Experience

Venngage

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Support Representative

  • Mar 2015 - Present



oDesk

• Technology, Information and Internet
• 700 & Above Employee

• Data Analyst

  • Sep 2013 - Jan 2015

  Analyzes Twitter streams into actionable signals, identifying relevant information inreal-time for clients in Finance, News and the Public Sector. Analyzes Twitter streams into actionable signals, identifying relevant information inreal-time for clients in Finance, News and the Public Sector.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Jun 2013 - Nov 2013

  Troubleshooting for Windows and Ms OfficeCustomer Handling/Phone Support Troubleshooting for Windows and Ms OfficeCustomer Handling/Phone Support



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Workforce Management Analyst

  • Jan 2012 - Feb 2013

  Handled AT&T Lobs by generating end of day reports.Real Time Calls and Queue MonitoringData Analysis Handled AT&T Lobs by generating end of day reports.Real Time Calls and Queue MonitoringData Analysis



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Communications Analyst

  • 2011 - 2013

  Monitored and Audited Agents on their Communication Skills. Focused on Grammar andPronunciation, Verbiage and ScriptingConducted Language and Grammar Training to ensure that Agents are equipped ininteracting with customers Monitored and Audited Agents on their Communication Skills. Focused on Grammar andPronunciation, Verbiage and ScriptingConducted Language and Grammar Training to ensure that Agents are equipped ininteracting with customers



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • 2008 - 2010

  Provided Technical Support for Security Software for PCsCatered to billing and other customer related concerns Provided Technical Support for Security Software for PCsCatered to billing and other customer related concerns