Experience

Uptown Salon & Spa

• United States
• Consumer Services
• 1 - 100 Employee

• Esthetician and Front Desk support

  • Mar 2017 - Jan 2018

• Esthetician Intern

  • Mar 2017 - Mar 2017



WRRJ

• Westerly, RI

• Student

  • Jan 2017 - Mar 2017

  A demand driven, workforce and economic development initiative that is collaborative, flexible and business-led. It is designed to ensure that Rhode Island employers have the talent they need to compete and grow while providing targeted education and skills training for Rhode Island workers. The goal of Real Jobs RI is to develop Real Jobs Partnerships (RJPs) that convene industry employers, key stakeholders and groups in partnerships that build alliances to address business workforce demands.… Show more A demand driven, workforce and economic development initiative that is collaborative, flexible and business-led. It is designed to ensure that Rhode Island employers have the talent they need to compete and grow while providing targeted education and skills training for Rhode Island workers. The goal of Real Jobs RI is to develop Real Jobs Partnerships (RJPs) that convene industry employers, key stakeholders and groups in partnerships that build alliances to address business workforce demands. Training includes job readiness skills and digital literacy skills. At then end of the course, graduates will receive certificates in the areas of proficiency. Show less A demand driven, workforce and economic development initiative that is collaborative, flexible and business-led. It is designed to ensure that Rhode Island employers have the talent they need to compete and grow while providing targeted education and skills training for Rhode Island workers. The goal of Real Jobs RI is to develop Real Jobs Partnerships (RJPs) that convene industry employers, key stakeholders and groups in partnerships that build alliances to address business workforce demands.… Show more A demand driven, workforce and economic development initiative that is collaborative, flexible and business-led. It is designed to ensure that Rhode Island employers have the talent they need to compete and grow while providing targeted education and skills training for Rhode Island workers. The goal of Real Jobs RI is to develop Real Jobs Partnerships (RJPs) that convene industry employers, key stakeholders and groups in partnerships that build alliances to address business workforce demands. Training includes job readiness skills and digital literacy skills. At then end of the course, graduates will receive certificates in the areas of proficiency. Show less



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Lead Esthetician

  • May 2015 - Sep 2015

  Performed facial treatments including thorough consultations and skin analysis to determine the best service and after care for the client. Demonstrated proficiency in selling skin care maintenance products, treatment services and memberships. Monitored an replenished inventory of all products in treatment rooms to ensure excellent service. Trained new Estheticians on basic protocols, facial treatments, selling products and memberships, and client retention. Selected Achievement:… Show more Performed facial treatments including thorough consultations and skin analysis to determine the best service and after care for the client. Demonstrated proficiency in selling skin care maintenance products, treatment services and memberships. Monitored an replenished inventory of all products in treatment rooms to ensure excellent service. Trained new Estheticians on basic protocols, facial treatments, selling products and memberships, and client retention. Selected Achievement: Earned a certificate for highest sales achievement for the month of July! Show less Performed facial treatments including thorough consultations and skin analysis to determine the best service and after care for the client. Demonstrated proficiency in selling skin care maintenance products, treatment services and memberships. Monitored an replenished inventory of all products in treatment rooms to ensure excellent service. Trained new Estheticians on basic protocols, facial treatments, selling products and memberships, and client retention. Selected Achievement:… Show more Performed facial treatments including thorough consultations and skin analysis to determine the best service and after care for the client. Demonstrated proficiency in selling skin care maintenance products, treatment services and memberships. Monitored an replenished inventory of all products in treatment rooms to ensure excellent service. Trained new Estheticians on basic protocols, facial treatments, selling products and memberships, and client retention. Selected Achievement: Earned a certificate for highest sales achievement for the month of July! Show less



Harlem Skin Clinic

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Lead Wax Specialist and Esthetician/Manager

  • Apr 2012 - Apr 2015

  Serviced clients with facial and wax treatments including thorough skin analysis and consultations to determine the best care and treatment. Expertly sold after care products, treatment services and memberships. Built a strong client base using exceptional customer service skills and strong client retention abilities. Managed all aspects of the business and daily operations, including inventory, cash flow and human resource functions. Managed, trained, and monitored new… Show more Serviced clients with facial and wax treatments including thorough skin analysis and consultations to determine the best care and treatment. Expertly sold after care products, treatment services and memberships. Built a strong client base using exceptional customer service skills and strong client retention abilities. Managed all aspects of the business and daily operations, including inventory, cash flow and human resource functions. Managed, trained, and monitored new hires. Selected Achievement: Entrusted with Management and Lead responsibilities within a few weeks Show less Serviced clients with facial and wax treatments including thorough skin analysis and consultations to determine the best care and treatment. Expertly sold after care products, treatment services and memberships. Built a strong client base using exceptional customer service skills and strong client retention abilities. Managed all aspects of the business and daily operations, including inventory, cash flow and human resource functions. Managed, trained, and monitored new… Show more Serviced clients with facial and wax treatments including thorough skin analysis and consultations to determine the best care and treatment. Expertly sold after care products, treatment services and memberships. Built a strong client base using exceptional customer service skills and strong client retention abilities. Managed all aspects of the business and daily operations, including inventory, cash flow and human resource functions. Managed, trained, and monitored new hires. Selected Achievement: Entrusted with Management and Lead responsibilities within a few weeks Show less



