Experience

Caribbean Producers Jamaica Limited

• Jamaica
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Customer Support Manager

  • Jun 2022 - Present

  A few of my main duties include - - The leadership and developmental responsibility for the Customer Relationship Management process of the Company - Oversee a team of Customer support associates and ensure they are providing exceptional client experience - Focus on ensuring customer satisfaction through coaching, training and service measurements - Managing both the customer support function and internal teams to provide a single source of customer information, such as order fulfillment, product availability, shipping dates and order status - Responsible for leading the Company's service excellence standard



Digicel Group

• Jamaica
• Telecommunications
• 700 & Above Employee

• Key Account Manager

  • Jan 2020 - Jun 2022

  Objective - to manage Digicel's relationship with its Corporate customer network while ensuring that sales targets are met through unearthing opportunities and retaining the existing assigned customers within the sector/s Objective - to manage Digicel's relationship with its Corporate customer network while ensuring that sales targets are met through unearthing opportunities and retaining the existing assigned customers within the sector/s


Couples Resorts
• United States
• Travel Arrangements
• 200 - 300 Employee
• Group Sales Coordinator

  • Jun 2011 - Jan 2020


Air Jamaica

• Airlines and Aviation
• 100 - 200 Employee

• Network Engineer

  • Aug 2007 - Apr 2011

• IT Help desk Operator

  • Jan 2006 - Jul 2007

• Customer Service Representative

  • Apr 2000 - Nov 2006