Customer Success Specialist

• Jan 2023 - Present

Application Engineer

• Aug 2016 - Jun 2020

Conducted regular visits to and regular calls with existing customers in Indonesia, Thailand and the Philippines to support new product launches and maintenance of existing machines Re-established relationship and captured first-time retrofit sales from existing customers who had no recent retrofit purchase by understanding their pain-points and ensuring excellent deliveries Responsible of the development of sales proposals of horizontal-form-fill-seal machines based on customer product and factory requirements Collaborated with local distributors and agents to promote higher retrofit and spare parts sales Coordinated closely with operations team in Barcelona factory to ensure on-time delivery of new machines or upgrade parts Show less

Production Planner

• Feb 2015 - Jul 2016

Planned and scheduled manufacturing activities in order to meet target on-time delivery of 80%Chaired bi-weekly production review meetings of 15-20 key members to ensure visibility of production status among various departments and to facilitate discussions to resolve any manufacturing-related issuesReduced Dismantle and Inspection lead time from 8 weeks to 3 weeks by applying one-piece flow during scheduling and driving team members to closely follow the plan

Project Coordinator (Drilling Aftermarket)

• Sep 2013 - Jan 2015

Handled customers based in Russia, India and Brunei, ensuring that their technical requirements on equipment repair are metCommunicated customers requirement to Engineering, Production and Procurement teams and ensured that they worked accordingly to the requirement, while meeting target profit margin and delivery time

Intern (Entrepreneurship Program)

• May 2012 - Jul 2012

• Collaborated with founders from India and Germany to develop new marketing tools using social media in order to increase brand awareness among internet users and ecologist communities • Conceptualized a detailed Eco Tourism plan for Camel Charisma to create a new source of revenue • Guided the local staff to ensure their proficiency in the new marketing tools, shop operations and the Eco Tourism plan execution • Collaborated with founders from India and Germany to develop new marketing tools using social media in order to increase brand awareness among internet users and ecologist communities • Conceptualized a detailed Eco Tourism plan for Camel Charisma to create a new source of revenue • Guided the local staff to ensure their proficiency in the new marketing tools, shop operations and the Eco Tourism plan execution

Lean Warehouse Process Intern

• Sep 2011 - Mar 2012

• Identified waste, inefficiency and safety risks in warehouse processes using Value Stream Map and time study • Designed and implemented a new inventory control system based on Lean and Kanban concepts which managed to reduce shortage of high-runner corrugated boxes needed for packaging • Proposed new warehouse layout which successfully reduced cycle time and decreased risk of accidents • Developed and conducted training for 6 warehouse associates to facilitate continuity of the new system Show less

Assistant Manager Intern

• May 2011 - Jul 2011

• Streamlined administrative processes in the company by introducing employee payment system and bill filing • Managed daily operations by corresponding with suppliers, accountant and corporate lawyer to ensure efficient information flow between the CEO and the stakeholders • Streamlined administrative processes in the company by introducing employee payment system and bill filing • Managed daily operations by corresponding with suppliers, accountant and corporate lawyer to ensure efficient information flow between the CEO and the stakeholders