Giulietta Corrado

Guest Services Agent at El Encanto, A Belmond Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
Santa Barbara, California, United States, US

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Experience

  • El Encanto, A Belmond Hotel
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Guest Services Agent
      • Apr 2021 - Present

      - Perform welcome and departure processes of hotel guests, upholding Forbes Five-Star standards - Analyze daily revenue variables to negotiate prices for upselling to guests - Manage pre-arrival arrangements for exceptional stays - Manage guest concerns and complaints and provide service recovery - Communicate and coordinate with other departments, including sales, to ensure successful events and guest experiences - Perform welcome and departure processes of hotel guests, upholding Forbes Five-Star standards - Analyze daily revenue variables to negotiate prices for upselling to guests - Manage pre-arrival arrangements for exceptional stays - Manage guest concerns and complaints and provide service recovery - Communicate and coordinate with other departments, including sales, to ensure successful events and guest experiences

Education

  • UC Santa Barbara
    Bachelor of Arts - BA, Anthropology
  • The Bay School of San Francisco
    High School Diploma
    2011 - 2015

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