Giuseppe Montagnese
Technical Customer Support Representative at Acus- Claim this Profile
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Italiano Native or bilingual proficiency
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Inglese Full professional proficiency
Topline Score
Bio
Credentials
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Responsive Web Design Certification ( Html & Css )
freeCodeCamp
Experience
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Acus
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Italy
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Customer Support Representative
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Jul 2022 - Present
- Pianificazione e monitoraggio attività ticketing di primo e secondo livello - Pianificazione e monitoraggio attività ticketing di primo e secondo livello
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OVHcloud
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France
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Software Development
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700 & Above Employee
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Cloud Customer Support Representative
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Jan 2022 - Jul 2022
- Inform and help customers via email, chat and phone on OVHcloud products and services - Troubleshoot and fix general and specific problems related to cloud services (VPS, Dedicated Servers, Private/Public Cloud, etc.) - Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations - Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary - Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners - Deal with customer's requests and questions related to payments and invoices (billing) - Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support - Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies Show less
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Nestlé Nespresso SA
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Switzerland
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Food and Beverage Services
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700 & Above Employee
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Customer Service Representative
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Sep 2017 - Jan 2022
- Ability to provide personalized customer experience. - Establish strong personal relationships with clients. - Handle customer service requests and respective processes. - Handle complaints. - Ability to absorb new product knowledge quickly. - Strong communication and interpersonal skills and dedication to customer satisfaction. - Achieve quarterly and yearly targets. (KPI’s) - Ability to provide personalized customer experience. - Establish strong personal relationships with clients. - Handle customer service requests and respective processes. - Handle complaints. - Ability to absorb new product knowledge quickly. - Strong communication and interpersonal skills and dedication to customer satisfaction. - Achieve quarterly and yearly targets. (KPI’s)
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Parfois
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Portugal
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Retail
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700 & Above Employee
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Customer Service Representative
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Jun 2016 - Sep 2017
- Opening and closing shop. - Smiling, greeting and making eye contact with every customer. - Talking to customers, finding out their needs, and then offering advice. - Handling customer complaints and returns. - Warehouse management and accounting. - Cash manager. - Maintain and achieve high operational and merchandising standards and goals. - Opening and closing shop. - Smiling, greeting and making eye contact with every customer. - Talking to customers, finding out their needs, and then offering advice. - Handling customer complaints and returns. - Warehouse management and accounting. - Cash manager. - Maintain and achieve high operational and merchandising standards and goals.
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French Connection
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United Kingdom
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Retail
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700 & Above Employee
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Retail Sales Representative
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Sep 2014 - Jun 2016
- Using market and customer information to assist in the development of brand plans. - Smiling, greeting and making eye contact with every customer. - Talking to customers, finding out their needs, and then offering advice. - Handling customer complaints and returns. - Retrieving stock, showing it to customers and then putting it away. - Using market and customer information to assist in the development of brand plans. - Smiling, greeting and making eye contact with every customer. - Talking to customers, finding out their needs, and then offering advice. - Handling customer complaints and returns. - Retrieving stock, showing it to customers and then putting it away.
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Baglioni Hotels & Resorts
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Italy
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Hospitality
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200 - 300 Employee
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Restaurant Crew Member
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Jun 2012 - Sep 2014
- Greet and make all guests feel welcome at the restaurant. - Presenting the menu, helping customers select food, and assisting guests with menu options with regard to special dietary needs/restrictions. - Driving sales through suggestive selling and efficient table service. - Creating a unique and memorable experience for our guests while maintaining company standards. -Learning club members names over time and addressing them by their surname once known. - Inform supervisor of complaints or concerns in an expedient fashion. - Ability to thrive in a fast-paced environment. - Ability to think on your feet. - Ability to multitask efficiently. Show less
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Tecnocasa
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Real Estate
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700 & Above Employee
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Real Estate Sales Representative
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Sep 2011 - May 2012
- Communicate with customers via telephone, email, and social media platforms. - Negotiations. - Educate customers on current real estate market trends. - Use technology to manage a database of customers and properties. - Unlimited training and development resources. - Discover clients' criteria and find living spaces that fit their criteria - Communicate with customers via telephone, email, and social media platforms. - Negotiations. - Educate customers on current real estate market trends. - Use technology to manage a database of customers and properties. - Unlimited training and development resources. - Discover clients' criteria and find living spaces that fit their criteria
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Education
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2006 - 2015
I.T.I.S Pininfarina Moncalieri
Diploma di Specializzazione di 1° livello DS1, Scienze informatiche -
2013 - 2013
West London College. Hammersmith and Fulham College
Certificate English Foreign Language level B1
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