Experience

PangoStudio

• Spain
• Software Development
• 1 - 100 Employee

• Junior Web Developer

  • Jan 2023 - Present



Jaguar Land Rover Italia

• Italy
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Mobility Specialist - Jaguar Land Rover Italia

  • Jun 2020 - Feb 2023

  - Supervising the mobility requests between the company, the authorized dealers and third parties (insurance companies or customers of the Italian market). - CRM and software beta testing. - Agitator, defining new internal protocols reducing bureaucracy and improving standardization. - Training new agents and dealers on the mobility policy and procedures to follow. - Supervising the mobility requests between the company, the authorized dealers and third parties (insurance companies or customers of the Italian market). - CRM and software beta testing. - Agitator, defining new internal protocols reducing bureaucracy and improving standardization. - Training new agents and dealers on the mobility policy and procedures to follow.



Europcar

• France
• Travel Arrangements
• 700 & Above Employee

• Customer care, B2B , B2C.

  • Jan 2019 - Jan 2020

  - Customer Care Agent, issuing invoices, handling payments, answering customers queries, updating financial records, solving the billing issues. - Achievements: Reached all the monthly deadlines and goals on quality and number of solved cases, leading to be in the top list of the European agents. Created the majority of the Italian and English templates used by the team, decreasing ambiguity and guesswork, improving quality and boosting productivity. - Customer Care Agent, issuing invoices, handling payments, answering customers queries, updating financial records, solving the billing issues. - Achievements: Reached all the monthly deadlines and goals on quality and number of solved cases, leading to be in the top list of the European agents. Created the majority of the Italian and English templates used by the team, decreasing ambiguity and guesswork, improving quality and boosting productivity.



Forte Group Madrid

• Madrid, Community of Madrid, Spain

• Executive Chef, restaurants opening consultant

  • Jan 2014 - Jan 2019

  -Managed the opening of 5 restaurants from scratch, 3 of them in less than one year. - Staff recruiting, training and scheduling. - Did the functional design of all the restaurants and the kitchens' working stations - Costs and benefits analysis. -Building relationships with providers and handling invoices. -Setting and monitoring performance standards for staff. -Daily monitoring of company standards and health code regulations -Managed the opening of 5 restaurants from scratch, 3 of them in less than one year. - Staff recruiting, training and scheduling. - Did the functional design of all the restaurants and the kitchens' working stations - Costs and benefits analysis. -Building relationships with providers and handling invoices. -Setting and monitoring performance standards for staff. -Daily monitoring of company standards and health code regulations



Several restaurants in Rome and Spain

• Rome, Latium, Italy

• Chef De Partie

  • Jan 2009 - Jan 2014



One Audio Pro

• Rome, Latium, Italy

• Sound Engineer, live concerts, theatre, events.

  • Jan 2007 - Jan 2009



Appizzatissima

• Rome, Latium, Italy

• Restaurant Manager

  • Oct 2001 - Jan 2007