Experience

Veracross

• United States
• Software Development
• 100 - 200 Employee

• AR Collections Specialist

  • Apr 2021 - Present

  Responsible for ensuring timely collection of all open customer balances; Perform various collection activities such as emailing and calling customers directly, as appropriate, and sending invoices and statements to customers; Maintain detailed notes for all account activity; Manage dunning process in billing platform; Monitor the collections email inbox, responding to customer questions and providing requested materials to customers; Research and resolve customer disputes with outstanding invoices and customer remittances; Escalate collection issues that may require special attention, support or present credit risk/loss to management in a timely manner; Track any required credit/rebills and work with the Billing team to ensure completion in a timely manner; Collaborate with internal teams to ensure customers and their internal contacts are aware of outstanding balances; Build and continue to develop effective customer relationships to ensure timely collections in a professional manner; Periodic reporting of Collections KPIs to management and all other relevant personnel. Show less



Crown Castle

• United States
• Telecommunications
• 700 & Above Employee

• Sr. Credit and Collections Analyst

  • Apr 2019 - Apr 2021

  Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible, collection practices. Provide analysis and feedback to manager explaining variances in customer cash trends. Make collection calls/emails and follow up to customers within a “customer focused” framework leading to the resolution of payment issues, by proactive Identification and resolution methods. Analyze customer invoices to ensure contract terms and conditions are being followed. Ability to utilize CRM (Customer Relationship Management) tool to help solve issues. Gather credit and/or collections reference information, as required when needed. Perform Credit analysis for new and existing accounts. Complete ad hoc projects and related deliverables, as assigned. Show less



Evoqua Water Technologies

• United States
• Environmental Services
• 700 & Above Employee

• Collections Specialist

  • Feb 2019 - Apr 2019

  Timely collections/resolution of past due accounts receivable for assigned customer accounts; Complete daily tasks using Get Paid; Includes sending customer statements, phone calls and dispute tracking; Maintain relationships with customers and partnership with service branches as it relates to accounts receivable; Respond timely to customer queries, identify/resolve issues and proactively determine further actions if necessary; Customer accounts receivable reconciliation and analysis; Perform credit reviews and request credit limit adjustments; Work closely with Cash Applications to resolve open credits/refunds. Show less



Navisite

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Credit Collections Specialist

  • Dec 2004 - Apr 2018



Mccue

• Collections

  • Mar 1996 - Feb 2002