Experience

Alpega Group

• Belgium
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Business Analyst

  • Nov 2021 - Present



Vanden Borre

• Belgium
• Computers and Electronics Manufacturing
• 300 - 400 Employee

• Digital Business Analyst

  • Jan 2020 - Jun 2021



Shayp

• Belgium
• Environmental Services
• 1 - 100 Employee

• IT Business Analyst

  • Oct 2019 - Jan 2020

  In charge of the implementation and improvement of a website for a well identified market target, optimization of operational processes, Research and implementation of management tools, configuration and optimization of tools already in place, implementation of internal and external reporting tools and the excellent implementation of financial models. In charge of the implementation and improvement of a website for a well identified market target, optimization of operational processes, Research and implementation of management tools, configuration and optimization of tools already in place, implementation of internal and external reporting tools and the excellent implementation of financial models.



Fortis freight and logistics

• kigali

• Customer Relations Intern

  • May 2016 - Jun 2016

  In charge of analyzing customer complaints, developing corrective strategies, creating and implementing customer loyalty campaigns and training customer service personnel. In charge of analyzing customer complaints, developing corrective strategies, creating and implementing customer loyalty campaigns and training customer service personnel.



Fortis freight and logistics

• Kigali

• Operations Associate

  • Dec 2013 - May 2014

  Assisting human resources with recruitment activities and creating work schedules. Supporting the operations manager with the enforcement of company policies and standards. Assisting human resources with recruitment activities and creating work schedules. Supporting the operations manager with the enforcement of company policies and standards.



TRANSNET LTD

• Rwanda

• Customs declarant

  • Jan 2012 - Nov 2013

  Responsible for the preparation of customs documentation and the compliance of shipments with all applicable laws to facilitate the import and export of goods. Responsible for the preparation of customs documentation and the compliance of shipments with all applicable laws to facilitate the import and export of goods.