Experience

Virginia Office of the State Inspector General

• United States
• Government Administration
• 1 - 100 Employee

• Business Manager

  • Dec 2022 - Present



Virginia Correctional Enterprises

• United States
• Manufacturing
• 1 - 100 Employee

• Installation Manager

  • Aug 2019 - Present

  • Manage two Install Projects Specialists and five Site Supervisors. • Develop new process for order scheduling which resulting in marked performance improvements.• Work directly with our warehouse and transportation departments to improve on-time deliveries by 60%. • Implemented cost of quality control strategies, resulting in an average of 5% company savings per installation. • Initiated measurable metrics increasing shareholder performance. • Support our Operations Manager over Client Services with daily operational functions. • Assist in various business groups to document organization and improvement. • Responsible for the installation project management of multiple projects simultaneously ranging from $100K to $6 M. Show less

• Senior Supervisor, Installation Projects

  • Dec 2014 - Aug 2019

  • Supervised two Install Projects Specialists.• Coordinated and managed each customer account from receipt, order, and to the installation.• Developed daily schedules for installations, while working closely with our transportation and warehouse staff. • Developed internal VCE participants/departments and install contractor’s survey to assess VCE performance quality in products, manufacturer timeliness, warehouse staging, prompt shipment, no lost pieces, and no items missed on the bill of materials on the order. • Developed and maintain operational procedures to assist in training new employees.• Coordinated the external processes of install contractor’s assignments and performance. • Compiled reports for weekly management meetings related to cost of poor quality and warranty orders, while identifying the root cause of the claim to resolve the discrepancy.• Assisted in determining parts needed for warranty claims and creating estimates for customer services.• Maintained and calculated storage fees on customer orders. Show less

• Program Support Technician, Customer Service

  • Jun 2011 - Dec 2014

  • Assisted in the support in the fulfillment of orders submitted for products and services manufactured or provided by a company with $50M in annual sales.• Monitored inventory records, reports and movements to maintain accuracy; receive, track and ensure correct inventory. Ensure state Procurement Law compliance.• Developed operational procedures to assist in training new employees.• Displayed professional customer service skills in responding to customer inquiries concerning order shipments, status and discrepancies, product features and availability.• Reviewed for accuracy, receipts of inbound products; prioritize receiving inventory to maximize order completion rates. Show less

• Installation Coordinator

  • Feb 2007 - Jun 2011

  • Coordinated and managed each installation project from receipt of purchase order to delivery. • Coordinated the internal processes of order verification, order readiness, invoice tracking, install scheduling, customer service, and punch resolution and customer satisfaction.• Coordinated the external processes of install contractor assignments, performance, and invoicing; served as a customer account manager, served as a contract administrator with contract install vendors.• Interpreted and reviewed CAD drawings as needed. Show less

• Installation Coordinator

  • Feb 2007 - Jun 2011

  Coordinated & managed each customer account from receipt of order to installation & provided client with personal customer service during the process. Coordinated the internal processes of order verification, order readiness, invoice tracking,install scheduling, customer service & punch resolution and customer satisfaction. Coordinated the external processes of install contractors assignments, performance, & invoicing. Served as a customer account manager, maintained customer account sales data, served as a contract administrator, accompanied sales reps to customer locations & VCE production facilities as needed to address concerns of clients or to ensure customer satisfaction. Made pre-install site inspection survey visits. Developed & tracked client survey to measure VCE performance quality in installation, product delivery completeness, lack of damage, & overall satisfaction with finished product. Development internal VCE participants/departments & install contractors survey to assess VCE performance quality in products, manufacturer timeliness , warehouse staging, prompt shipment, no lost pieces, no premature customer invoicing, no items missed on Bill of Materials on order. Show less



Winn Residential

• Leasing Professional/Marketing

  • Jun 2006 - Feb 2007

  Showcased and provided details regarding apartment home features and amenities to potential residents in a courteous and professional manner; assisted new residents with signing lease documents, endorsed apartment community by drafting and posting highlights onto the company's website; received and processed lease deposits, rental payments and other monies as needed; planned and promoted community events; prepared and submitted weekly reports reflecting available rental properties; dispatched maintenance staff as needed, prioritizing service calls based on severity, processed and resolved resident complaint and incident reports as needed both internally within the apartment company, and with external parties, such as law enforcement, as needed. Show less



Colonial Honda of Richmond

• Receptionist/Cashier

  • Oct 2005 - Jun 2006

  Responsibilities included greeting and directing repeat and future customers, staff, visitors and others in a timely and professional manner; answering a switchboard telephone system and routing calls efficiently and appropriately; processed invoices for payment; accurate data entry to include assigning stock numbers for new vehicles; received and processed various payments; performed end of day closeout and reconciliation of cash registrar; with the daily and extensive usage of various office equipment, with other duties and coverage assignments as needed. Show less