Experience

ENISERVIZI SPA

• Italy
• Oil and Gas
• 1 - 100 Employee

• Business Travel Agent

  • Sep 2018 - Present



JustSicily - Incoming Tour Operator & DMC Specialist

• Booking Manager and Event Specialist

  • Nov 2016 - Sep 2018

  • Quotation and sale of tailor-made tourist services and packages, for agencies, individual clients and groups. • Booking management, travel documents preparation, use of the management software for Travel Agencies Aves. • Events planning: booking management and logistics, rooming lists management, organization of tours, coordination with the suppliers, final reporting at the end of the event. • Online booking software Trekksoft. • Customer service. • Maritime and train tickets issuance. • Air tickets issuance through GDS GALILEO for individual clients, events, Wine OCM.

• Booking Agent

  • Mar 2016 - Nov 2016

  • Quotation and sale of tourist services and packages. • Booking management. • Booking management and logistics, rooming lists management, organization of tours, coordination with the suppliers, final reporting at the end of the event. • Management Software for Travel Agencies AVES. • Customer service.



Globalsem Viaggi - Tour Operator

• Travel agent

  • Nov 2015 - Jan 2016

  • Sale of tourist services and packages. • OTAs, Management software for travel agencies FESTA and help desk software HESK. • Customer service.



Hotel Florio Operà***S

• Hotel Receptionist

  • Sep 2015 - Oct 2015

  • Hotel Management Software HOTEL 2000. • Customer care. • Tourist information. • Coordination with other departments.



Petit Palace Santa Cruz

• Spain
• Hospitality
• 1 - 100 Employee

• Hotel Receptionist

  • Nov 2014 - Jan 2015

  • Hotel Management Software OPERA PMS. • Check in /Check out and cash management. • Customer care. • Booking management. • Tourist information. • Coordination with other departments.