Experience

Chitè

• Italy
• Retail Apparel and Fashion
• 1 - 100 Employee

• Store Manager

  • May 2023 - Present

  Developing and implementing the overall store strategy. Monitoring day-to-day store operations. Identifying process bottlenecks and suggesting solutions in a timely manner. Implementing standards and guidelines of the store. Providing assistance and advice to upper management in decision making. Developing and implementing the overall store strategy. Monitoring day-to-day store operations. Identifying process bottlenecks and suggesting solutions in a timely manner. Implementing standards and guidelines of the store. Providing assistance and advice to upper management in decision making.



Sergio Rossi

• Retail Apparel and Fashion
• 100 - 200 Employee

• Store Supervisor

  • Dec 2021 - May 2023

  Assisting the City Manager in all areas of daily business operations, customer service and merchandising. Coordinating, monitoring and reporting on daily operations. Recruiting, training and supervising employees. Monitoring and maintaining suitable store inventory levels. Maintaining a clean, organized and aesthetically pleasing store front. Resolving customer complaints and concerns in a timely manner. Ensuring that store policies and procedures are followed. Assisting the City Manager in all areas of daily business operations, customer service and merchandising. Coordinating, monitoring and reporting on daily operations. Recruiting, training and supervising employees. Monitoring and maintaining suitable store inventory levels. Maintaining a clean, organized and aesthetically pleasing store front. Resolving customer complaints and concerns in a timely manner. Ensuring that store policies and procedures are followed.



Zimmermann

• Australia
• Retail
• 700 & Above Employee

• Brand Specialist

  • Jun 2020 - Jan 2022

  Promoting and selling products by identifying international customers’ needs. Delivering outstanding customer service while building long-term relationship with customers. Maintaining the store standards according to the guidelines. Embodyingand transmitting with passion the company projects through an effective product knowledge. Creating and implementing a visual merchandising strategy for the store and ensuring the strategy is in line with the store’s brand, products, and target market. Daily, weekly and monthly reports. Show less



DOLCE&GABBANA S.r.l

• Sales Associate

  • May 2019 - May 2020

  Providing and engaging in-store experience through interacting with customers and supporting teammates on the sales floor. Efficiently balancing all operational tasks for a variety of store functions. Processing POS transactions. Achieving productivity goals through multitasking and prioritizing responsibilities. Ensuring cleanliness and visual standards are maintained throughout the day. Daily reports and CRM activities. Providing and engaging in-store experience through interacting with customers and supporting teammates on the sales floor. Efficiently balancing all operational tasks for a variety of store functions. Processing POS transactions. Achieving productivity goals through multitasking and prioritizing responsibilities. Ensuring cleanliness and visual standards are maintained throughout the day. Daily reports and CRM activities.



Hermès

• Retail Apparel and Fashion

• Sales Associate

  • Dec 2018 - Feb 2019

  Providing luxury customer service with an excellent understanding of the roles and responsabilities in keeping with the brand equity and delivering an exclusive and high-quality customer journey. Providing luxury customer service with an excellent understanding of the roles and responsabilities in keeping with the brand equity and delivering an exclusive and high-quality customer journey.



V·GRASS维格娜丝时装股份有限公司

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Sales Associate

  • Jan 2017 - Dec 2018

  Responsible for all sales activities in store. Deliver quality and consistency of service including identifying customers’ needs, developing client relationships, sale, and delivering post-sale services. Responsible for all sales activities in store. Deliver quality and consistency of service including identifying customers’ needs, developing client relationships, sale, and delivering post-sale services.



French Connection

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2014 - Aug 2016

  Supporting the store team and manager to increase revenue streams and profit targets. Approaching customers that may require assistance on the shop floor. Carrying out stock replenishment and ensuring that all areas of the store remain tidy at all times. Daily, weekly and monthly reports. Supporting the store team and manager to increase revenue streams and profit targets. Approaching customers that may require assistance on the shop floor. Carrying out stock replenishment and ensuring that all areas of the store remain tidy at all times. Daily, weekly and monthly reports.