Gisela Andrade

Health Journey Manager at Zur Rose Group
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Contact Information
us****@****om
(386) 825-5501
Location
CH
Languages
  • English Full professional proficiency
  • French Full professional proficiency
  • Spanish Full professional proficiency
  • Portuguese Native or bilingual proficiency
  • Italian Professional working proficiency
  • German Limited working proficiency
Skills

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5.0

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Florian Hameister

I know Gisela from the last three Global Virtual Design Sprint events. It is always a pleasure working with her. When she is in the "virtual" room, she makes the room shine and everybody that is in it with her. She is a smart person that always thinks from the user's perspective and helps the team to see the user's perspective. She is always fully committed and with her help, we were able to finish in our last GVDS our prototype so we could test it. Looking forward to working with Gisela again.

Elisa Guardabasso

Working with Gisela in the same group for the Global Virtual Design Sprint has been a pleasure, she is outgoing, cheerful, and committed. I hope that we will find new opportunities to work together.

B. Paige Polk

Gisela is a gifted facilitator, and has a talent for understanding the different ways that people think. Not to mention, she works very well in moments when your team has to make quick decisions. It was great working with her.

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Credentials

  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    Mar, 2021
    - Oct, 2024

Experience

  • Zur Rose Group
    • Switzerland
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Health Journey Manager
      • Jan 2022 - Present

      - Implemented program management tool - collaborated for user journey and UX design for both asynchronous and online user journeys - Develop the scope, create the plan, execute and track the performance of health journeys for specific health conditions/diseases enabling the Zur Rose Group in its vision to become the healthcare ecosystem of Europe. You will define the resource needs to reach the objectives and manage resources in an effective and efficient manner. -coordinate an agile multi-functional journey team and inspire them to push the boundaries of what’s possible. Show less

  • Microsoft
    • United States
    • Software Development
    • 700 & Above Employee
    • Channel partner enablement Manager
      • Sep 2021 - Jan 2022

      Lead Partner Skills Strategy - Ensure alignment between business priorities across stakeholders, as well as to address capacity gaps - Ensure that the Partner enablement strategy is aligned to enablement opportunities and initiatives such as: major learning events, and both WW and local skilling and talent programs. - Align Partner enablement strategies across business priorities and sales plays. Grow Partner Capacity - Ensure that the number of certifications/exams and number of trained individuals is sufficient to support Microsoft area capacity/capability needs. - Ensure Partners are leveraging local and global Microsoft products and certifications Show less

  • Sonova Group
    • Switzerland
    • Medical Equipment Manufacturing
    • 700 & Above Employee
    • Product Manager eSolutions
      • Nov 2019 - Aug 2021

      . Drive product discovery and development with a cross-functional team to provide the best possible experience for our users, meet our business objectives and build a scalable infrastructure. . Manages product discovery in AI applications to hearing devices, developing new features and functionalities . Make sure we follow an informed decision-making process by listening to users and analysing data. . Manage and communicate with internal stakeholders and external partners. Show less

  • WeWent.com
    • Switzerland
    • Human Resources Services
    • 1 - 100 Employee
    • Head of Marketing and Digital Communications
      • Nov 2016 - Nov 2019

      • Develops and implements Content and Digital Media Strategy including plans to drive traffic, adoption and engagement on digital communications channels • Advised on UX/UI Design and introduction of new features to the online platform • Conceptualizes and Organizes Events and Workshops • Establishes strategic partnerships and media relations • Develops and implements Content and Digital Media Strategy including plans to drive traffic, adoption and engagement on digital communications channels • Advised on UX/UI Design and introduction of new features to the online platform • Conceptualizes and Organizes Events and Workshops • Establishes strategic partnerships and media relations

  • Google
    • United States
    • Software Development
    • 700 & Above Employee
    • Google StreetView Operations and Training Lead / Adecco
      • Oct 2016 - Dec 2018

      • Managed Street View projects for EMEA Region • Piloted new UX/UI design features to the online platform • Optimized and Streamlined Processes • Ran design thinking workshops • Managed the internal StreetView website including Content creation • Managed Stakeholder engagement to promote cross-functional cooperation and timely project completion • Team management (15 internal team members, 40 technicians) • Managed Street View projects for EMEA Region • Piloted new UX/UI design features to the online platform • Optimized and Streamlined Processes • Ran design thinking workshops • Managed the internal StreetView website including Content creation • Managed Stakeholder engagement to promote cross-functional cooperation and timely project completion • Team management (15 internal team members, 40 technicians)

