Giomi Group - Home Kit Devices Digitalization and Marketing Automation

• Sep 2022 - Present

As Account Manager for the Healthcare market, in relations with Salesforce Accounts builds the opportunity to digitalize the processes of the "Home KIt" devices integrated with Salesforce Service Platform. In order to manage the patient/caregiver/doctor "life cycle" has been introduced marketing automation through Customer Journeys on Marketing Cloud As Account Manager for the Healthcare market, in relations with Salesforce Accounts builds the opportunity to digitalize the processes of the "Home KIt" devices integrated with Salesforce Service Platform. In order to manage the patient/caregiver/doctor "life cycle" has been introduced marketing automation through Customer Journeys on Marketing Cloud

Digital Transformation for Yamamay Carpisa

• May 2022 - Present

Salvagnini CRM Sales, Service & Integrations, CPQ, Field Service on Salesforce platform

• Jun 2021 - Present

As Program Manager for the Salesforce projects and Project Manager for the Sales & Service streams manages multiple teams on different projects involving the following technologies:- Salesforce Sales- Salesforce Service- Salesforce CPQ- Pardot & Connectors

Engagement Manager

• Mar 2020 - Present

LVH APA Confartigianato Imprese Bolzano - Course Management Digitalization - Project Manager

• May 2020 - Nov 2022

Builds the solution to digitalize the courses offered by LVH, transforming and evolving the approach of the course offering through a Salesforce configuration and customization.

COPS Project for Giuffrè Francis Levfebrè

• Sep 2020 - May 2022

Business and sales process reengineering on Salesforce Sales and Service modules with multiple integrations to other company's systems.

Salesforce CRM Digitalization - Metamer - Project Manager

• Mar 2020 - Dec 2020

Design and build the Lead solution in Salesforce Sales module with integrations with Neta via Talend ETL. Help the client to reach his goals in E&U market expertise and digitalization.

VIVIGas CRM, CPQ & Integrations Tender

• Jul 2020 - Jul 2020

Design and writes the complete end-to-end solutions and answers for the VIVIGas tender using the Salesforce platforms environment with the relatives integrations with the "market communication" and billing systems. In particular the data model to fulfill the Lead, Sales and Service Management, the CPQ, analytics reports and multiple integrations.

Salesforce Administrator Consultant

• Oct 2017 - Mar 2020

Salesforce CRM Trasformation - Alperia S.p.A. - Business & Integration Architecture Specialist

• May 2019 - Feb 2020

As Salesforce expert and Client facing Team Lead for the Utilities "Sales, Service, CPQ" process implementation and integration.

Salesforce CRM Evolution - A2A S.p.A. - Business & Integration Architecture Specialist

• Nov 2018 - May 2019

As Salesforce expert and Client facing Team Lead for the Utilities "Post Sales" processes implementation and integration with SAP I-SU via Tibco BI. Manages a group of Business Analyst and developers following the project lifecycle from the requirements collection and drafting of the Business Blueprint till the UAT, Go-Live and Post Go-Live activities.

Salesforce Opportunity Management - Maire Tecnimont S.p.A. - Functional Team Lead

• Dec 2017 - Nov 2018

Team Lead of the functional and develop group for the SF Opportunity Management

Salesforce Transformation Project – Iren Mercato S.p.A. - Functional Analyst

• Oct 2017 - Dec 2017

Functional Analyst for the activation/fulfillment process

Sales Force Automation Project – Dolomiti Energia S.p.A. - Tender Document Merger

• Oct 2017 - Oct 2017

Editor and merger of the technical offer

CRM Transformation – Endesa - Enel - AM and Evolutionary Management Team Lead

• Jan 2016 - Sep 2017

Functional Analyst Team Lead for the Application Management and evolutionary/software change requests

New Operating Model for IT Project – Sorgenia S.p.A. - Team Lead

• Feb 2015 - Dec 2015

Responsible for the evolutionary management and maintenance of the customer acquisition system (Prisma CRM) and related flows of integration with other company systems

FOUR Produttori Project – Enel S.p.A. - Functional Analyst Team Lead

• Dec 2012 - Feb 2015

Functional Analyst Team Lead, responsible of the "end to end" activation process for clients-energy producers

B.A.M. Project – Enel S.p.A. - Business Process Analyst

• Mar 2011 - Nov 2012

Functional-Technical Analyst for the Business Activity Monitoring, used to develop and analyze KPI's and criticality thresholds. Team Lead of remote delivery centers (Naples, India & Malaysia)

Siebel CRM8 Project – Enel S.p.A. - CRM Consultant

• May 2010 - Mar 2011

Functional-Technical Analyst for the activation/deactivation process management in the energy service provisioning