Experience

Pravins Limited

• United Kingdom
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Visual Merchandiser

  • Feb 2022 - Present

• Sales Consultant

  • Jul 2021 - Feb 2022



Pinnaca - a new era technology company

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Centre Assistant

  • Mar 2018 - Apr 2021

  Key Achievements • Awarded Employee of the Month twice for exceeding expectations and established KPIs. • Consistently achieved individual customer support goals and customer service quality standards. • First point of contact for all incoming customer call and emails, focused on processing scheduling requests, creating tickets, following up on processed requests, answering queries, and escalating to management when required. • Supported administrative tasks such as recordkeeping, filing, updating spreadsheets and processing invoices. • Collaborated with third-party companies to provide onsite support to customers on specific and complex issues. • Software used: Jamvee, TMS, Pulse, Pexip Infinity, Pinnaca Meeting Manager, CRM, Zendesk, Microsoft Office. Show less



The Botanist

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Waitress

  • May 2017 - Feb 2018

  Key Achievements • Provided a welcoming and pleasant dining experience for all customers, recommending menu items, driving promotions, delivering accurate orders, fulfilling customer requests and resolving all issues promptly and amicably. Key Achievements • Provided a welcoming and pleasant dining experience for all customers, recommending menu items, driving promotions, delivering accurate orders, fulfilling customer requests and resolving all issues promptly and amicably.



Myalacarte Reastaurant

• Caversham

• Co-Owner

  • Dec 2015 - May 2017

  Key Achievements • Contributed to the restaurant winning Best Restaurant of the Year 2015 by Reading Retail Awards. • Initially hired as a Waitress, took over business as Co-Owner, overseeing and driving profitable daily operations. • Recruited and built an engaging front-of-house team from initial interviews, on-boarding to training and delegating tasks while ensuring providence of quality customer service and fulfilment of all customers’ dining needs. • Scheduled weekly rota and staff schedules, conducting accurate forecasts and aligning with assigned shifts. • Vital role in procurement such as managing supplier relations, negotiating contracts and controlling quality. • Oversaw administrative duties such as managing bookings, cash handling, petty cash, filing, recordkeeping, updating databases, handling incoming correspondences, resolving customer complaints and producing accurate paperwork. Show less



The Roseate Reading - Roseate Hotels & Resorts

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Waitress

  • Oct 2014 - Dec 2015

  Key Achievements • Responsible for opening procedures on breakfast shifts and room service delivery • Managing bookings via management software (Bookatable) • Set-up of conference/party rooms following customer’ requests Key Achievements • Responsible for opening procedures on breakfast shifts and room service delivery • Managing bookings via management software (Bookatable) • Set-up of conference/party rooms following customer’ requests