Experience

Tradier, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Customer Success Director

  • Feb 2022 - May 2023

  San Francisco As a member of the Business Development and Sales team in charge of establishing, expanding and deepening relationships with existing and prospective domestic and international clients and partners increasing trading activity, AUM and revenue.



Refinitiv, an LSEG business

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Success Manager

  • May 2020 - May 2021

  San Francisco



TIAA

• United States
• Financial Services
• 700 & Above Employee

• Financial Consultant - Institutional Retirement Services

  • Aug 2014 - Aug 2019

  San Francisco - Conduct onsite and virtual group presentations, as well as individual counseling sessions for over 25 assigned institutional clients within the Western Region delivering advice, guidance and education for retirement plans held at TIAA - Consolidate outside assets and increase AUM at TIAA over $6M annually, by increasing contributions to retirement plans held at TIAA and providing clients with qualified and non-qualified investment solutions including: Managed Private Asset Management… Show more - Conduct onsite and virtual group presentations, as well as individual counseling sessions for over 25 assigned institutional clients within the Western Region delivering advice, guidance and education for retirement plans held at TIAA - Consolidate outside assets and increase AUM at TIAA over $6M annually, by increasing contributions to retirement plans held at TIAA and providing clients with qualified and non-qualified investment solutions including: Managed Private Asset Management, Brokerage Services, IRAs, After Tax Annuities, 529 College Planning, Life Insurance and banking and Mortgage services offered by TIAA Bank - Consistently meet and exceed annual new asset, client outcome and client satisfaction goals by 110 to 200% - Provide institutional clients and their individual participants with Retirement Income Planning solutions based on their unique financial objectives by leveraging TIAA products and services - Work closely with Relationship Mangers to fulfill annual onsite visits, and assist with retirement plan implementations for institutional clients in assigned territory, by conducting group retirement plan presentations, educational workshops and individual client counseling sessions - Conduct live webinars on various financial planning topics, as well as onsite and virtual sales presentations - Train and educate team members and financial consultants in other regions on conducting virtual meetings Show less



Merrill Edge

• Financial Services
• 700 & Above Employee

• AVP Financial Solutions Advisor

  • Aug 2011 - Dec 2013

  San Francisco Bay Area - Expanded and deepened existing and prospective investment and banking relationships with Merrill Edge and Bank of America preferred clients, resulting in opening new accounts, increasing AUM for the firm and retaining existing clients - Trained and educated personal bankers and associates within the banking centers on the various investment products and services offered by Merrill Edge - Developed strategic partnerships within the banking centers, Merrill Lynch Wealth Management, US… Show more - Expanded and deepened existing and prospective investment and banking relationships with Merrill Edge and Bank of America preferred clients, resulting in opening new accounts, increasing AUM for the firm and retaining existing clients - Trained and educated personal bankers and associates within the banking centers on the various investment products and services offered by Merrill Edge - Developed strategic partnerships within the banking centers, Merrill Lynch Wealth Management, US Trust, Small Business and Bank of America Home Loans - Conducted financial seminars for Merrill Edge and Bank of America preferred clients on various financial planning topics - Acted as a seminar subject matter expert and one of four seminar facilitators in the region Show less



AXA Advisors, LLC

• United States
• Financial Services
• 700 & Above Employee

• Financial Consultant

  • Nov 2010 - Jun 2011

  San Francisco - Provided financial advice and comprehensive customized investment strategies for existing and prospective clients - Expanded and deepened existing client relationships focusing on retaining existing AXA Advisors clients - Facilitated the implementation of customized investment plans and strategies for clients, using an open architecture platform to serve various needs including: asset management, retirement and estate planning, risk management and life insurance, long term care and… Show more - Provided financial advice and comprehensive customized investment strategies for existing and prospective clients - Expanded and deepened existing client relationships focusing on retaining existing AXA Advisors clients - Facilitated the implementation of customized investment plans and strategies for clients, using an open architecture platform to serve various needs including: asset management, retirement and estate planning, risk management and life insurance, long term care and disability insurance, as well as 401(k), executive compensation and employee benefit plans Show less



Pershing, a BNY Mellon company

• United States
• Investment Banking
• 1 - 100 Employee

• Regional Customer Trainer

  • Nov 2006 - Feb 2009

  San Francisco - Increased sales by conducting sales presentations during prospect meetings with Relationship Managers, demonstrating the NetExchange Pro platform for prospective new institutional clients during onsite visits or via virtual eLearning sessions - Identified additional sales opportunities and increased customer retention, by providing detailed training sessions on various NetExchange Pro systems and applications during onsite training visits or via virtual eLearning sessions - Developed… Show more - Increased sales by conducting sales presentations during prospect meetings with Relationship Managers, demonstrating the NetExchange Pro platform for prospective new institutional clients during onsite visits or via virtual eLearning sessions - Identified additional sales opportunities and increased customer retention, by providing detailed training sessions on various NetExchange Pro systems and applications during onsite training visits or via virtual eLearning sessions - Developed and deepened relationships with institutional clients located within the Western Region, as well as other domestic and international locations, by designing and implementing detailed and customized annual training plans, attending customer conferences and conducting onsite training for clients in assigned territory - Scheduled and conducted several Regional Training Tours focusing on a geographical area or city, working closely with the Account Management and Relationship Management teams - Created the training agenda and documentation for a series of four Regional Operations, Compliance and Sales Support Workshops for domestic and international institutional clients, and conducted these workshops in various locations - Assisted in developing training plans and documentation on system enhancements and the launch of new applications Show less