Experience

Ramaz School
• United States
• Primary and Secondary Education
• 100 - 200 Employee
• Desktop Support Technician

  • Aug 2021 - Present


NYU Langone Hospital—Brooklyn

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Desktop Support Technician

  • Jun 2019 - Mar 2020

  • Provided on-site and remote troubleshooting to over 5,000 end users, via Heat ticketing system • Tracked and responded to user’s tickets while also creating detailed documentation on their completions • Developed and maintained professional relationships with users to better communicate effectively • Utilized Cisco Webex and Zoom Video Communications to take part in meetings and/or contact users • Responsible for servicing devices that include desktops, laptops, printers, tablets, mobile phones • Performed remote application installations via Goverlan Reach Systems Management • Installed and configured office network printers • Collaborated and escalated tickets with the networking team on port activations, and panel patching • Patched Cat5e cables to patch panels when needed • Configured, managed and deployed iPads, Surface Pros and iPhones via Air Watch and Ground Control • Managed Active Directory to reset passwords, manage NTFS permissions, account provision and deprovisioning • Imaged new and existing PC’s via bootable USB drives • Repaired and replaced hardware parts for Howard Medical Carts • Managed relationships with third party vendors for medical devices servicing • Provided technical assistance to users on Citrix desktop virtualization • Maintained and supported users with Microsoft Office 365 and Epic Systems Software



Mount Sinai Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Field Service Technician

  • Jul 2018 - Apr 2019

  • Traveled to off-site locations to install new workstations or troubleshoot issues • Built kiosk and new desktops via bootable USB drives • Utilized Active Directory to add and remove user accounts as well as perform password resets • Served multiple large projects to image, install, disconnect, reconnect and cable manage devices and printers • Installed Epic Systems software related hardware into new and existing workstations • Updated and maintained workstation information using Excel • Mapped user’s network drives and printers



Buffalo State College

• United States
• Higher Education
• 200 - 300 Employee

• Desktop Support Technician

  • Jan 2015 - May 2017

  • Provided on site and remote level one technical support, troubleshooting and maintaining campus wide machines • Performed software installs and assisted with moving employees' desktop equipment as requested • Contributed in upgrading projects to refit outdated computer labs • Customer support via phone regarding Office 365 suite, improving our client’s experiences • Used Microsoft’s Systems Center Configuration Manager and JAMF Casper to deploy and maintain computer images • Used SCCM to track user service requests and create detailed documentation on work order completions • Fulfilled computer hardware repairs, installing RAM, swapping motherboards, video cards, HDD, and power supplies • Applied virus removal/computer clean ups on personal laptops and desktops, enabling students to access internet due to institutions security protocols • Managed Bosch security camera client, aiding University Police in crime investigations • Managed and troubleshoot Key Systems security boxes



Best Buy

• Retail
• 700 & Above Employee

• Computer Sales

  • Jun 2014 - Aug 2014

  • Focused on customer’s needs to provide a unique and fulfilling buying experience • Worked closely with Geek Squad department to assist customers in virus removals, computer upgrades, and performance updates • Engaged customers using interpersonal/technical skills to offer products that are best suited their budgeted needs • Entered customer data into system, handled shipping/receiving for all client products • Focused on customer’s needs to provide a unique and fulfilling buying experience • Worked closely with Geek Squad department to assist customers in virus removals, computer upgrades, and performance updates • Engaged customers using interpersonal/technical skills to offer products that are best suited their budgeted needs • Entered customer data into system, handled shipping/receiving for all client products