General Manager

• Jan 2022 - Present

General Manager, NH Hotels Group part of Minor Hotels. In charge of NH Collection Vittorio Veneto in Rome, owned property with a total number of 279 rooms, 1 Restaurant, 1 Bar, 9 Meeting Rooms (450 pax), Top Meeting & Events Hotel. General Manager, NH Hotels Group part of Minor Hotels. In charge of NH Collection Vittorio Veneto in Rome, owned property with a total number of 279 rooms, 1 Restaurant, 1 Bar, 9 Meeting Rooms (450 pax), Top Meeting & Events Hotel.

Cluster General Manager

• Jan 2015 - Dec 2021

Area General Manager Florence, NH Hotels Group spa In charge for NH Hotel Firenze and NH Anglo American (2 hotels), with a total number of 270 rooms, 2 Restaurants, 2 Bar, 1 Roof bar, 12 Meeting Rooms, 1 Swimming Pool Area General Manager Florence, NH Hotels Group spa In charge for NH Hotel Firenze and NH Anglo American (2 hotels), with a total number of 270 rooms, 2 Restaurants, 2 Bar, 1 Roof bar, 12 Meeting Rooms, 1 Swimming Pool

Director of Revenue Management Southern Europe

• Jun 2013 - Dec 2014

Within the framework of the group revenue policy and the country processes, in charge of coordinating and implementing multi-brand revenue methods, processes, tools with a dedicated human resources in Italy, Greece and Spain (4 direct report) in order to maximize the turnover in the economy, midscale and upscale brands, Subsidiaries, Managed and Franchised partners (Ibis, Mercure, Mgallery, Pullman, Novotel). Key Responsibilities as Country Revenue Manager : Distribution Management, defining the specific distribution challenge of every partner. Deploying a proper distribution strategy through tactical opening decisions. Daily relation with OTAs Market Managers and Area Managers (On line Travel Agent). Analysis of limitations and synergies of every marketplace with Pre and Post-evaluating of impact.  In coordination with the country management, define the strategy, business mix, pricing, brand positioning and web distribution share. Ensure that the revenue management strategy is deployed in the hotels and partners Ensure that all the key position in the country revenue management are filled. Direct responsibility on the regional and market place roles and functional responsibility for hotel revenue managers In charge of a proper reporting of the performances at the country level and suggest the appropriate sales and distribution actions according to business risks and opportunities detected for the future periods  Coordinate with Sales & Distribution and Loyalty Manager at country level the Topline Meeting, underlining the trends and the forecast for the coming months, putting in place the right strategy to compensate the client mixing and partner needs. Through the organization of regular meetings with the Regional Revenue Managers, ensure that the revenue of each hotel is optimized thanks to a consistent approach on pricing, reservation, distribution strategy development, at market place level. Show less

Country Revenue Manager Italy & Greece

• Jun 2012 - Jun 2013

General Manager M-Gallery By Sofitel Firenze

• Jan 2010 - Dec 2012

The hotel was built in an ancient building of the 14th century, with 83 rooms and 27 employees 6 Head of Department.  To be directly responsible for the sales and revenue management strategy and implementation of the hotel  Survey, review and analyze competition, market trends, customer needs  Manage the Head of each operations department of the hotel in order to maximize profitability and to ensure superior guest service and product quality  Develop, recommend, implement and manage the hotel’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and corporate management expectations  Ensure optimal compliance with corporate focus audit  Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary  Ensure guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance  Participate in community and professional organizations to maintain high visibility and promote a positive image  Be an inspiration to all the staff to achieve luxury levels of performance  Convey the brand spirit to guests by playing a "hands-on" role in the hotel, embodying sociability and proximity, through strong presence in the field.  Ensure that team organization remains flexible and ready to meet customer needs.  Mobilize and challenge all Heads of Department to ensure that all employees embody brand expertise and the behavioural code in front of guests, our distinctive quality standard.  In collaboration with all departments, ensure that the hotel delivers the brand's customer promise, ensuring that the brand's “Essentials” are duly applied in the hotel. Prepare and implement quality internally audits.  Analyze results using indicators defined at Brand level and identify the hotel's specific aims Show less

