Experience

Engisis

• Italy
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Sep 2022 - Present



Engisis

• Italy
• Information Technology & Services
• 1 - 100 Employee

• Business Process Management Consultant

  • Sep 2019 - Jul 2022

  Process mapping, analysis, and reengineering Management and coordination of digital transformation projects with the involvement of all stakeholders (internal customers, system integrators, etc.): • Analysis and definition of customer technical and functional requirements and needs • Software scouting for customers • Coordination and monitoring of project activities • Coordination of working groups Process mapping, analysis, and reengineering Management and coordination of digital transformation projects with the involvement of all stakeholders (internal customers, system integrators, etc.): • Analysis and definition of customer technical and functional requirements and needs • Software scouting for customers • Coordination and monitoring of project activities • Coordination of working groups



MINNUCCI ASSOCIATI

• Italy
• Civil Engineering
• 1 - 100 Employee

• Occasional Business Development Consultant

  • 2016 - Sep 2020

  Continuous collaboration with the family’s engineering company since University in technological innovation related research with a specific focus on BIM (Building Information Modeling): consulting in organizational strategies and business opportunities, while supporting the management of corporate communication tools and social media and the analysis of innovative solutions. Continuous collaboration with the family’s engineering company since University in technological innovation related research with a specific focus on BIM (Building Information Modeling): consulting in organizational strategies and business opportunities, while supporting the management of corporate communication tools and social media and the analysis of innovative solutions.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Operations Area Manager

  • Feb 2019 - Aug 2019

  Area Manager Outbound - Reverse Logistics• Coordinating relations with 3PL and other Delivery Service Providers • Mediating between operations Assistants and external Agencies • Managing a Team of cross-skilled operators• Managing day-to-day opearations

• Operations Area Manager

  • Apr 2017 - Feb 2019

  Area Manager Inbound Dock-ReceiveProcess Management:• Managing day-to-day operations and processes• Coordinating support functions to ensure a smooth workflow Team Management: • Managing a vast and diversified team of operators (from 20 to 50)• Ensuring the compliance with Health and Safety standards• Promoting a safe and healthy environment in accordance with the company’s principles • Mentoring and Leading the team to develop their skills Project Management:• Supporting the implementation of new systems and processes• Developing small projects to optimize the processes and the layout of the area to maximize the output according to the company’s KPIs • Mapping business processes to develop impactful solutions in a logic of continuous improvement



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Executive

  • Mar 2016 - Mar 2017

  Customer Service: • Liaising between the guests and accommodations: modification of reservations, handling special requests and complaints • Consulting clients on using the business tools provided by Booking.com to improve booking rates and smooth their activities Project Management: • Member of the organizational Committee of the Christmas Charity Gala, with particular attention to logistics and decorations Customer Service: • Liaising between the guests and accommodations: modification of reservations, handling special requests and complaints • Consulting clients on using the business tools provided by Booking.com to improve booking rates and smooth their activities Project Management: • Member of the organizational Committee of the Christmas Charity Gala, with particular attention to logistics and decorations



makesense

• France
• Civic and Social Organizations
• 100 - 200 Employee

• Business Development Intern and Community Manager assistant

  • Nov 2015 - Jan 2016

  Business Development: • Researched potential business partners in Germany and specifically in the Berlin area, identifying around 20 companies; Researched the emerging trends related to refugee integration among Multinationals, International Organizations and Social Enterprises, while identifying the existing competitors • Developed the community and conceptualized the social awareness around Make Sense activities Project Coordination: • Facilitated two workshops in the context of social entrepreneurship and refugee integration and the monthly meeting with the headquarters in Paris • Coordinated one workshop with four to five social entrepreneurs regarding Innovation applied to Education Communication: • Coordinated the communication and the promotion of events and workshops, while updating the organization’s newsletter and website content



Italiaanse Kamer Van Koophandel Voor Nederland - Italian Chamber of Commerce for the Netherlands

• Netherlands
• International Trade and Development

• General Services Intern

  • Jun 2015 - Oct 2015

  Project Management: • Co-organized and facilitated multiple projects, three related to the food industry (Marchio Ospitalità Italiana, Mediterranean Diet, Gelato Festival), one related to tourism • Managed relations with partners and supervised the restaurants involved in the project Marchio Ospitalità General administrative tasks & Communication: • Facilitated the external communication with clients, also working as the main point of contact for customer service • Maintained and updated the databases of the Chamber, assuring the information was up to date in accordance with the regulations on business and commercial activities • Authored reports on the Chamber’s activities as part of the quality evaluation proceess