Riverbay Corporation

• Bronx, New York

• Executive Assistant to Principal

  • Jun 2009 - Feb 2012

  Provide high-end administrative and executive support to the Principal and General Manager ensuring efficiency and smoothness in all aspects to the Department. Receive, review and resolve shareholder complaints and inquiries without the referral to the General Manager. Manage executive’s calendar, correspondence, travel arrangements, phone calls and any personal duties as assigned providing seamless assistance and support. Liaise with Board of Directors, Assembly members, Council members… Show more Provide high-end administrative and executive support to the Principal and General Manager ensuring efficiency and smoothness in all aspects to the Department. Receive, review and resolve shareholder complaints and inquiries without the referral to the General Manager. Manage executive’s calendar, correspondence, travel arrangements, phone calls and any personal duties as assigned providing seamless assistance and support. Liaise with Board of Directors, Assembly members, Council members, politicians and other high-level clientele. Selected Achievements: * Reduced number of shareholder complaints referred to the General Manager by resolving them independently or with assistance from Department Directors and staff; conducting heavy follow up to all parties involved and keeping a detailed record track of each complaint from the moment of contact to resolution. * Developed an excel spreadsheet report that accurately tracks open work orders reducing the amount of errors produced in Departmental reports and avoiding double work orders in the Yardi system. * Assisted to improve the Sales department in decreasing amount of time spent making copies and de-cluttered office by typing all hard copy Sales documents into Word and making them electronic. Show less Provide high-end administrative and executive support to the Principal and General Manager ensuring efficiency and smoothness in all aspects to the Department. Receive, review and resolve shareholder complaints and inquiries without the referral to the General Manager. Manage executive’s calendar, correspondence, travel arrangements, phone calls and any personal duties as assigned providing seamless assistance and support. Liaise with Board of Directors, Assembly members, Council members… Show more Provide high-end administrative and executive support to the Principal and General Manager ensuring efficiency and smoothness in all aspects to the Department. Receive, review and resolve shareholder complaints and inquiries without the referral to the General Manager. Manage executive’s calendar, correspondence, travel arrangements, phone calls and any personal duties as assigned providing seamless assistance and support. Liaise with Board of Directors, Assembly members, Council members, politicians and other high-level clientele. Selected Achievements: * Reduced number of shareholder complaints referred to the General Manager by resolving them independently or with assistance from Department Directors and staff; conducting heavy follow up to all parties involved and keeping a detailed record track of each complaint from the moment of contact to resolution. * Developed an excel spreadsheet report that accurately tracks open work orders reducing the amount of errors produced in Departmental reports and avoiding double work orders in the Yardi system. * Assisted to improve the Sales department in decreasing amount of time spent making copies and de-cluttered office by typing all hard copy Sales documents into Word and making them electronic. Show less



TheraCare

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Administrative Assistant

  • Nov 2006 - Apr 2008

  Ensured continued early intervention services for children by receiving, editing and documenting all clinicians’ progress notes and prescriptions into the database and forwarding the documentation to the assigned service coordinator. This included heavy follow up via phone, email and fax to all clinicians and service coordinators on a daily basis. Maintained an orderly filing system and provided full administrative support to the department. Actively assisted the billing manager with… Show more Ensured continued early intervention services for children by receiving, editing and documenting all clinicians’ progress notes and prescriptions into the database and forwarding the documentation to the assigned service coordinator. This included heavy follow up via phone, email and fax to all clinicians and service coordinators on a daily basis. Maintained an orderly filing system and provided full administrative support to the department. Actively assisted the billing manager with requesting, receiving, organizing, processing, scanning and expediting all clinician billing paperwork for the Bronx branch office. Generated and submitted early intervention reports for all cases into the database. Selected Achievements: * Identified database errors for early intervention reports improving accuracy 100% and permitted the company to increase the number of early intervention cases accepted * Go-to person when service coordinators were on a tight deadline for clinicians’ paperwork Show less Ensured continued early intervention services for children by receiving, editing and documenting all clinicians’ progress notes and prescriptions into the database and forwarding the documentation to the assigned service coordinator. This included heavy follow up via phone, email and fax to all clinicians and service coordinators on a daily basis. Maintained an orderly filing system and provided full administrative support to the department. Actively assisted the billing manager with… Show more Ensured continued early intervention services for children by receiving, editing and documenting all clinicians’ progress notes and prescriptions into the database and forwarding the documentation to the assigned service coordinator. This included heavy follow up via phone, email and fax to all clinicians and service coordinators on a daily basis. Maintained an orderly filing system and provided full administrative support to the department. Actively assisted the billing manager with requesting, receiving, organizing, processing, scanning and expediting all clinician billing paperwork for the Bronx branch office. Generated and submitted early intervention reports for all cases into the database. Selected Achievements: * Identified database errors for early intervention reports improving accuracy 100% and permitted the company to increase the number of early intervention cases accepted * Go-to person when service coordinators were on a tight deadline for clinicians’ paperwork Show less



