Manager, Technology Integration

• Dec 2018 - Present

Meeting and Events Specialist

• Apr 2016 - Present

Designed and executed formal conference galas for 600+ attendees from the venue selection to the on-site management of the event.Introduced a new event management system, designed and trained all staff to use.Participates solely in facility, space, food and beverage and flight arrangements and negotiations for up to 200 attendees at outside like conferences.Arranges audio and visual event services, including budgeting, internet capabilities, research, bidding, logistics and at times simultaneously with up to three different vendors.Directed with a partner, conferences both internationally and domestic. Show less

Project Coordinator

• Jul 2015 - Apr 2016

Immediately responsible for management and coordination of the Society's Annual Scientific Meeting Exhibition, Ancillary Meetings, ePosters and Mobile App. Responsible for acting as a liaison between customers, members and interested parties. Assists with orders, questions, and general directions. Establishes and builds relationships with vendors to the Society to ensure the Society’s strategic vision is met. Collaborates with Board Members and fellow staff to develop and implement changes that are crucial to the Society. Provides administrative support and oversight to various marketing and meeting activities of the Society on a daily basis. Provides support to the Executive Director in the areas of web advertising, editing and content. Indirectly assists with Industry Satellite Symposiums, Registration, Awards and Support. Show less

Technology and Conference Manager

• Jul 2016 - Present

Event Coordinator

• May 2014 - Present

The primary responsibility of this role is to offer a wide-range of student services, academic and administrative support to the No More Victims Inc. program in the different campuses - located in Houston. The coordinator will work with the CEO and board members to ensure student high satisfaction with their experience, support student academic and logistics needs, organizing/managing special events/projects for students and maintaining proper records. Special Events: Work with CEO and board members, plan and execute and collaborate on special events such as No More Victims Inc. Graduation ceremony. Assists with all campuses special events logistics and setup, as needed Show less

Assistant Event Coordinator

• Nov 2013 - Jul 2015

Managing a high quality, customer focused Programming/Meeting room service, providing enhanced support to over 5 spaces at the Central Library.Handle logistics in regards to regular housekeeping and maintenance to all of the spaces to deliver a seamless meeting room experience to all internal and external users.Liaising closely with the catering, IT, engineering and property management teams and provide the service support required. Setting and re-setting of conference and meeting rooms in a timely fashion. Being the first point of contact for all room issues, providing timely response and coordination of remedial work. Advising users on meeting room availability and suitability. Answering telephone calls within the specified response time.Responsible for aid during special events and in the planning process of these events at the Julia Ideson. Assist with special events logistics at the Julia Ideson, photography sessions, and tours. Responsible for demonstrating and communicating technical concepts and procedures to customers. Respond and react to emergency situations appropriately and report back to the person in charge in a timely manner. Monitor and report problems with the condition of building, grounds, furniture, and equipment at location(s). Responsible for safety compliance and emergency preparedness. May assist with programs including those concerning special events. Assist vendors and customers at the Julia Ideson Library. Demonstrate knowledge of Julia Ideson event space. Help Photography vendors and customers on the premises. Support the hour to hour operations in the place of a special event. Information and assistance provided will need to be timely, accurate, thorough and appropriate to the situation. Practice active listening and assist customers with defining their needs and requests. Demonstrate appropriate social skills in interacting with peers, supervisors, and subordinates. Maintain pleasant and helpful manner. Show less

Library Assistant

• Mar 2007 - Jul 2015

Responsible for understanding and using the systems that support library functions. Responsible for trouble-shooting problems with workstations, hardware and software, and reporting issues and problems to the IT Helpdesk. Responsible for correct application of circulation policies and procedures, including financial transactions. Accurately answer directional questions. Have basic understanding of library catalog and databases and can direct customers on their use. Assist customers with library equipment. Shelve library materials.Respond and react to emergency situations appropriately and report back to the person in charge in a timely manner. Responsible for safety compliance and emergency preparedness. Assist with collection maintenance including condition-based weeding. Have active knowledge of HPL service priorities: After-school support; Literacy advancement; Technology access and instruction; and Workforce development. Welcome customers and staff in a friendly, positive and professional manner. Information and assistance provided will need to be timely, accurate, thorough and appropriate to the situation. Routinely treat all persons and situations with respect, courtesy, and sensitivity to cultural diversity while enforcing organizational policies. Consistently demonstrate a willingness to exceed customers’ expectations. Practice active listening and assist customers with defining their needs and requests. Show less

Customer Service Clerk/ Cashier

• Aug 2009 - Jan 2010

Welcome customers by greeting and talking to them, in a positive and friendly manner. Be proficient in taking food and beverage orders. Be able to accurately make recommendations from the menu, by being extensively knowledgeable about all the different procedures and ice creams offered. Translate orders from Spanish to English from customers, and be able to effectively translate to the server. Co-ordinate food and beverage orders with manager. Discuss menus, schedules and customer complaints or requests with supervisor. Show less

Receptionist/ Cashier

• May 2005 - Feb 2007

Answer telephone calls with a smile, being mindful of language barriers as well as heavy accents. Effectively take down food and beverage orders Politely speak to clients and vendors on the phone. Greet clients, determine the reason for their visit, and provide them with basic information as well as take orders and follow them through. Speak with suppliers to order services, materials and equipment. Be able to give logistics information to delivery men. Communicate with all different departments to ensure that orders and clients are successful. Show less