Customer Happiness Expert

• Jan 2018 - Present

· Assist customer inquiries and concerns via chat and email. · Handle social media accounts content moderation like Facebook, Messenger, Twitter and Instagram. · Troubleshooting assistance on network related issues. · Pitching company services that customers may avail and offering add-ons for existing plans. · Handles billing and payment disputes · Processes service termination request and applies retention procedure. · Assist customer inquiries and concerns via chat and email. · Handle social media accounts content moderation like Facebook, Messenger, Twitter and Instagram. · Troubleshooting assistance on network related issues. · Pitching company services that customers may avail and offering add-ons for existing plans. · Handles billing and payment disputes · Processes service termination request and applies retention procedure.

Customer Experience Senior Associate / Escalation Agent

• Sep 2016 - Dec 2017

· Answer all inquiries about the company and services offered through calls and emails. · Address all partners and customer needs. · Record proper documentation for each case reported and facilitate assistance from proper departments. · Review and verify financial records for verification concerns. · Handled Escalations and reports of accidents and possible legal complaint with government agencies. · Answer all inquiries about the company and services offered through calls and emails. · Address all partners and customer needs. · Record proper documentation for each case reported and facilitate assistance from proper departments. · Review and verify financial records for verification concerns. · Handled Escalations and reports of accidents and possible legal complaint with government agencies.

Customer Service Representative

• Apr 2016 - Sep 2016

Answer all inquiries about the company and services through email. · Address applicant needs and process all driver application and training. · Compile, sort and verify the accuracy and authenticity of documents before it is approved in the system. · Check documents against city regulations and make sure that everything is compliant with the different state regulations laid out. Answer all inquiries about the company and services through email. · Address applicant needs and process all driver application and training. · Compile, sort and verify the accuracy and authenticity of documents before it is approved in the system. · Check documents against city regulations and make sure that everything is compliant with the different state regulations laid out.

Data Analyst

• Jan 2014 - Apr 2016

AMI Mass Roll Out / Billing · Compile, sort and verify the accuracy of data before it is entered in the system. · Compare data with source documents, or re-enter data in verification format to detect errors. · Maintain logs of activities and completed work. · Opened, sorted, and distributed incoming emails from clients. · Assist customers by providing information and resolving their concerns regarding their bills. · Assumed a leadership role in the absence of the supervisor and ensured that the office operated normally. Show less

Cashier

• Jul 2013 - Jan 2014

• Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Calculate total payments received during a time period, and reconcile this with total sales. • Compute and record totals of transactions. • Compile and maintain non-monetary reports and records. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Calculate total payments received during a time period, and reconcile this with total sales. • Compute and record totals of transactions. • Compile and maintain non-monetary reports and records. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Service Crew

• Dec 2012 - Jun 2013

Jollibee Two Shopping Center Grill / Pantry / Back-up Jollibee Two Shopping Center Grill / Pantry / Back-up

Service Crew

• May 2012 - Nov 2012

Jollibee Masangkay Grill Jollibee Masangkay Grill

Service Crew

• Oct 2011 - Apr 2012

Jollibee Isetann Espiritu Group Pantry / Back-up Jollibee Isetann Espiritu Group Pantry / Back-up

Service Crew

• Jan 2010 - Jul 2010

Jollibee Tayuman Grill Jollibee Tayuman Grill

Service Crew

• Jun 2009 - Nov 2009

Jollibee Rizal Park Grill Jollibee Rizal Park Grill

Service Crew

• Nov 2008 - Apr 2009

Jollibee Blue Wave Grill Jollibee Blue Wave Grill

Production Operator

• Jan 2008 - Mar 2008

Presser

• Nov 2007 - Dec 2007

Sewer/Helper

• Jun 2006 - Dec 2006

Quality Control

• Apr 2006 - Jun 2006

Machine Operator

• Jun 2003 - Sep 2003