Experience

Affinity Gaming

• United States
• Hospitality
• 100 - 200 Employee

• Director of Gaming Operations - Lakeside Hotel & Casino

  • 2020 - Present

  Direct and accountable for 60+ dedicated associates for the Slots and Table Games Department consisting of more than 700 class III slot machines. Implement and review performance analytics to achieve projected revenue/profit objectives. Enhanced table games’ operations by introducing new competitive games. Launched the dealer school, game analysis, and hold strategy. Collaborate with marketing personnel to effectively introduce new promotions quarterly. Direct and accountable for 60+ dedicated associates for the Slots and Table Games Department consisting of more than 700 class III slot machines. Implement and review performance analytics to achieve projected revenue/profit objectives. Enhanced table games’ operations by introducing new competitive games. Launched the dealer school, game analysis, and hold strategy. Collaborate with marketing personnel to effectively introduce new promotions quarterly.



Delaware North

• United States
• Hospitality
• 700 & Above Employee

• Assistant General Manager: Wheeling Island Hotel, Casino, & Racetrack

  • 2014 - 2020

  o Leadership responsibilities for 600 + employees via 6 direct reports for Table Games, Slots, Food & Beverage, Security, Facilities, and Greyhound Racing. Direct day-to-day operations of multi-million-dollar operations. Project management expert who oversaw a highly successful 151-room, $3 million hotel renovation - a 4-month project in 2014. Company representative for the Chamber of Commerce, to optimize brand recognition, exposure, and to enhance business opportunities. o Significant financial responsibilities including budget development, expense management and capital expenditure planning. EBIDTA increased since 2014 by 28%. o In 2018, the Gaming Board of WV passed a law to legalize Sports Book betting. In less than 90 days, as Project Manager, opened the first Sports Book in WV with app capabilities. o Oversee and execute all projects on the premises for renovations and improvements including high-limits slots room, hotel lobby, fine-dining restaurant renovation, and parking lot and outdoor lighting renovations (safety and security). Implement LED lighting strategies as a cost-control / energy efficiency program. Introduce poker tournaments, involved with attracting clientele to the facility, and reconfigure the tables pit and introduce new attractive games to be competitive with the market. o Teach Gaming Classes Hospitality Management at Indiana University of Pennsylvania. Initiated successful internship programs with Belmont Technical College and Slippery Rock University. o Led Green Path program the past 5 years, ensuring full compliance with environmental policies and regulations. Program focuses on reducing environmental waste with emphasis on water usage and energy consumption. Show less



Live! Casino & Hotel

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Slot Shift and Operations Manager

  • 2012 - 2014

  o Slot Shift and Operations Manager for the premier gaming and entertainment property in the Mid-Atlantic Region generating $600 million annually – with a 58% marketshare (4,000 VLT and 200 tables games). o Managed guest service and relations, effectively resolved all issues / disputes that arose, ensured the safety and security of team members and guests, oversaw property / facilities management (100,000+ sq. ft.), and support/ liaison for table games operations. Acted as liaison with all departments. Oversaw 24/7 of state-of-the-art poker room with 52 tables. o Managed staffing and scheduling for 85+ slot attendants and supervisors, assisted with the hiring, training, and evaluation staff, and contributed to the management of departmental financial performance. Show less



Rivers Casino Pittsburgh

• United States
• Hospitality
• 500 - 600 Employee

• Count Room Manager

  • 2009 - 2012

  o Set up all drop and count room equipment, installation of the MEI-EASITRAX cash box system for 3,000+ slot machines, 108 table games, and installed G&D banknote processing system. Wrote policies, trained 25+ people, and obtained 3 consecutive years of perfect score with internal and external auditor including Pennsylvania Gaming Auditor. Key license holder. o Set up all drop and count room equipment, installation of the MEI-EASITRAX cash box system for 3,000+ slot machines, 108 table games, and installed G&D banknote processing system. Wrote policies, trained 25+ people, and obtained 3 consecutive years of perfect score with internal and external auditor including Pennsylvania Gaming Auditor. Key license holder.



