Strategic Account Manager

• Sep 2022 - Present

Account Manager

• Mar 2021 - Sep 2022

Administrative Assistant

• May 2014 - Mar 2021

Opthalmic Technician

• Mar 2012 - Jan 2014

• Responsible for conducting diagnostic exams while simultaneously performing vision exams and glaucoma and diabetic retinopathy screenings; Exam results aid in physician’s treatment of eye conditions • Assist patients in selecting the proper intraocular lens that would meet their specific needs; aid patients in understanding how intraocular lens will improve eye condition • Answer correspondence between physician and patients; schedule patient appointments and respond to patient concerns including explaining HIPAA laws and patient privacy rights to incoming patients • Verify patient insurance information using IVR and Availity systems; ensure accurate patient records and charges are received by insurance companies for all patients Show less

Client Service Representative

• Dec 2011 - Apr 2012

•Receives correspondence between company and customers, analyzes requests, provides information requested or ascertains how to best provide the information •Attracts potential customers by answering product and service questions; suggesting information about other products and services •Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Show less

Student Caller

• Sep 2007 - May 2009

• Establish and build relationships with a wide range of alumni, locally, regionally, nationally and internationally; maintain regular communication with alumni via direct contact, email blasts, alumni web pages, and print publications • Collaborate closely with development colleagues in increasing support from alumni; routinely identify and qualify alumni prospects for gifts; Raise funds for select special projects and events in collaboration with Development colleagues • Ensure accurate and complete alumni database records; capture contact, biographical and career information of alumni via surveys, projects (e.g. alumni directory), correspondence, website, postal returns, etc Show less