IT Infrastructure Chapter Lead

• Jul 2022 - Present

IT Infrastructure Engineer

• Nov 2020 - Jul 2022

Preparation of architecture and standards to build, manage and maintain IT infrastructure systems.Designing complex new and modified IT systems that address IT security, performance, and availability requirements.Analyze system requirements for client organizations, prepare offer that effectively meets the needs of the organization.Processing of IT Infrastructure Audit to provide an in-depth analysis of the IT environment and further give an insight into what needs to be improved within the IT infrastructure.Participate in and provide guidance on infrastructure systems, process improvements, performance, availability etc.Analyze existing operations and make recommendations for the improvement and development of the relevant IT systems.Implement new systems and upgrade/improve upon existing infrastructure.Work collaboratively with vendor support services on diagnosing and troubleshooting issues related to the IT services/environments.Diagnose a wide range of issues, mostly focusing on IT infrastructure Systems, Servers, and Storage platforms.Deployment, configuration, maintenance, troubleshooting of VMware environment.The software and hardware specification, rack & stack, deployment, installation, configuration, troubleshooting, testing.Perform IT Infrastructure qualification activities, learning, knowledge improvement, taking exams, certification.

Outsourcer System Administrator

• Oct 2013 - Dec 2020

Provide 24/7 support for implementation, troubleshooting and maintenance of IT systems; Manage IT system infrastructure and any processes related to these systems; Provide support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems; Provide second-level problem identification, diagnosis and resolution of problems; Provide support for the dispatch system and hardware problems and remain involved in the resolution process; Provide support for the escalation and communication of status to agency management and internal customers. Provide phone and in-person support to users including e-mail, LAN/WAN, directories, standard desktop images and applications. Serve as the point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Ability to effectively and professionally communicate with customers as well as other IT support elements. Providing control of net safety; Setting up and maintaining server based on Windows Server as Domain Controller;

Deputy Head of IT Department

• Jul 2020 - Nov 2020

Managing a team of administrative & technical staff, coaching employees, communicating job expectations and appraising their performance;Define IT infrastructure strategy, architecture and processes;Plan, organize, control and evaluate IT operations;Design, develop, implement and coordinate systems, policies and procedures;Lead, evaluate, advise, train and support of IT related projects, including the design and deployment of new IT systems and services;Management of server software and associated backup routines;Responsible for the recruitment and training of new staff;Writing documentation for ICT procedures;Maintaining documentation of changes regarding users, functions & systems;Develop standards for workstations, printers and other devices routinely;Ensure escalated service requests & SLA’s are handled in a timely manner;Ensure patches are installed and verified on all systems in accordance with the service.

Chief System Administrator

• Nov 2019 - Jun 2020

Designing and implementing infrastructure and application hardening methodologies (Servers, Storage, Network, Data Stores, Endpoints, Users);Ensure patches are installed and verified on all systems in accordance with the service;Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements;Develop standards for workstations, mobile devices, printers and other devices;Installing, configuring and administering all Windows Server 2012 R2: DNS Servers, File Servers, Active Directory & Domain Controllers, Printer Servers, DHCP Server, WDS Server, WSUS Server;Design, create and manage the entire OU Containers/Structure;Design, create and manage the entire Group Policy Structure;Design, create and manage the file server Containers/Structure – All NTFS/Share permissions, all user accounts and nested group permissions;Provide Windows Active Directory Infrastructure Implementation/Migration;Install, Manage, and configure a datacenter with multiple VMware ESXi hosts;Configure VMware View Personal Management to managed virtual machines. Installing and configuring ESXi host servers, vCenter server;MS Exchange 2013/2016 configuration and administering;Extensive experience developing procedures, policies, technical manuals, software guides and instructions, executive briefings and presentations;Installation, configuration and administration of backup server;Installation, configuration and administration of Web Proxy server;Installation, configuration and administration of Email Messaging Gateway;Installation, configuration and administration of VMware Horizon View VDI architect;Configuration and administration of DELL/IBM Blade Center servers;Configuration and administration of DELL/IBM Storages;Configuration and administration of DELL EMC deduplication storage devices;