Casino Dominicus

• Bayahibe, Dominican Republic

• Interim General Manager

  • 2008 - 2008

  o Recruited for short-term position to streamline the expenses and focus on a diversified market to increase revenues to turn around a struggling organization. Redesigned the floor layout and adjusted the slot machine hold percentages. Uncovered card player cons and reorganized the entire surveillance department. Initiated junket programs from Europe utilizing the 3,000 hotel rooms available and the charter airlift. Company closed in December of 2008. o Recruited for short-term position to streamline the expenses and focus on a diversified market to increase revenues to turn around a struggling organization. Redesigned the floor layout and adjusted the slot machine hold percentages. Uncovered card player cons and reorganized the entire surveillance department. Initiated junket programs from Europe utilizing the 3,000 hotel rooms available and the charter airlift. Company closed in December of 2008.



The Aruban Resort and Casino

• Aruba, Dutch Antilles

• Interim Project Director/ General Manager

  • 2008 - 2008

  o Contacted by a new casino developer to lead the project of a new casino of 50,000 SF. Worked with the architects and advised with gaming solutions including the design of the gaming layout, purchasing of equipment. Acted as a liaison with the Aruban Gaming Commission to secure all the gaming licenses. Led the hiring, training and implemented compliance regulations and internal control. Due to global economic condition, the project was placed on hold and never completed. o Contacted by a new casino developer to lead the project of a new casino of 50,000 SF. Worked with the architects and advised with gaming solutions including the design of the gaming layout, purchasing of equipment. Acted as a liaison with the Aruban Gaming Commission to secure all the gaming licenses. Led the hiring, training and implemented compliance regulations and internal control. Due to global economic condition, the project was placed on hold and never completed.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Director Casino Operations

  • 2006 - 2007

  o Ignited the gaming floor with new promotions, 450 slots and 30 table games, re-designed the gaming floor and increased the WPUD by 10%. Expanded the poker pit form 6 tables to 12 tables and organized daily poker tournaments. Achieved a 3% higher score in customer satisfaction over prior year. Facilitated employee relations and performance evaluations. o Ignited the gaming floor with new promotions, 450 slots and 30 table games, re-designed the gaming floor and increased the WPUD by 10%. Expanded the poker pit form 6 tables to 12 tables and organized daily poker tournaments. Achieved a 3% higher score in customer satisfaction over prior year. Facilitated employee relations and performance evaluations.



Isle of Capri Casinos (acquired by Eldorado Resorts, Inc.)

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Acting Director of Casino Operations / Operations Manager

  • 1999 - 2006

  Acting Director of Casino Operations Our Lucaya, Grand Bahamas 2003 - 2006 Successfully opened the first international casino consisted of 450 slots and 33 table games for Isle of Capri on time and on budget. Responsible for the F&B operations, security, facilities and accomplished the hiring and training of 300 Bahamians. Exceeded past two consecutive years EBITDA goals. Operations Manager Bossier City, LA 2002 - 2003 Earlier to this international assignment served as Operations Manager at the Isle of Capri in Bossier City and was responsible for gaming, F&B, Hospitality and an RV park. Participated in the hotel expansion project from 300 to 600 hotel rooms and supervised the RV park facility. Table Games Shift Manager Bossier City, LA 2001 - 2003 Slots Shift Manager Bossier City, LA 1999 - 2001 Show less



El San Juan Hotel & Casino

• San Juan, Puerto Rico

• Casino Administrator

  • 1988 - 1995

  Assistant general responsibilities - re-hired to improve the credit and collection department with emphasis in collection in the Latin America countries after the casino expansion the gaming floor had 500 slots and 35 table games. Assistant general responsibilities - re-hired to improve the credit and collection department with emphasis in collection in the Latin America countries after the casino expansion the gaming floor had 500 slots and 35 table games.