Experience

Vicentini S.p.A.

• Italy
• Automotive
• 1 - 100 Employee

• Aftersales Manager

  • Jan 2023 - Present

  Head of After Sales responsible for Audi, Volkswagen, Seat, Porsche and Lamborghini Head of After Sales responsible for Audi, Volkswagen, Seat, Porsche and Lamborghini



Trivellato

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Head Of Aftersales Operations

  • Nov 2019 - Nov 2022

  (November 2019 – January 2021: responsible for Mercedes-Benz, AMG, SMART, Toyota and Lexus; February 2021 – Now: Mercedes-Benz, AMG, SMART). Working closely alongside the CEO, Commercial Director and PR&Marketing Director, the position requires creating, developing and implementing the Aftersales Operations strategy, which is so critical to the establishment of Our Client's credibility in the area. The main targets and responsibilities are: turnover and profit margin (crucial for the group financial well-being) and the after sales staff management. Show less



Automobili Lamborghini S.p.A.

• Italy
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Aftersales Area Manager - South East Asia and Pacific

  • Jun 2017 - Sep 2019

  After Sales Area Manager of South East Asia and Australasia. Responsible for Australia, New Zealand, Singapore, Taiwan, Hong Kong, Macao, Thailand, Malaysia, Indonesia, Philippines, Vietnam. Main targets and activities are Aftersales-oriented such as Spare Parts turnover, Accessories and Merchandising business, Aftersales Marketing and Events, Network Development - New Dealers Openings, Warranty Costs Management. After Sales Area Manager of South East Asia and Australasia. Responsible for Australia, New Zealand, Singapore, Taiwan, Hong Kong, Macao, Thailand, Malaysia, Indonesia, Philippines, Vietnam. Main targets and activities are Aftersales-oriented such as Spare Parts turnover, Accessories and Merchandising business, Aftersales Marketing and Events, Network Development - New Dealers Openings, Warranty Costs Management.



Maserati

• Italy
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Regional Aftersales Manager - Eastern Europe

  • Jul 2014 - Jun 2017

  Responsible for the Eastern European region consisting of 20 nations (Russia, Turkey, Czech Republic, Poland, Hungary, Romania, Slovenia, Estonia, Lithuania, Cyprus, Bulgaria, Belarus, Slovakia, Greece, Ukraine, Georgia, Kazakhstan, Azerbaijan, Israel, Malta) with 25 different Importers / Dealerships.

• Network Support & Audit | Aftersales

  • Nov 2011 - Jun 2014

  KPI set up & monitoring, labor/parts rates validation, service data benchmark & Survey, claim monitoring & processing, Internal & External audit, warranty issues resolution, warranty data rectification