Experience

Astute Payroll by Deel

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Delivery / Resource Manager

  • Sep 2019 - Present

  - Coordinate the delivery of day-to-day tasks and various software development initiatives - Liaise with various stakeholders in managing software bug fixes and communicating timelines / changes as required- Responsible for resourcing and prioritizing work, as well as rescheduling and escalating as necessary to adapt to the changing business needs- Estimate workload and manage fortnightly sprints to ensure that sprint goal is met for each cycle- Administer and continuously support project management tools (Jira and Confluence) used within the business- Develop and implement bug and delivery workflows using Atlassian’s project management tools

• Project Administrator

  • Apr 2018 - Aug 2019

  - Liaise with the Software Development Director to assist in the daily functions of the business- Provide regular and timely responses relating to progress, issues, or status for information on various projects- Coordinate office activities and team events, including monthly meetings, team lunches, training sessions, project meetings and so on



Design Industries - Atlassian Partners

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Mar 2017 - Nov 2018

  - Responsible for implementing JIRA and Confluence solutions in various organisations, including Swinburne University, Monash College, Inlogik and so on, - Conduct scoping sessions to understand organisations’ project management and service desk workflows - Gather requirements and identify client needs to provide appropriate business solutions - Produce documentations and reports for proposed solutions and configure Atlassian software to implement the agreed solution - Liaise with clients and other stakeholders to plan and manage projects from end to end - Conduct training sessions for clients to use and administer Atlassian suite - Provide support post-implementation to assist organisations and teams with adoption of processes - Responsible for internal change management and identifying potential opportunities and risks for proposed changes



Monash Postgraduate Association

• MPA Events Coordinator

  • Aug 2016 - Mar 2017

  Promoted into the role from a receptionist within 3 months of employment.- Responsible for organising academic and social events for postgraduate students across all Monash University Campuses- Coordinated students and volunteers for campus events- Demonstrated high levels of organisational skills and attention-to-detail through the ability to successfully run many large-scale events

• Receptionist

  • May 2016 - Aug 2016

  - Performed reception tasks and other office admin duties- Assisted in organizing and running events (eg. Orientation, meetings, club activities and other social events)- Interacted with students and assist with their needs



Yum! Brands

• United States
• Restaurants
• 700 & Above Employee

• Shift Supervisor

  • May 2012 - Sep 2015

  My key role was to manage shifts to ensure great customer care, speed of service, accuracy and hospitality. Additionally, I also took on the following responsibilities: - Training new team members and helping them to settle in the new working environment - Performing stock control procedures and cash handling - Organizing and maintaining work areas As a team, we were able to climb ranks, according to the balanced score card, from the second last to the seventh place out of over 270 stores in just 3 years.



Climateworks Centre

• Australia
• Research Services
• 1 - 100 Employee

• Research Intern

  • Nov 2012 - Feb 2013

  I was involved in a project which aimed to measure Australia's progress towards a low carbon economy. My initial role was to performed comprehensive literature reviews on the power sector across Australia, with a focus on recent emission reduction activities. As I able to grasp the task at hand quickly, I was given additional responsibilities halfway through the internship and was requested to be involved in the industrial sector as well. At the completion of the internship, I provided a summary of indicators across both sectors, which was then used to produce an index of abatement activity. The tasks I carried out required strong analytical and critical thinking skills and my contribution helped the team to advance their research in those sectors.



Bakers Delight

• Australia
• Retail
• 700 & Above Employee

• Senior Sales Team Leader

  • Apr 2011 - Sep 2012

  Started out as a team member but was quickly promoted to Senior Sales Team Leader (in 2 months) due to my strong sales performance and work efficiency. My main responsibilities included: - Customer service - Cash handling (Including floats, end of day count, banking etc.) - Merchandising and upselling to maximize profit - Working with other team members to ensure that all tasks are completed My greatest achievement was leading the team to attain one of the highest promotional sales to total sales ratio, and thereby placing our store 2nd place amongst all the company stores across Australia during that period.



Coles Group

• Australia
• Retail
• 700 & Above Employee

• Deli Team Member

  • Jun 2011 - May 2012

  My key roles and responsibilities included: - Providing great customer service, focusing on speed and hospitality - Preparing food in a safe and hygienic manner - Merchandising and stock control - Carrying out cleaning duties Due to my ability to work autonomously and efficiently, I was given the responsibility to run the rotisserie section by my own during shifts. Additionally, I was also tasked to train other team members to work in that area. My key roles and responsibilities included: - Providing great customer service, focusing on speed and hospitality - Preparing food in a safe and hygienic manner - Merchandising and stock control - Carrying out cleaning duties Due to my ability to work autonomously and efficiently, I was given the responsibility to run the rotisserie section by my own during shifts. Additionally, I was also tasked to train other team members to work in that area.