Giovanni Cazzaniga

Assistant Director of Rooms at Goldener Hirsch, Auberge Resorts Collection
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US

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Experience

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Assistant Director of Rooms
      • Nov 2022 - Present

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Director Of Rooms
      • Mar 2022 - Oct 2022

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Director Of Housekeeping
      • Apr 2021 - Mar 2022

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Director Of Housekeeping
      • Jan 2020 - Apr 2021

      • 2019 - Hotel gained Forbes-Five Star Award and AAA-Five-Diamond Award• First hotel to reopen, post COVID, with Health Security Certification and Employee Readiness Solution by Sharecare and Forbes Travel Guide • Created and implemented new safety standards of operation and processes post COVID

    • Assistant Director Of Housekeeping
      • Sep 2017 - Jan 2020

      • 2018 - awarded “Artisan of the year for Leadership”• 1 of 3 selected to participate in “Mentorship Xchange” program for 2019• Implemented and improved a preventative maintenance process for guest rooms and public spaces

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Housekeeping Manager
      • Sep 2014 - Sep 2017

      • 2016 - After 8 years, hotel re-gained Five-Diamond Award and maintained the Five-Star status• Achieved highest scores for guest satisfaction and cleanliness among St Regis Hotels in the USA

    • Floor Manager/ Maitre d'Etage
      • Sep 2013 - Oct 2014

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Front Office Management Training
      • Jun 2012 - Sep 2013

    • Italy
    • Hospitality
    • 1 - 100 Employee
    • Overnight Front Office Manager
      • Oct 2010 - Jun 2012

    • Front Desk Agent
      • Sep 2009 - Oct 2010

Education

  • Wine & Spirit Education Trust
    Level 3 certified in wines
    2019 - 2020
  • Cornell University
    Certificate in Foundation of Hotel Planning, Tourism and Travel Services Management
    2019 - 2019
  • AHLEI
    Certification in Hotel Industry Analytics (STAR report)
    2016 -
  • Starwood Rooms University
    Certified ABC of Housekeeping Trainer
    2016 -
  • Starwood Rooms University
    Certification in Behavioral Interviewing
    2016 -
  • Libera Università di Lingue e Comunicazione IULM
    Bachelor's Degree, Science of Tourism
    2006 - 2009

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