Experience

Ativy Digital

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Analyst

  • Aug 2022 - Present

  Responsible for supporting the virtualized infrastructure provided to customers for IaaS and SaaS purposes, operating with VMware vCenter/vSphere for management/administration of operational resources of VMs, hosts and storages. Configuration and troubleshooting of problems involving operating systems such as Windows Server (2008/2012/2016/2019/2022) and Linux Server (Oracle, Suse 12/15, CentOS, Debian). Administration of Fortigate/Sonicwall Firewalls, involving verification/application of policies, web filters, configuration/troubleshooting of Site-to-Site and Client-to-Site VPNs. Verification of Backup Jobs and restore points to recover environments (VMs) and guest files/folders through the application: Veeam backup & replication; NOC assignments related to monitoring environments and dealing with alerts generated by tools (Zabbix/Grafana), in order to prevent an eventual alarm from becoming an incident. L1 assignments/support to ERP environments such as SAP and Sankhya products, seeking the resolution of incidents related to the infrastructure and access of those environments. Show less



Ceva Santé Animale

• France
• Pharmaceutical Manufacturing
• 700 & Above Employee

• IT Infraestructure Analyst

  • Feb 2020 - Mar 2022

  Responsible for:- Helpdesk service and ITO support in Windows environments (XP/7/8/10), being responsible for handling service requests and incidents related to OS and Hardware;- Administration of Domain Controllers/File Servers, creating users, Organizational Units ("OU"), Containers ("CN") and groups, for managing/granting permissions for files and folders;- Configuration and administration of voips through the 3CX virtual PBX tool, performing the configuration of virtual extensions, service queues, ringing groups, Softphone and performing the provisioning of Grandstream and Yealink extensions;- Management and organization of machine inventory, with assignments such as checking equipment warranty, delivering and removing machines to end users and controlling new and obsolete assets;- Organization of patch panels and maintenance of cables/network points distributed throughout the industrial and administrative plant; - Assistance to the remote L2 team for the installation/configuration of APs, Switches and Firewalls (Fortinet) in loco. Show less

• IT Infraestructure Trainee

  • Nov 2019 - Feb 2020



QSS Solutions

• Brazil
• Information Services
• 1 - 100 Employee

• IT Support Technician

  • Jul 2019 - Oct 2019

  Responsible for: - Field and remote service/support, with the prospecting and resolution of tickets in the help desk tool for ITO customers; - Repair/troubleshooting devices at OS (Windows 7/8/10) and Hardware level; - Installation and configuration of printers/scanners (HP/Samsung/Epson); - Management of permissions in File Servers, granting access to specific users and groups in the company's folders/files, also mapping the contents in the end user's machine; - Creating users and assigning them into groups in the Domain Controller; - Configuration of devices/computers following the scope of default settings and assigning the devices into the domain. Show less