Experience

Sunstone

• India
• Higher Education
• 500 - 600 Employee

• Community Manager

  • Jul 2023 - Present

  Setting and implementing social media and communication campaigns to align with marketing strategies. Getting the concern department respond to comments and customer queries in a timely manner. Providing engaging text, image and video content for social media accounts. Setting and implementing social media and communication campaigns to align with marketing strategies. Getting the concern department respond to comments and customer queries in a timely manner. Providing engaging text, image and video content for social media accounts.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Catalog Assistant

  • Feb 2022 - Jun 2023

  Working in Amazon as a content review moderator in EN geography for past 1.5 years. I review and manage the Amazon e-commerce products Making sure the live ads are compliant to the ads policy we have. Working in Amazon as a content review moderator in EN geography for past 1.5 years. I review and manage the Amazon e-commerce products Making sure the live ads are compliant to the ads policy we have.



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Associate

  • Sep 2021 - Feb 2022

  I handled outbound calls to customers and confirmed technical appointments. I was responsible for managing internal operations with the aim of improving the quality of service. Additionally, I offered supplementary products such as broadband and mobility services, and was dedicated to delivering exceptional customer service. I also actively identified opportunities for improvement in our internal operations, contributing to the overall efficiency and effectiveness of the team. With a comprehensive understanding of the products and services I offered, I provided informed and tailored recommendations to customers, helping them to maximize their Bell Canada experience. Show less