Experience

Chetola Resort & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Spa Receptionist

  • Nov 2022 - Present

• Guest Service Team Lead

  • Aug 2022 - Nov 2022

• Guest Services Associate

  • Jul 2021 - Oct 2022

  • Promote positive guest relations to all individuals approaching the Front Desk• Manage incoming phone calls, recorded guest requests, and fulfilled guest needs• Assist customers with check-in/ check-out procedures and resolving their complaints• Manage communications through third-party reservation systems to ensure patrons' reservations are up to date.



The Horton Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Content Creator

  • Jan 2021 - May 2021

  • Oversaw and created social media content for three different channels ( TikTok, Youtube, Instagram) with a combined audience of over 10k.• Independently produced all organic short-form video content to support a demanding creative agenda. • Produced graphic content, executed organic growth strategies, and measured analytics while also tracking weekly performance in order to optimize content engagement and brand awareness. • Increased Instagram content interactions by 30 %, and followers by 50 % in 4 months.• Leveraged social media tools to find timely and in-the-moment content trends. • Research and report on activities such as insights that help shape and drive out effective and engaging content.

• Front Desk Associate

  • Aug 2020 - May 2021

  • Maintaining consistent organization of all hotel communication including online and in-person reservations, check-ins, check-outs, stayovers, and lobby lounge/rooftop guests• Greeting guests upon arrival and ensuring a smooth, efficient check-in process• Communicating effectively with customers regarding availability, seasonal discounts, and tourist activities in the area• Working with all hotel departments to maintain high quality of all guest services including housekeeping, serving, and hosting• Resolving problems arising from guests' complaints, reservations, and room issues by following protocol steps• Used Resnexus to process reservations, check-ins, and check-outs.

• Hostess

  • Aug 2020 - May 2021

  • Welcomed guests warmly and directed them to the appropriate seating.• Recorded available tables after seating each party using seating software.• Maintained an organized and restocked server station.• Monitored seating area and checked restrooms regularly to keep spotless.• Resolved guest and employee complaints to maintain complete satisfaction and workforce effectiveness.• Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.



Ross Stores, Inc.

• United States
• Retail
• 700 & Above Employee

• Retail Sales/Stock Associate/Store Protection Specialist

  • Jun 2020 - Aug 2020

  •Maintain good quality customer service at all times. • Unpacked new merchandise shipments and prepared them for the sales floor. • Participated as needed in sales floor recovery and in inventory control. • Effectively communicate with customers in a friendly, respectful ,and pleasant manner. • Politely engage all customers and associated on the sales floor with a known presence. • Coordinate and collaborate with store management, and department leaders to assist in the execution of loss prevention procedures. • Mitigated theft and fraud via cashier observations.



Appalachian State University

• United States
• Higher Education
• 700 & Above Employee

• Employer Relations Student Assistant

  • Feb 2020 - Apr 2020

  • Responsible for approving and aiding recruiting employers on Handshake to recruit current ASU students. • Demonstrated strong ability to problem-solve with minimal supervision. • Aided with any administrative detail not limited to maintaining an organized filing system, and reconciling employer requests and queries. • Conducted employer research in order to support internal and external communications. • Responsible for approving and aiding recruiting employers on Handshake to recruit current ASU students. • Demonstrated strong ability to problem-solve with minimal supervision. • Aided with any administrative detail not limited to maintaining an organized filing system, and reconciling employer requests and queries. • Conducted employer research in order to support internal and external communications.