  • Roche
    • Switzerland
    • Biotechnology Research
    • 700 & Above Employee
    • Communications Project Manager
      • Jul 2016 - Sep 2016

      • Developed the concept for “BIO Goes Virtual Week”, an event supporting the employee engagement strategy • Created User Requirements and advised on UX/UI Design (VOC) • Gamified the onboarding procedure including developing the game concept for Bio Week • Managed Internal Communications including content strategy and online community engagement • Created user guides and FAQs for online activities supporting the creation of a digital mature culture and mindset • Social media management and analytics • Liaised with external creative agencies to develop marketing material in line with company objectives and branding Show less

  • Novartis
    • Switzerland
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Training and Communications Manager
      • Sep 2012 - Mar 2016

      • Planned, organized and moderated 19 Global and Regional training workshops and events in Switzerland, India, Morocco, US, Brazil and Japan to promote the CCEx Project, including budget management • Rolled out new Agile PLM platform and piloted new UX/UI design features • Managed all internal communications strategy regarding Gxp Training • Created change management communications strategy for the Novartis CCEx Project together with the head of communications and the Leadership team • Developed Stakeholder and employee engagement strategies to promote cross-functional cooperation Show less

  • Google
    • United States
    • Software Development
    • 700 & Above Employee
    • Google StreetView Operations and Training Lead
      • Jun 2010 - Jul 2012

      • Launched Google Street View Special Collects project in 15 countries leading a team of 8 internal members and 20 technicians • Advised on UX/UI Design (VOC) • Piloted new system features • Managed outreach and communications with external partners (NGO’s, Regional and local government entities, private and public institutions) • Prepared Google Street View and Google Art products for Marketing Launch • Coordinated PR/Communication events regarding Street View Products and Google Art, with external agencies in line with company objectives Show less

  • Portugal Telecomunications in Oporto
    • Porto
    • Commercial Assistant
      • Sep 2009 - Dec 2009

      • Developed sales • Presented telecommunications products • Identifies and signs up new business opportunities in the residential market • Provided customer support by following up on the clients complaints and issues • Developed sales • Presented telecommunications products • Identifies and signs up new business opportunities in the residential market • Provided customer support by following up on the clients complaints and issues

  • Banif
    • Portugal
    • Banking
    • 100 - 200 Employee
    • Commercial Assistant
      • Jan 2008 - Aug 2009

      • Developed Sales • Identifies new business opportunities targeting the residential and corporate market. • Presents the banks products both to residential and corporate clients • Provided customer support by advising on the various existing financial solutions • Manages customer relationship by following up on key accounts and ensuring the customer satisfaction • Developed Sales • Identifies new business opportunities targeting the residential and corporate market. • Presents the banks products both to residential and corporate clients • Provided customer support by advising on the various existing financial solutions • Manages customer relationship by following up on key accounts and ensuring the customer satisfaction

  • Porto Editora
    • Portugal
    • Book and Periodical Publishing
    • 400 - 500 Employee
    • Customer Relationship Management
      • Aug 2006 - Dec 2007

      • Developed Sales by contacting (via email and/or phone), bookstores, schools and Universities, • Managed Customer Relationship by following up on key client accounts • Ensured Customer support • Registered book orders and followed up on their timely delivery • Developed Sales by contacting (via email and/or phone), bookstores, schools and Universities, • Managed Customer Relationship by following up on key client accounts • Ensured Customer support • Registered book orders and followed up on their timely delivery

  • PortGas
    • Commercial Assistant
      • Jan 2002 - Aug 2004

      • Presented the new products and technology • Customer support • Registered requests for new gas installations • Presented the new products and technology • Customer support • Registered requests for new gas installations

Education

  • Université de Rouen
    Post-Grad, Sciences of Education
    2004 - 2006
  • EB Zuerich
    B1 german certificate, German Language
    2012 - 2013
  • Instituto Superior da Maia
    Degree, Psychology
    1997 - 2001
  • University of St.Gallen
    Certification in Design Thinking, Introduction to Design Thinking
    2018 - 2018
  • MIT Sloan School of Management
    Micro Masters, Design Thinking
    2018 - 2019

Community

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