Giridhar Anbalagan

Head of Customer Service at OJCommerce
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Contact Information
us****@****om
(386) 825-5501
Location
Chennai, Tamil Nadu, India, IN
Languages
  • English -
  • Tamil -
Skills

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Credentials

  • Analyzing and Visualizing Data with Microsoft Power BI
    Udemy: Online Courses
    Jul, 2020
    - Oct, 2024
  • Excel Formulas and Functions
    Udemy: Online Courses
    May, 2019
    - Oct, 2024
  • Practical Leadership Skills
    Udemy: Online Courses
    May, 2019
    - Oct, 2024
  • Yellow Belt
    COPC

Experience

  • OJCommerce
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Head of Customer Service
      • Apr 2022 - Present

      Create Vision and execute the customer service Strategy for end to end customer experience. Lead the Customer Service function, including Measurement, governance, administration, reporting, analysis, insights and action.Ensure Operational excellence in maintaining/improving the process. Create Vision and execute the customer service Strategy for end to end customer experience. Lead the Customer Service function, including Measurement, governance, administration, reporting, analysis, insights and action.Ensure Operational excellence in maintaining/improving the process.

  • MeritGroup
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Unit Head - Operations
      • May 2014 - Apr 2022

      Business Unit Head - Operations with a major focus on Project Management ,Automation, Innovation, RPA, Process reengineering, Client Relations, Employee Engagement & Retention , Vendor Management and Product support Business Unit Head - Operations with a major focus on Project Management ,Automation, Innovation, RPA, Process reengineering, Client Relations, Employee Engagement & Retention , Vendor Management and Product support

  • Sutherland Global Services
    • United States
    • Technology, Information and Internet
    • 200 - 300 Employee
    • Sr. Team Manager
      • Apr 2007 - Apr 2014

      Client Relations Customer Satisfaction Improvement Revenue Management Team Operations Process Restructuring Innovations Client Relations Customer Satisfaction Improvement Revenue Management Team Operations Process Restructuring Innovations

Education

  • St Peter's University
    Bachelor's Degree, Chemical Engineering
    2002 - 2006

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