Customer Service Exportação

• Sep 2023 - Present

Customer Service / Shipping Coordinator Sea and Air Export

• May 2023 - Jun 2023

Responsible for coordinating Export shipments (sea and air);Makes contact with international agents, shipowners, terminals and carriers;Customer service to assist with doubts and resolution of difficulties (load readiness and analysis of stuffing);Analyze drafts, meet deadlines;Track shipments from origin to destination.

Shipping Agency - Pricing Assistant

• Nov 2022 - Jun 2023

Performs analysis of services through quotations for export and import FCL and LCL in maritime, air and road modalities. Shipping instruction and management of commercial proposals.

Maritime Agency - Import

• Sep 2022 - Jan 2023

Monitoring and coordination of maritime import processes, from receipt / beginning to closing of the process for billing;

Pricing Analyst

• Dec 2021 - Jul 2022

Analysis of freight and services through quotations for sea and air export. Monitors the market in relation to prices and values, contacting agents, airlines and shipowners. Responsible for updating and organizing local rates, booking requests and managing reservations. Analysis of freight and services through quotations for sea and air export. Monitors the market in relation to prices and values, contacting agents, airlines and shipowners. Responsible for updating and organizing local rates, booking requests and managing reservations.

Operations Trainee

• Sep 2021 - Nov 2021

Assist in control report; advice on documentation necessary for the clearance of goods; assist in the control of commercial invoices; Provision of support to the Customer Service team for the development of processes within the given deadlines; Issuance and documentary conference Invoice, BL and Pre Alert. Follow-up of the shipment, from the departure at the origin until the disembarkation in Brazil. Assist in control report; advice on documentation necessary for the clearance of goods; assist in the control of commercial invoices; Provision of support to the Customer Service team for the development of processes within the given deadlines; Issuance and documentary conference Invoice, BL and Pre Alert. Follow-up of the shipment, from the departure at the origin until the disembarkation in Brazil.

Internship in Foreign Trade

• Aug 2021 - Sep 2021

documentation conference, customer monitoring in the Import process and assistance in the preparation of Simulation spreadsheets (Search for necessary information of the product to be imported (international freight; quotation; anuêcia and customs calculations) acting in the sourcing the search for suppliers for the client, responsible for the part of certifications when the cargo has consent: INMETRO, ANVISA, and etc. documentation conference, customer monitoring in the Import process and assistance in the preparation of Simulation spreadsheets (Search for necessary information of the product to be imported (international freight; quotation; anuêcia and customs calculations) acting in the sourcing the search for suppliers for the client, responsible for the part of certifications when the cargo has consent: INMETRO, ANVISA, and etc.