Head Bartender

• Jan 2023 - Present

o Developed a cocktail list that aligned with the target market and enhanced the overall customer experience. o Provided exceptional customer service to a high volume of customers. o Developed and managed the shift programme for the bar staff. o Conducted regular performance evaluations of bar staff, providing constructive feedback. o Placed orders for bar supplies and maintained accurate inventory records. o Ordered bar equipment (i.e. glasses). o Maintained relationships with spirits companies. o Oversaw the management of the cash register. o Stayed updated with industry trends, market demands, and customer preferences. Show less

Head Bartender

• Oct 2022 - Apr 2023

o Prepared classic and complex drinks from a list of 12 signature cocktails. o Prepared basic and advanced drink garnishing and ingredients. o Processed bar transactions and drink payments. o Serviced local and international customers/tourists. o Monitored bar inventory levels and reported shortages. o Delivered personal attention to customers to ensure a high level of satisfaction. o Prepared classic and complex drinks from a list of 12 signature cocktails. o Prepared basic and advanced drink garnishing and ingredients. o Processed bar transactions and drink payments. o Serviced local and international customers/tourists. o Monitored bar inventory levels and reported shortages. o Delivered personal attention to customers to ensure a high level of satisfaction.

Bartender

• May 2022 - Oct 2022

o Prepared special drinks and cocktails. Provided high-end service to ensure an excellent customer experience to demanding and VIP guests o Estimated consumption, forecasted requirements, and maintained inventory. o Monitored bar inventory, c controlled bar budget and waste. o Trained bar and service staff. o Prepared special drinks and cocktails. Provided high-end service to ensure an excellent customer experience to demanding and VIP guests o Estimated consumption, forecasted requirements, and maintained inventory. o Monitored bar inventory, c controlled bar budget and waste. o Trained bar and service staff.

Head Bartender

• Jun 2021 - Apr 2022

o Prepared classic and complex drinks from a list of 12 signature cocktails. o Prepared basic and advanced drink garnishing and ingredients. o Processed bar transactions and drink payments. o Serviced local and international customers/tourists. o Monitored bar inventory levels and reported shortages. o Delivered personal attention to customers to ensure a high level of satisfaction. o Prepared classic and complex drinks from a list of 12 signature cocktails. o Prepared basic and advanced drink garnishing and ingredients. o Processed bar transactions and drink payments. o Serviced local and international customers/tourists. o Monitored bar inventory levels and reported shortages. o Delivered personal attention to customers to ensure a high level of satisfaction.

Head Bartender

• Feb 2017 - Jun 2021

o Handled an increased volume of customer orders. o Created new cocktail lists and signature drinks and recipes. o Responded with attentiveness to the needs of customers. o Monitored and ensured smooth operations and performed managerial duties. o Opened and closed the bar according to the procedures of the establishment. o Handled an increased volume of customer orders. o Created new cocktail lists and signature drinks and recipes. o Responded with attentiveness to the needs of customers. o Monitored and ensured smooth operations and performed managerial duties. o Opened and closed the bar according to the procedures of the establishment.

Bartender

• Jul 2015 - Jan 2017

Bartender & Barista

• Jul 2014 - Jul 2015