Transaction Monitoring Analyst

• Aug 2022 - Present

Onboarding and Due Diligence Analyst

• Oct 2021 - Aug 2022

Benefits Administrator

• Apr 2021 - Oct 2021

Customer Experience Officer

• Nov 2016 - Apr 2021

> Assist in enforcing AML and KYC policies and procedures throughout the company> Ensuring all branch onboarding RSA forms meet the standard compliance requirements.> Examine accuracy of customer’s data on record vis a vis account opening form> Verify customer’s identity.> Conducting KYC for all PEP’s in South East and North west region of Nigeria.> Ensure timely, efficient reporting/escalation of all alerts from Employees or clients/ activities of concern in line with the inquiry/ case closure procedures to the Chief Compliance Officer with all the relevant data, support documents obtained and including conclusions of the review.> Conduct employee, agent and third-party due diligence relating to financial crime risk - at onboarding and on an ongoing basis > Drive the ARM Compliance culture to all new employees. >Attending to all Branch Walk-in Customers with delight and empathy> Receive and resolve Client’s requests, inquires and complaints in a timely manner> Ensure Clients are updated on recent Pencom practices> Coordinate Knowledge sharing Session for South East and North West Region> Opening Retirement Savings Account for Clients> Processing Pension Benefit for retirees> Pitching and selling Voluntary contribution to all Walk in clients >Processing Nsitf Transfer> Print statement of account and registration Certificate for the client Show less

Verification /Credit Risk Analyst

• Dec 2014 - Nov 2016

• Conduct quarterly customer categorization and periodic risk rating reviews for all clients • Ensure enhanced and ongoing due diligence is carried out for all customers rated as high and medium risk • Preparing and reviewing the credit worthiness of prospective customers • Ensuring customers and not invoiced above their given credit limit • Recovery of bad debt • Processing of customers sales order • Periodic review of customers credit line and worthiness • post of daily sales on the system • Preparation of monthly, quarterly and annual sales report Show less

Head Of Client Services

• Feb 2012 - Oct 2014