IT System Administrator

• Apr 2017 - Nov 2019

• Designing and implementing infrastructure and application hardening methodologies (Servers, Storage, Network, Data Stores, Endpoints, Users);• Ensure patches are installed and verified on all systems in accordance with the service;• Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements;• Develop standards for workstations, mobile devices, printers, and other devices routinely;• Manage and supervise IT Team (IT Call center, helpdesks, sysadmins, net admins);• Manage the development and maintenance of documentation including department policies, procedures, disaster recovery plans, technical reports related to IT Operations and etc;• Installing, configuring and administering all Windows Server 2012 R2: DNS Servers, File Servers, Active Directory & Domain Controllers, Printer Servers, DHCP Server, WDS Server, WSUS Server; • Design, create and manage the entire OU Containers/Structure; • Design, create and manage the entire Group Policy Structure; • Design, create and manage the file server Containers/Structure – All NTFS/Share permissions, all user accounts and nested group permissions; • Provide Windows Active Directory Infrastructure Implementation/Migration; • Install, Manage, and configure a datacenter with multiple VMware ESXi hosts; • Configure VMware View Personal Management to managed virtual machines. Installing and configuring ESXi host servers, vCenter server; • MS Exchange 2013 configuration and administering; • Extensive experience developing procedures, policies, technical manuals, software guides and instructions, executive briefings and presentations; • Installation, configuration and administration of Backup server; • Installation, configuration and administration of Web Proxy server; • Installation, configuration and administration of Exchange EDGE Server; • Installation, configuration and administration of VMware Horizon View VDI architect;

IT Technician\​ Database Coordinator

• Apr 2015 - Mar 2017

Provide 24/7 support for implementation, troubleshooting and maintenance of IT systems; Manage IT system infrastructure and any processes related to these systems; Provide support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems; Provide second-level problem identification, diagnosis and resolution of problems; Provide support for the dispatch system and hardware problems and remain involved in the resolution process; Provide support for the escalation and communication of status to agency management and internal customers. Provide phone and in-person support to users including e-mail, LAN/WAN, directories, standard desktop images and applications. Serve as the point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Ability to effectively and professionally communicate with customers as well as other IT support elements. Providing control of net safety;

IT Technician

• Feb 2013 - Apr 2015

Provide 24/7 support for implementation, troubleshooting and maintenance of IT systems; Manage IT system infrastructure and any processes related to these systems; Provide support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems; Provide second-level problem identification, diagnosis and resolution of problems; Provide support for the dispatch system and hardware problems and remain involved in the resolution process; Provide support for the escalation and communication of status to agency management and internal customers. Provide phone and in-person support to users including e-mail, LAN/WAN, directories, standard desktop images and applications. Serve as the point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Ability to effectively and professionally communicate with customers as well as other IT support elements. Providing control of net safety; Setting up and maintaining server based on Windows Server as Domain Controller;

IT Technician

• Apr 2012 - May 2013

Administration of website content of www.medtechnica.ge; Edit and maintain www.medtechnica.ge website using HTML, CSS and PHP languages. Respond to requests for technical assistance in person, via phone, electronically; Office wireless, LAN and equipment (printers, faxes, scanners) installation and maintenance; Administration of website content of www.medtechnica.ge; Edit and maintain www.medtechnica.ge website using HTML, CSS and PHP languages. Respond to requests for technical assistance in person, via phone, electronically; Office wireless, LAN and equipment (printers, faxes, scanners) installation and maintenance;

IT Technician

• Dec 2006 - May 2007

Installation and maintenance of office wireless, LAN, ADSL; Install and maintain operational systems and software at work stations (MS Office, Standard software etc.); Install and maintain office equipment (PC-s, printers, scanners & copiers); Periodic checking of work stations with Anti-Virus software; Installation and maintenance of office wireless, LAN, ADSL; Install and maintain operational systems and software at work stations (MS Office, Standard software etc.); Install and maintain office equipment (PC-s, printers, scanners & copiers); Periodic checking of work stations with Anti-Virus software;

IT Technician

• Oct 2006 - Mar 2007

Install and maintain office equipment (PC-s, printers, etc.); Install and maintain operational systems and software at work stations (MS Office, Standard software’s etc.); Periodic checking of work stations with Anti-Virus software; Electronic interpretation of the project design information (MS Word, Excel, Adobe Photoshop etc.); Administration of website content of Geology Faculty; Edit and maintain Geology Faculty website using HTML, CSS and PHP languages. Install and maintain office equipment (PC-s, printers, etc.); Install and maintain operational systems and software at work stations (MS Office, Standard software’s etc.); Periodic checking of work stations with Anti-Virus software; Electronic interpretation of the project design information (MS Word, Excel, Adobe Photoshop etc.); Administration of website content of Geology Faculty; Edit and maintain Geology Faculty website using HTML, CSS and PHP languages.