General Manager Mercure Piazza Bologna Roma

• Jan 2008 - Dec 2009

With its 113 rooms and 18 employees, 3 Head of Department the core business of the hotel is the corporate segmentation. Key Responsibilities as Mercure General Manager :  Initiate and maintain close relationships with guests throughout their stay in order to foster loyalty. Often present in the lobby and at reception in order to meet guests on a daily basis  Ensure that guests receive a warm and personal welcome, knowing the behavior patterns of regular guests and issuing instructions to the different teams within the department. Handle guest complaints if they have not been dealt with by team members  Help to prepare and implement the department's training plan, carry out annual performance appraisals for employees, set targets and provide support for career development. Organize and lead information and discussion meetings for the team  Create a good working atmosphere, supervise and coordinate the departments: ensure they are well organized and run smoothly.  Respect and ensure respect of labour regulations  Draw up the annual budget for the department and follow up implementation. Implement the rooms pricing policy in an effort to optimize REVPAR    Negotiate contracts with sub-contractors and monitors the services provided by referenced suppliers  Establish and recommend to HOD major economic objectives and policies for the hotel. Support DOP(Head of chain in Italy) by direct preparation of monthly and annual reports to summarize and forecast the hotel’s revenues, expenses and earnings based on past, present and expected operations.  In charge of the P&L, ensure compliance with corporate accounting policies and procedures, legal requirements and contractual obligations, utilizing internal controls, in Monitor hotel expenses to stay within budget guidelines, as well as ensure the collection of payments, gather and report credit information to the Risk Manager Show less

Assistant to General Manager

• Jan 2007 - Dec 2007

Assistant to General Manager, Mercure Hotels Rome, Italy (Accor Hotels) Key responsibilities :  Set up the hotel's pricing policy in conjunction with the General Manager, Train the team to use and apply sales pitches. Set the daily occupancy and average room rate targets for the team. Ensure the brand and/or Group's loyalty program is promoted to guests  Develop employees' motivation and team spirit by creating a good working atmosphere, taking part in validates recruitments, organizing the welcome and integration of new employees  Prepare and check work schedules in line with activity forecasts. Carry out annual performance appraisals for team members and sets targets  Draw up the training plan for the employees and follow up implementation. Help employees improve their skills and provides support for career development .Apply labor legislation  Draw up the annual budget for the department, analyze results and implement any corrective actions required  Steer and promote all the F&B points of sale, organize and supervise the preparation of points of sale according to activity forecasts and product information  Ensure that sales materials are of good quality and ensures that pricing is in line with strategy, organize purchases.  Responsible for keeping equipment and furniture in good condition, for keeping machinery and appliances in reliable working order, and for following up technical maintenance.  Know how all the hotel's departments operate and is able to replace another Head of Department in case of absence. May occasionally be asked to replace the General Manager Show less

Front Office Manager

• Jan 2005 - Dec 2006

Front Office Manager at Mercure Hotel Delta Colosseo, Rome, Italy (Accor Hotels) In the very heart of the historical centre for Rome few steps from the Colosseo, the hotel has an yearly occupancy rate of 90%, I was in charge of the Front Office (9 employees) Porter/Maintenance and Housekeeping. Key responsibilities :  Maintain close relationships with guests throughout their stay in order to foster loyalty. Anticipate guests' needs and takes them into consideration.  Handle guest complaints if they have not been dealt with by team members and provide a rapid solution  Convey the hotel's image  Ensure that the hotel's pricing policy is correctly applied (price value, start and end of price validity), keep the database up-to-date, ensure that guest documentation and information is available and up-to-date. Draw up the rules and processes governing overbooking and the removal of guests from rooms  Ensure that internal audit procedures are duly applied and that invoicing and cash operations procedures are respected Show less

Broker

• Sep 2000 - Nov 2002

Broker for the Italian Stock market (MIB) and Bond Emerging Markets for Banca Promos s.p.a. Worker as a business unit, I have learned techniques of exchange and trade, acquiring a greater openness to the international market and trade. Main activities where administration and management of private portfolio, throughout accurate market analysis of trends to forecast future market fluctuations. I also joined the English branch of Promos in Abingdon near Oxford, with Mr. Mark Walter, exclusively for institutional clients, in the same period, the collaboration was extended through an internship with the headquarters of the "BNP PARIBAS" in London. Show less