Especialista em suporte de TI

• Feb 2023 - Present

Store Manager

• May 2022 - Feb 2023

Network client support. Electronic maintenance (computers, mobile phones, laptops, tablets, smart watches and video game consoles) Team management Seller Network client support. Electronic maintenance (computers, mobile phones, laptops, tablets, smart watches and video game consoles) Team management Seller

Helpdesk

• Apr 2019 - Sep 2021

Remote customer support. Configuration of monitoring systems. Development and application of training for new employees and customers. QA tester tracking system issues and inputting the fix. Team management for deployment of new versions. Database MySQL and Firebird. Remote customer support. Configuration of monitoring systems. Development and application of training for new employees and customers. QA tester tracking system issues and inputting the fix. Team management for deployment of new versions. Database MySQL and Firebird.

Analista de QA

• Mar 2018 - Mar 2019

QA tester tracking system issues and working side by side with the development sector helping to correct the problems encountered. Training for new employees, periodic training for customers on new versions.

Helpdesk

• Dec 2015 - Mar 2018

Remote customer support. Implantation, correction and support of retail systems. Database MySQL and Firebird. Experience with tax modules. Configuration and deployment of systems, helpdesk support, KPI/SLA management. Team leadership focused on mass problem solving. Working under pressure for quickly resolution.

Analista de Suporte

• Aug 2014 - Nov 2015

Remote customer support. System Analyst at the second largest energy distributor in Brazil. Preventive and reparative maintenance of all computers and laptops in the units. Field support, responsible for more than 30 units in the São Paulo region. System configuration and deployment, helpdesk support, KPI/SLA management. Thin client configuration and deployment. Remote customer support. System Analyst at the second largest energy distributor in Brazil. Preventive and reparative maintenance of all computers and laptops in the units. Field support, responsible for more than 30 units in the São Paulo region. System configuration and deployment, helpdesk support, KPI/SLA management. Thin client configuration and deployment.

Helpdesk

• Feb 2014 - Aug 2014

Support for councilors and advisors' laptops. Implementation of a sound and video system for conventions, audiences and meetings with the mayor and governors. Support for councilors and advisors' laptops. Implementation of a sound and video system for conventions, audiences and meetings with the mayor and governors.

Atendimento ao cliente

• Dec 2013 - Dec 2013

Customer service, acting as cashier. Helping the Christmas task force company. Customer service, acting as cashier. Helping the Christmas task force company.

Suporte técnico

• May 2013 - Sep 2013

Maintenance of electronic equipment for companies in the city. Technical support for users. Implementation of security systems. Network infrastructure. Remote service. Maintenance of electronic equipment for companies in the city. Technical support for users. Implementation of security systems. Network infrastructure. Remote service.

Assistente administrativa

• Oct 2012 - Apr 2013

Acting as an internal client in a federal public bank. Responsible for assisting bank technicians to carry out their tasks, such as elaboration of processes, elaboration of auction services, creation of federal projects to aid the population and other activities of the unit's responsibility. Acting as an internal client in a federal public bank. Responsible for assisting bank technicians to carry out their tasks, such as elaboration of processes, elaboration of auction services, creation of federal projects to aid the population and other activities of the unit's responsibility.

Cobranças

• Oct 2011 - Sep 2012

Tecnico Bancário Administrativo

• Sep 2009 - Aug 2011