Night Auditor

• Mar 2021 - Present

Guest Service Agent

• Mar 2020 - Mar 2021

Greet all guests in a courteous and professional mannerAssigned rooms to guests pertinent to their needs and choiceProcessed cash, debit and credit card transactionsCommunicated and coordinated services with other departmentsProvide information regarding hotel policies and activities in response to queries both on the phone and in personEnsured guest satisfaction upon check out

Front Desk Agent / Designated Trainer

• Aug 2018 - Jan 2020

Ensured smooth check-in and check-out of all guests through properly handling guest accountsImproved customer service through the development of new policies and proceduresTroubleshot and resolved problems when handling customer complaintsDeveloped few department meetingsAnswered phone calls and courteously assisted to customers inquiries Assigned rooms to guests pertinent to their preferences and needs Collect payments and balanced cash registry

Front Desk Agent

• May 2018 - Aug 2018

Phone Operator

• Jan 2017 - Apr 2017

Answered incoming calls and placed outgoing callsDirected calls to guest rooms, staff, or other departments Logged all wake-up call requests and performs wake-up call servicesProvided information about hotel services to guestsFollowed telephone etiquette

Guest Service Agent

• Aug 2016 - Jan 2017

Delivered welcome amenities to VIP guests room prior to arrivalControlled office and guest supplies inventoryCourteously delivered items to guests roomsPrepared guests room to be shown by the Sales department Provide to guests information regarding hotel policies and activities Advised guest on the best dinning and leisure experiences around hotel area