FOOD AND BEVERAGE MANAGER

• Sep 2021 - Present

General Manager

• Jun 2017 - Feb 2020

• Achievement of implementation in training initiatives for all personnel levels. • Tracked trends and suggested enhancements to refine the company's product. • Increased operational efficiency by leading staff development and business planning. • Line manager with continuous improvement of Hotel procedures and Standards. • Managed all purchasing, sales, marketing, and customer account operations to ensure efficiency and performance. • Achievement of implementation in training initiatives for all personnel levels. • Tracked trends and suggested enhancements to refine the company's product. • Increased operational efficiency by leading staff development and business planning. • Line manager with continuous improvement of Hotel procedures and Standards. • Managed all purchasing, sales, marketing, and customer account operations to ensure efficiency and performance.

Eko Signature Hotel Manager *****

• May 2014 - Jan 2017

• Managed day-to-day operations, budgets and develop a strategic action plan. • Optimize KPIs to measure outlets performance • Developed Health & Safety, Fire Safety, and Eco-Friendly Waste Policies. • Reduced operating costs by 19% through successful contract re-negations. • Assisted preparation and coordination of company A/P, Expense, Credit recovery with account department. • Managed day-to-day operations, budgets and develop a strategic action plan. • Optimize KPIs to measure outlets performance • Developed Health & Safety, Fire Safety, and Eco-Friendly Waste Policies. • Reduced operating costs by 19% through successful contract re-negations. • Assisted preparation and coordination of company A/P, Expense, Credit recovery with account department.

Food and Beverage Manager

• Apr 2014 - Aug 2015

• Spearhead wide spectrum of food and beverage functions, including restaurants, bars, and room service to promote long-term business growth. • Boosted 10% income and sales 25,000% and decreased operational cost by 20%. • Conducted inspections of the F&B department to meet Health and Safety regulations. • Optimize KPIs to measure outlets' performance. • Boosted lunch revenue of 5% relaunching with offices and take-a-way. • Spearhead wide spectrum of food and beverage functions, including restaurants, bars, and room service to promote long-term business growth. • Boosted 10% income and sales 25,000% and decreased operational cost by 20%. • Conducted inspections of the F&B department to meet Health and Safety regulations. • Optimize KPIs to measure outlets' performance. • Boosted lunch revenue of 5% relaunching with offices and take-a-way.

Food and Beverage Manager

• Sep 2012 - Dec 2013

• Attained client loyalty and renovated hotel reliability through the delivery of outstanding guest service. • Provided Guests with an exceptional service which increased revenue by 10% and increasing guest’s loyalty. • Implemented Better Aboyer communication to optimize timing service. • Developed Health & Safety, Fire Safety, and Eco-Friendly Waste Policies leading hotels to be proficient in eco-sustainability. • Managed F&B operations to maximize profitability by 10%. • Attained client loyalty and renovated hotel reliability through the delivery of outstanding guest service. • Provided Guests with an exceptional service which increased revenue by 10% and increasing guest’s loyalty. • Implemented Better Aboyer communication to optimize timing service. • Developed Health & Safety, Fire Safety, and Eco-Friendly Waste Policies leading hotels to be proficient in eco-sustainability. • Managed F&B operations to maximize profitability by 10%.

Director Of Food And Beverage

• Jul 2011 - Jul 2012

• Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction. • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies. • Maintained high standards of food quality by reviewing shipments, overseeing the preparation, and monitoring food safety. • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction. • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies. • Maintained high standards of food quality by reviewing shipments, overseeing the preparation, and monitoring food safety.

Director Of Food And Beverage

• Mar 2007 - Sep 2010

• Health & Safety procedures in compliance with the HR department. • Orchestrated positive customer experiences at all stages by overseeing every area of food and beverage operations and increasing media feedback. • Health & Safety procedures in compliance with the HR department. • Orchestrated positive customer experiences at all stages by overseeing every area of food and beverage operations and increasing media feedback.

Banquet Manager

• Apr 2000 - Jul 2010

• Provided exceptional service to guests by immediately addressing guests' needs and requests. • Oversaw timeliness and quality of food delivery at high-volume events. Followed safety procedures and incorporated safety equipment to reduce injury and loss. • Oversaw day-to-day operations of Hotel and Banquet Events to maximize quality service • Provided exceptional service to guests by immediately addressing guests' needs and requests. • Oversaw timeliness and quality of food delivery at high-volume events. Followed safety procedures and incorporated safety equipment to reduce injury and loss. • Oversaw day-to-day operations of Hotel and Banquet Events to maximize quality service