Experience

Metro Inclusive Health

• United States
• Medical Practices
• 100 - 200 Employee

• Health Education Program Manager

  • Apr 2022 - Present

  • Supervise 2 Program Leads, with teams of 6+ employees each, across two sites.• Manage spend down of 6 federally funded, state-awarded grants for a total budget of 1+ million dollars contractually. • Strategize, plan, and execute grant requirements along with Director. • Responsible for interviewing, hiring, and training new program staff. • Provide mid-level managerial support for entire care coordination department and staff of 40+ employees.• Collaborate with department heads to assess and balance staff workloads, reduce redundancies, and execute organizational goals.• Conduct employee evaluations and appraisals, as well as deliver any disciplinary action plans of staff and clients.• Leadership development• Participate in weekly meetings with physician staff to ensure the continuity of care amongst patients.

• Lead Health Educator

  • Nov 2020 - Apr 2022

  • Supervise 8 direct reports across two teams in Tampa and St. Pete in day-to-day program management ensuring each team member executes proper decision making and has the tools needed to be successful. • Assign caseload of 50 to each team member for a total of 800 clients by implementing caseload balancing, approving time, addressing and documenting client escalations, and providing quality team management.• Approve timesheets, PTO requests, and manage day-to-day shift and appointment coverage. • Deescalate an average of 8 issues per week submitted by providers or flagged in CRM system by actively listening, ensuring the client is heard, addressing the issues with facts and policy, and moving to solution and resolution. • Lead financials for the team by billing 125 units per team member a week to the grant ($12-18 per unit) totaling $1,500+ a week, plus a personal caseload of 75 units, and approving monetary requests for 8 groups monthly. • Complete two to four chart reviews in compliance with grant standards, maintaining the quality of charts by ensuring contact with the client has been made and all medical referrals and labs have been addressed. • Generate four reports a week focusing on daily and weekly productivity, daily time management, weekly program, and weekly caseload balancing. • Influential leader implementing innovative and logical reasoning on the ground with the team, making the best decision on behalf of multiple stakeholders all while managing an individual caseload of 14. • Provide medical assessments to support referral to other services within the company and subsequently following-up to ensure that the identified behavioral health services were provided within a 30-day timeframe. • Maintain HIV care continuum, reaching 80% retention and 90% viral suppression (undetectable viral load). • Maintain a visual spreadsheet that prioritizes all compliance scheduling everything through one calendar that allows maximum time management.

• Medical Case Manager

  • Feb 2017 - Oct 2020

  • Coordinate medical care for 80+ clients living with HIV and other comorbidities including Hepatitis C, chronic renal failure, cancer, and other comorbidities.• Collaborate with medical staff and mental health providers to deliver continuity of care for clients. • Create individualized Service Plans for each client and re-evaluate every 6 months for progress and projected barriers. • Lead new employee training on Motivational Interviewing, Medical Needs Assessment and Service Plan development. • Responsible for conducting companywide training on Behavior Support and Management and Client De-escalation. • Cross-trained in medical center EMR (eClinicalWorks), phlebotomy, and PrEP (Pre-exposure prophylaxis) navigation.• Member of the Performance Quality Improvement Committee in compliance with COA standards. • Extensive knowledge of state Ryan White and AIDS Drug Assistance Program (ADAP).



WebMD Health ServicesInd

• Health Educator

  • Sep 2012 - Oct 2016

  • Acted as Health Coach, providing tailored health information to facilitate clients’ goals. • Improved health of clients on 12 modifiable risk factors including nutrition, physical activity, weight management, stress management, and tobacco cessation. • Provided chronic disease management for diabetes, hypertension and hyperlipidemia. • Trained in Motivational Interviewing to elicit behavior change in a multifarious group of clients. • Nationally ranked top 20% for quality of work, customer satisfaction, and client rapport. • Chosen for a selective focus group with the goal of improving, renovating, and streamlining employee training. • Gained Certified Health Coach and Physical Activity in Public Health Specialist certifications.



MDwise Hoosier Alliance

• Care Coordinator

  • May 2008 - Sep 2012

  • Screened, triaged, and assigned acuity of caseloads for the Perinatal Case Management Team. • Provided health education and chronic disease management for low-acuity asthma patients. • Collaborated with management to develop new work processes and improve existing processes. • Reduced member cost and increased Healthcare Effectiveness Data and Information Set (HEDIS) scores by creating assessments to analyze and adjust Emergency Room utilization. • Recovered $3 million dollars of state monies through implementation and execution of HEDIS project and thorough review of medical claims and related data accuracy. • Obtained extensive knowledge of the State Medicaid Program and healthcare field.



Cardinal Fitness

• Health, Wellness & Fitness
• 1 - 100 Employee

• Sales Associate

  • Dec 2008 - Aug 2009

  • Coordinated front desk operations and customer service. • Educated clients on the proper use and function of various exercise machines. • Helped clients develop an exercise plan designed around their fitness goals. • Assisted location in becoming #1 in regional sales and marketing. • Built strong client relations and retained membership. • Coordinated front desk operations and customer service. • Educated clients on the proper use and function of various exercise machines. • Helped clients develop an exercise plan designed around their fitness goals. • Assisted location in becoming #1 in regional sales and marketing. • Built strong client relations and retained membership.