Forklift Safety Instructor

• Oct 2022 - Present

Instructor - Forklift Operation - Class I, IV, V, II, III - Classroom Instruction - Operator Observation

Fleet Account Manager

• Oct 2021 - Present

Retail Sales Associate

• Aug 2020 - Present

- Communication with customers to explain features & benefits of Bridgestone's product line - Explain warranty options on tires and services - Explanation of time commitments with customers and mechanics - Building customer loyalty and satisfaction - Merchandising the store - Communication with customers to explain features & benefits of Bridgestone's product line - Explain warranty options on tires and services - Explanation of time commitments with customers and mechanics - Building customer loyalty and satisfaction - Merchandising the store

Store Manager

• Nov 2018 - Jul 2021

General Manager

• Mar 2009 - Nov 2018

 Maintain customer retention and satisfaction using problem solving and conflict resolution.  Responsible for opening and closing store as well as building and equipment management.  Handles aspects of banking including preparation, reconciliation and bank deposits.  Maintain high level of service standards for customers and employees.  Identify and achieve desired goals in sales, store environment and customer service.  Responsible for inventory including: count, orders… Show more  Maintain customer retention and satisfaction using problem solving and conflict resolution.  Responsible for opening and closing store as well as building and equipment management.  Handles aspects of banking including preparation, reconciliation and bank deposits.  Maintain high level of service standards for customers and employees.  Identify and achieve desired goals in sales, store environment and customer service.  Responsible for inventory including: count, orders and reporting.  Provide knowledge and understanding of services and automotive products based on customer needs. Show less  Maintain customer retention and satisfaction using problem solving and conflict resolution.  Responsible for opening and closing store as well as building and equipment management.  Handles aspects of banking including preparation, reconciliation and bank deposits.  Maintain high level of service standards for customers and employees.  Identify and achieve desired goals in sales, store environment and customer service.  Responsible for inventory including: count, orders… Show more  Maintain customer retention and satisfaction using problem solving and conflict resolution.  Responsible for opening and closing store as well as building and equipment management.  Handles aspects of banking including preparation, reconciliation and bank deposits.  Maintain high level of service standards for customers and employees.  Identify and achieve desired goals in sales, store environment and customer service.  Responsible for inventory including: count, orders and reporting.  Provide knowledge and understanding of services and automotive products based on customer needs. Show less

Training Manager

• Jun 2008 - Jan 2009

 Assisted with new hire recruiting, training and development.  Conducted weekly and monthly employee evaluations and reviews.  Handled aspects of conflict resolution with employees and customers.  Prepared and executed daily training classes with employees.  Assisted with event-marketing for non-profit clients, D.A.R.E., V.F.W. and C.P.E.A.  Assisted with aspects of administration, payroll and inventory.  Assisted with new hire recruiting, training and development.  Conducted weekly and monthly employee evaluations and reviews.  Handled aspects of conflict resolution with employees and customers.  Prepared and executed daily training classes with employees.  Assisted with event-marketing for non-profit clients, D.A.R.E., V.F.W. and C.P.E.A.  Assisted with aspects of administration, payroll and inventory.