Experience

Pierce Group - Riders in Ecommerce

• Sweden
• Sporting Goods Manufacturing
• 100 - 200 Employee

• Customer Service Representative

  • Apr 2022 - Present



showroomprive.com

• France
• Software Development
• 700 & Above Employee

• Customer Care Representative

  • Mar 2021 - Present

  - Answered calls and emails regarding customer concerns - Assisted customers experiencing problems with company service - Prepared daily customer feedback reports to enable precise tracking of customer service performance - Maintained attendance expectations - Maintained a high-volume workload within a fast-paced environment - Answered calls and emails regarding customer concerns - High level of CRM management (Salesforce) - Answered calls and emails regarding customer concerns - Assisted customers experiencing problems with company service - Prepared daily customer feedback reports to enable precise tracking of customer service performance - Maintained attendance expectations - Maintained a high-volume workload within a fast-paced environment - Answered calls and emails regarding customer concerns - High level of CRM management (Salesforce)



MANGO

• Spain
• Retail Apparel and Fashion
• 700 & Above Employee

• Fashion Costumer Service Representative

  • Oct 2020 - Mar 2021

  -Communicating with new and existing clients from Spain and Italy -Managing customers' orders, exchanges and product returns and/or services meeting deadlines -Providing exceptional customer experience in multiple channels, increasing customer engagement and sales -Troubleshooting, support and guidance to users -Developing, maintaining and retaining customer relationships -Mediation in conflict situations -High level of Salesforce, Wintegrate and some payment platforms Show less



Tapaspuma Bar

• Barcellona, Catalogna, Spagna

• Assistant Bar Supervisor - Tapas Bar, Barcelona, Spain

  • Jun 2019 - Aug 2020

  -Assessing bar customers' needs and preferences and making recommendations -Interacting with customers, taking orders and serving snacks and drinks -Preparing alcoholic or non-alcoholic beverages for bar and patrons -Assessing bar customers' needs and preferences and making recommendations -Interacting with customers, taking orders and serving snacks and drinks -Preparing alcoholic or non-alcoholic beverages for bar and patrons



LA PINTA S.R.L.

• Italy
• Restaurants

• General Manager Administration - Restaurant Toto e Peppino, Pomigliano d'Arco, Italy

  • Feb 2018 - May 2019

  -Supervising day-to-day operations of the administrative department and staff members -Hiring, training, and evaluating employees, taking corrective action when necessary -RRSS Management (Instagram, Facebook) -Developing, reviewing, and improving administrative systems, policies, and procedures -Supervising day-to-day operations of the administrative department and staff members -Hiring, training, and evaluating employees, taking corrective action when necessary -RRSS Management (Instagram, Facebook) -Developing, reviewing, and improving administrative systems, policies, and procedures



LA SFINGE Srl

• Napoli, Campania, Italia

• Accounting and Administrative Secretary - Construction Company, Afragola, Italy

  • Jan 2016 - Jan 2019

  -General administration -Handling notarial deeds ( real estate transactions-bank loan documentation) -Customer care -Internal accounts -Management invoices and payroll -Team organization (timetables and working shifts) -General administration -Handling notarial deeds ( real estate transactions-bank loan documentation) -Customer care -Internal accounts -Management invoices and payroll -Team organization (timetables and working shifts)



L'incanto

• Napoli, Campania, Italia

• Receptionist Sales - Beauty Center, Casalnuovo di Napoli, Italy

  • Jun 2015 - Dec 2015

  -Information Point Responsible -Customer care -Database organization -Calendar management and appointment list -Sales responsible -Communication and correspondence -Information Point Responsible -Customer care -Database organization -Calendar management and appointment list -Sales responsible -Communication and correspondence



TIM

• Italy
• Telecommunications
• 700 & Above Employee

• Call Center Customer Service Representative

  • Oct 2014 - May 2015

  -Managing outbound calls -Following various communication scripts when speaking to a caller -Customer engagement -Identifying customer needs, answering questions and providing solutions/alternatives to issues -Up-selling products and services when possible; -Managing outbound calls -Following various communication scripts when speaking to a caller -Customer engagement -Identifying customer needs, answering questions and providing solutions/alternatives to issues -Up-selling products and services when possible;