Experience

Teikametrics

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Sr. Manager

  • Oct 2023 - Present

• Team Manager

  • Sep 2021 - Oct 2023



Amazon

• United States
• Software Development
• 700 & Above Employee

• Operations Team Manager

  • Apr 2012 - Nov 2014

  Major responsibilities included in this role: • Responsibility for meeting operational and business goals, with limited guidance from the management and drive the issues to resolution. • Demonstrated passion for delivering a positive Customer experience • Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals. • Managing stakeholder communication across multiple lines of business on… Show more Major responsibilities included in this role: • Responsibility for meeting operational and business goals, with limited guidance from the management and drive the issues to resolution. • Demonstrated passion for delivering a positive Customer experience • Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals. • Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc. • Lead / Contribute towards the Kaizen and other process improvement initiatives • People management - Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. • Executing specific people programs on coaching and development and team engagement. • Hiring - Ensuring high quality standards for interviewing and hiring employees at all levels of the organization. • Quality management – • Verify Quality Metrics in place and meet goals, trigger containment actions and corrective actions as appropriate • Manage, coach and develop a high performing Quality team that meets agreed objectives and which delivers best practice results, added value and continuous improvements • Conducts Root Cause Analysis and Error Trend Analysis. • Drive defect elimination projects by working along with Ops and Program stakeholders. • Communicate across all levels on Operations and program progress. Provide focused feedback loops for teams based on performance and quality data. • Documentation : Prepare, maintain and present data oriented documentations on quarterly business goals, team goals, team and individual performance, quality metrics, process improvement suggestions, SOPs, career pathing for employees, training documents etc.

• Operations Team Lead

  • Apr 2011 - Mar 2012

  Major responsibilities included in this role: • Responsibility for meeting operational and hence business goals, with limited guidance from the management. • Demonstrated passion for delivering a positive Customer experience. • Conducting appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals. • Process management: Lead processes and Contribute towards the Kaizen and other process improvement… Show more Major responsibilities included in this role: • Responsibility for meeting operational and hence business goals, with limited guidance from the management. • Demonstrated passion for delivering a positive Customer experience. • Conducting appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals. • Process management: Lead processes and Contribute towards the Kaizen and other process improvement initiatives. • People management – Manage small set of people - Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. • Hiring - Ensuring high quality standards for interviewing and hiring employees at entry level. • Team productivity and Quality management and reporting. • Verify Quality Metrics in place and meet goals, trigger containment actions and corrective actions as appropriate • Conducts Root Cause Analysis and Error Trend Analysis.

• Catalog Analyst

  • Dec 2007 - Mar 2011

  Joined Amazon as a contractor - Catalog Analyst in Dec 2007 and got converted to permanent employee in May 2010.