Girma Moges
Training Manager at Golden Tulip Addis Ababa Hotel- Claim this Profile
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Bio
Credentials
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Certified Professional in Design Thinking
SkillFrontDec, 2020- Sep, 2024 -
Post Crisis Hospitality Management Certificate
University of South Florida Muma College of BusinessDec, 2020- Sep, 2024 -
Certified Coach, Teacher, Trainer and Speaker
The John Maxwell TeamSep, 2020- Sep, 2024 -
Certified Six Sigma Trainer
International Six Sigma Institute™Sep, 2020- Sep, 2024 -
Certified Master Life Coach
American Union of NLPJul, 2020- Sep, 2024 -
Public Speaking Certificate
Speak and Grow AcademyApr, 2020- Sep, 2024 -
Certified Hospitality Department Trainer (CHDT)
Wyndham Hotels & ResortsJul, 2017- Sep, 2024 -
Emergenetics
Emergenetics InternationalJul, 2017- Sep, 2024 -
Basics of Ethiopian Labor Law
Center for African Leadership studiesFeb, 2017- Sep, 2024 -
Certified Hospitality Trainer (CHT)
AHLEI - American Hotel & Lodging Educational InstituteOct, 2020- Sep, 2024 -
Social Media Certified
HubSpotDec, 2020- Sep, 2024 -
Certified Master Life Coach
American Union of NLP -
IAF memeber
International Association of Facilitators (IAF)
Experience
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Golden Tulip Addis Ababa Hotel
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Ethiopia
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Hospitality
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1 - 100 Employee
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Training Manager
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Jun 2018 - Feb 2021
Managing the learning and professional development of the associates at the Hotel. Conducting TNA through guest satisfaction surveys, employee engagement survey, guest comment cards… Evaluating and designing training and development programs based on both the hotel's and the individual's needs Considering the costs of planned programs and keeping within budget Helping line managers and trainers solve specific training problems Assisting the Human Resources Manager with… Show more Managing the learning and professional development of the associates at the Hotel. Conducting TNA through guest satisfaction surveys, employee engagement survey, guest comment cards… Evaluating and designing training and development programs based on both the hotel's and the individual's needs Considering the costs of planned programs and keeping within budget Helping line managers and trainers solve specific training problems Assisting the Human Resources Manager with special employee promotions (e.g. employee of the month/year programs) Ensuring new employees receive employee orientation on time Coordinating with external training providers and ensuring services rendered meets the hotel standard Identifying departmental trainers and coordinating departmental training Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Draw an overall or individualized training and development plan that addresses needs and expectations Deploy a wide variety of training methods Conduct effective induction and orientation sessions Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Show less Managing the learning and professional development of the associates at the Hotel. Conducting TNA through guest satisfaction surveys, employee engagement survey, guest comment cards… Evaluating and designing training and development programs based on both the hotel's and the individual's needs Considering the costs of planned programs and keeping within budget Helping line managers and trainers solve specific training problems Assisting the Human Resources Manager with… Show more Managing the learning and professional development of the associates at the Hotel. Conducting TNA through guest satisfaction surveys, employee engagement survey, guest comment cards… Evaluating and designing training and development programs based on both the hotel's and the individual's needs Considering the costs of planned programs and keeping within budget Helping line managers and trainers solve specific training problems Assisting the Human Resources Manager with special employee promotions (e.g. employee of the month/year programs) Ensuring new employees receive employee orientation on time Coordinating with external training providers and ensuring services rendered meets the hotel standard Identifying departmental trainers and coordinating departmental training Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Draw an overall or individualized training and development plan that addresses needs and expectations Deploy a wide variety of training methods Conduct effective induction and orientation sessions Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Show less
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Ramada by Wyndham Addis, Addis Ababa
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Ethiopia
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Hospitality
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1 - 100 Employee
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Training Executive
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Jun 2017 - Jun 2018
Assists Department Heads in identifying training needs for their departments after discussion with the Human Resources Manager & relevant Head of Department. Develops & implements Departmental Training Systems. Conducts Train the trainer program & ensures that the process operates effectively. Prepares the Annual Training Plan and monitors its actualization. Coordinates with the Constance Academy on all external training activities. Monitors training effectiveness in relation to… Show more Assists Department Heads in identifying training needs for their departments after discussion with the Human Resources Manager & relevant Head of Department. Develops & implements Departmental Training Systems. Conducts Train the trainer program & ensures that the process operates effectively. Prepares the Annual Training Plan and monitors its actualization. Coordinates with the Constance Academy on all external training activities. Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc. Prepares monthly reports, calendars & briefs Human Resources Manager on its status. Assists Department Heads in producing training plans for each department. Assists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis. Maintains standard hotel training equipment & training library of resources. Conducts Employee Orientation & develops induction plans for new employees joining the team. Conducts & evaluates all on-the-job training. Compiles the hotel's training budget & monitors expenditure on a monthly basis. Establishes & maintains employee, supervisory and management records of training. Reviews training policies, procedures & recommends improvements to management. Participates in developing & implementing various training programs to meet identified needs & ensure guest service quality, profit enhancement & employee security/safety. Contributes towards regional activities related to employee development as directed by the Senior Management from time to time. Assists in the implementation at employee level of all the quality concepts introduced at the corporate level. Perform any other duties as assigned by GM Participates in all departmental operational meeting and briefings. Regularly provides training to the staff in areas of competence. Performs duty management on a rotational basis. Oversee the Recruitment and assist with the interviews as and when required Show less Assists Department Heads in identifying training needs for their departments after discussion with the Human Resources Manager & relevant Head of Department. Develops & implements Departmental Training Systems. Conducts Train the trainer program & ensures that the process operates effectively. Prepares the Annual Training Plan and monitors its actualization. Coordinates with the Constance Academy on all external training activities. Monitors training effectiveness in relation to… Show more Assists Department Heads in identifying training needs for their departments after discussion with the Human Resources Manager & relevant Head of Department. Develops & implements Departmental Training Systems. Conducts Train the trainer program & ensures that the process operates effectively. Prepares the Annual Training Plan and monitors its actualization. Coordinates with the Constance Academy on all external training activities. Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc. Prepares monthly reports, calendars & briefs Human Resources Manager on its status. Assists Department Heads in producing training plans for each department. Assists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis. Maintains standard hotel training equipment & training library of resources. Conducts Employee Orientation & develops induction plans for new employees joining the team. Conducts & evaluates all on-the-job training. Compiles the hotel's training budget & monitors expenditure on a monthly basis. Establishes & maintains employee, supervisory and management records of training. Reviews training policies, procedures & recommends improvements to management. Participates in developing & implementing various training programs to meet identified needs & ensure guest service quality, profit enhancement & employee security/safety. Contributes towards regional activities related to employee development as directed by the Senior Management from time to time. Assists in the implementation at employee level of all the quality concepts introduced at the corporate level. Perform any other duties as assigned by GM Participates in all departmental operational meeting and briefings. Regularly provides training to the staff in areas of competence. Performs duty management on a rotational basis. Oversee the Recruitment and assist with the interviews as and when required Show less
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Capital Hotel and Spa
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Ethiopia
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Hospitality
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1 - 100 Employee
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Night Manager
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Dec 2015 - Jun 2017
Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. Conduct Briefing for all staff during Night Shift. Inform all Overnight staff of nightly activities, group and… Show more Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. Conduct Briefing for all staff during Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Maintain a professional and high quality service oriented environment at all times. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments Welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy. Actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward. Ensure accurate completion of the daily night audit in a timely fashion. Oversee preparation of daily summary reports. Show Initiative, Problem Solving, Staff Training, Team Leading. Report any suspicious persons, activities and/or hazardous conditions to the Security department . Remain current in all updates with regards to new training. Show less Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. Conduct Briefing for all staff during Night Shift. Inform all Overnight staff of nightly activities, group and… Show more Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. Conduct Briefing for all staff during Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Maintain a professional and high quality service oriented environment at all times. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments Welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy. Actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward. Ensure accurate completion of the daily night audit in a timely fashion. Oversee preparation of daily summary reports. Show Initiative, Problem Solving, Staff Training, Team Leading. Report any suspicious persons, activities and/or hazardous conditions to the Security department . Remain current in all updates with regards to new training. Show less
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Education
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2019 - 2021
National Aviation College
Master's degree, MBA In Business Leadership -
2012 - 2015
Hawassa University
Bachelor's degree, Hotel Management
Community