URBAN HEALTH PLAN, INC.

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Administrative Assistant to Director

  • Apr 2005 - Oct 2006

  Department consisted of myself and the Director; Provided full administrative and executive support ensuring efficiency throughout the Department. Continuously updated company policies and procedures and the development of the training curriculum in the database ensuring the most up-to-date information for the training courses. Coordinated on a daily basis with senior management to confirm training dates and their attendance for leadership and speeches. Ordered and confirmed catering… Show more Department consisted of myself and the Director; Provided full administrative and executive support ensuring efficiency throughout the Department. Continuously updated company policies and procedures and the development of the training curriculum in the database ensuring the most up-to-date information for the training courses. Coordinated on a daily basis with senior management to confirm training dates and their attendance for leadership and speeches. Ordered and confirmed catering services on a weekly basis for meetings and trainings as well as organizing and clean up at the end. Compiled list of monthly classes, distributed the schedules and registered all employees for trainings based on their classification. Directly supervised and delegated work and responsibilities to interns and summer workers. Selected Achievements * Learned all organizational processes, workflows, policies and procedures with minimal ramp-up time allowing the Director to take time off almost immediately after getting on-board. * Selected, purchased and implemented new training system permitting the classes to be tracked more accurately and enabled faster ramp up time to train new hires and provide refresher courses to seasoned employees.

• Patient Services Representative

  • Aug 2004 - Apr 2005

  Registered patients, updated demographics and opened new patient records as well as confirmed insurance eligibility, pre-certifications and referrals. Provided full administrative support and reception/front desk support. Trained new administrative staff members as they came on board. Selected Achievements: * Go-to person for training new administrative staff members due to thoroughness and efficiency. * Chosen as a team member for referral collaborative to initiate studies on… Show more Registered patients, updated demographics and opened new patient records as well as confirmed insurance eligibility, pre-certifications and referrals. Provided full administrative support and reception/front desk support. Trained new administrative staff members as they came on board. Selected Achievements: * Go-to person for training new administrative staff members due to thoroughness and efficiency. * Chosen as a team member for referral collaborative to initiate studies on how to improve the referrals department. * Received a promotion for Administrative Assistant to Director after 8 months with the company.



Vanny's Place Day Care

• Bronx, NY

• Personal/Administrative Assistant

  • Sep 2002 - Sep 2004

  Provided full administrative support and was the key person for all office interactions with vendors, parents and any other clientele that provided services to our daycare. Responsible for bookkeeping, tracking expenses and payments, vouchers, grants and anything pertaining to the management of the daycare center. Assisted in gathering the children for the am line up, break time, nap time and at the end of the day to maintain order. Selected Achievements: * Praised by the owner for… Show more Provided full administrative support and was the key person for all office interactions with vendors, parents and any other clientele that provided services to our daycare. Responsible for bookkeeping, tracking expenses and payments, vouchers, grants and anything pertaining to the management of the daycare center. Assisted in gathering the children for the am line up, break time, nap time and at the end of the day to maintain order. Selected Achievements: * Praised by the owner for excellence in organization, follow up and business acumen. * Received grants and vouchers from the State for food programs and tuition assistance through research and heavy follow up. Show less Provided full administrative support and was the key person for all office interactions with vendors, parents and any other clientele that provided services to our daycare. Responsible for bookkeeping, tracking expenses and payments, vouchers, grants and anything pertaining to the management of the daycare center. Assisted in gathering the children for the am line up, break time, nap time and at the end of the day to maintain order. Selected Achievements: * Praised by the owner for… Show more Provided full administrative support and was the key person for all office interactions with vendors, parents and any other clientele that provided services to our daycare. Responsible for bookkeeping, tracking expenses and payments, vouchers, grants and anything pertaining to the management of the daycare center. Assisted in gathering the children for the am line up, break time, nap time and at the end of the day to maintain order. Selected Achievements: * Praised by the owner for excellence in organization, follow up and business acumen. * Received grants and vouchers from the State for food programs and tuition assistance through research and heavy follow up. Show less