Experience

HORIBA Scientific

• Research Services
• 700 & Above Employee

• Administrator

  • Oct 2009 - Present

  • Created databases and spreadsheets to improve inventory management and reporting accuracy. • Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. • Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. • Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands. Show less



Best Buy

• Retail
• 700 & Above Employee

• Customer Service Senior

  • Sep 2007 - Oct 2009

  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.• Earned management trust by serving as key holder, responsibly opening and closing store.• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.• Cross-trained and provided back-up for other customer service representatives when needed.• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.• Excelled in exceeding daily credit card application goals. Show less

• Customer Service Representative

  • Sep 2006 - Sep 2007

  • Processed merchandise returns and exchanges.• Served as the main liaison between customers, management and sales team.• Investigated and resolved customer inquiries and complaints in a timely and empatheticmanner.• Managed quality communication, customer support and product representation for each client.• Expressed appreciation and invited customers to return to the store.• Excelled in exceeding daily credit card application goals.



World Market

• United States
• Retail
• 700 & Above Employee

• Point Of Sale Coordinator

  • Aug 2004 - Sep 2006

  • Responsible for development and placement of advertisement signs in store. • Directed and monitored pricing changes on a weekly basis. • Assist in weekly inventory control, forecasting and ordering. • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. • Responsible for development and placement of advertisement signs in store. • Directed and monitored pricing changes on a weekly basis. • Assist in weekly inventory control, forecasting and ordering. • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.