Experience

IAC - The Centre for Adoption
• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee
• Caseworker - Post Approval

  • Nov 2020 - Present

CanO Water®
• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee
• Office Manager

  • Jan 2019 - Nov 2020


MANDEVILLE MEDICINES LIMITED

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Administrative Assistant Accounts Payable

  • Sep 2016 - May 2018

  - Matching invoices to sales orders and updating onto Sage - Creating a payment run weekly for supplier invoices to be able to pay suppliers via cheque or BACs - Weekly credit control to monitor customer accounts - Reconcile customer accounts on a monthly basis - Identify queries in accounts and liaise with the correct department/customer to resolve efficiently - Regular filing of customer orders - Open new accounts and update customer/supplier accounts - Month and Year End Back Up Show less



ASOS.com

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Advisor

  • May 2014 - Mar 2015

  On a day to day basis I provide a high-quality service to customers, keeping in mind to treat customers fairly at all times and building constructive customer relationships with new and existing customers, to generate further income for ASOS. I have to take personal responsibility for resolving customer queries and deciding on the best course of action. - Oracle trained - Managing correspondents while achieving service levels - Handling all aspects of customer online order enquiries and pre sales - Maintain and achieve Quality standards - Experienced in Excel - Social trained (Facebook and Twitter) - Exceptions/Assign trained - PayPal/Bank Chargeback trained Show less



Gatecrasher Group

• United Kingdom
• Musicians
• 1 - 100 Employee

• Promotions Manager

  • Mar 2011 - May 2014

  I worked for this company for three years and had undertaken various roles within the company, from bar staff progressing to bar supervisor and then onto promotions manager. - Promoting the club and the clubs events through social media platforms and the venue website - Advising on the clubs website updates - Organising events and arranging bookings - Working as part of a large fast-paced team in a challenging environment - Managing a team of up to 30 members of staff, organising rotas, dealing with wages and organising when and where they will be working - Inputting customer data - Trained cashier in the handling of all monetary and card transactions - Customer assistance and stock control Show less



Mr & Mrs Smith

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Personal Shopper

  • Oct 2012 - Nov 2013

  - Enhanced communication and customer service skills serving customers - Styling customers from collections within the boutique - Regularly merchandise stock within the boutique, as well as the window - General operation of the day to day running of the boutique - Assisting management with trend forecasting and marketing - Updating social media platforms - Dealing with suppliers and handling orders - Cashing up duties - Enhanced communication and customer service skills serving customers - Styling customers from collections within the boutique - Regularly merchandise stock within the boutique, as well as the window - General operation of the day to day running of the boutique - Assisting management with trend forecasting and marketing - Updating social media platforms - Dealing with suppliers and handling orders - Cashing up duties



Waitrose

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service

  • Nov 2010 - Sep 2012

  I worked part-time as a partner at Waitrose and within this time I learnt the importance of customer service. I was trained as a cashier which meant I was trained in handling of all monetary and card transactions, I also dealt with general enquiries and complaints. Whilst studying at E-Thames Grad School, I decided to return to the company. I was there for just under a year from October 2015-August 2016 and in that year, I was floor trained which included restocking and stock control, reducing of necessary stock, a role within the stores changeover and temperature checks on appliances throughout the store. Show less