Director - Coding Operations

• Dec 2022 - Present

Senior Manager - Medical Coding and RCM

• May 2021 - Nov 2022

Portfolio Leader

• Jun 2018 - May 2021

To develop and implement the operational strategy and plan for Coding, including but not limited to staffing and training, acting as a subject matter expert and managing the content of the business To respond to and resolve complex coding situations in the coding practice To provide advice to internal and external stakeholders as and when required To design internal processes for coding that will enable feedback to Providers resulting in documentation improvement and correct revenue Overseeing coding operations To review audit findings, identify areas of improvements, focus on education and re-training requirements To work with coding managers to address the issues, identify the requirements and improvement areas, and review performance of the coding practice To assist with the development and delivery of coding education related to coding guidelines, updates, technology changes, compliance and regulatory updates To support achievement of process-specific quality objectives through analysis of error trends and patterns, identifying knowledge gaps, and addressing them through remedial training interventions To assist with the hiring and on-boarding of the new coders to the team To apply knowledge of coding principles, procedures, and market trends to keep the coding team up-to-date To track ongoing legislative and coding changes that could impact operational performance or strategic direction of the coding program To enable the delivery team to maintain consistently high standards and drive overall knowledge base of the team To research on coding trends, issues, changes in healthcare regulations and technology, and analyze the impact on existing coding practices To implement changes to coding process and system configurations to ensure compliance with the dynamic coding practice To manage appraisals as defined by company's HR policies Show less

Assistant Manager - Healthcare Services

• Aug 2015 - Jun 2018

• Accountable for managing all projects from four clients from hiring to delivery. • Ensuring 100% maintenance of process SOPs • Client and relationship management • Responsible for team engagement activities • Enabling team to deliver good productivity with highest standards of accuracy. • Providing technical expertise to clients and actively participating in process reengineering, • Accountable for managing all projects from four clients from hiring to delivery. • Ensuring 100% maintenance of process SOPs • Client and relationship management • Responsible for team engagement activities • Enabling team to deliver good productivity with highest standards of accuracy. • Providing technical expertise to clients and actively participating in process reengineering,

Management Trainee

• Feb 2015 - Aug 2015

• Supporting coding team and training department.• Responsible for client calls and responding to client queries.• Responsible for team engagement activities

Senior Medical Coder

• Aug 2012 - Feb 2015

• Responsible for developing and maintaining Medicare policies on company’s application.• Accountable for managing various projects from time to time including ICD-10, Medicaid, etc.• Responsible for managing client queries off or on calls.• Maintaining highest standards of accuracy and productivity with a promotion to auditor level two within first six months of live production.• Selected as Management Trainee among 14 other from total 500+ candidates.

Senior Medical Coder

• Apr 2010 - Aug 2012

Senior Quality Control Lead

• Aug 2009 - Apr 2010

Medical Coder

• Aug 2008 - Jan 2009

Senior Quality Control Lead

• Feb 2007 - Aug 2008

Branch Manager (Medical Transcription)

• Feb 2006 - Feb 2007

Medical Transcriptionist

• Apr 2003 - Oct 2005