Ginger Smith
Senior Financial Specialist at Patelco Credit Union- Claim this Profile
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Bio
Lee Branch Hill
Ginger is an exceptional, tenacious, hands on Leader! While she is highly driven, her enthusiasm and dedication to service is infectious to all those around her. Ginger has a "can do" attitude and approaches obstacles both strategically and intelligently. During the two years that I worked with Ginger, there was never a call that she was unable to de-escalate nor a dissatisfied caller that she was unable to retain. Ginger is simply--a jewel!
Cynthia Trow, R.N.
Ginger exemplifies the meaning of customer service. From helping both internal and external customers, Ginger is professional, experienced and ready to handle any question or problem. Her communication skills are excellent and her knowledge base is strong. She has the ability to communicate effectively with any type of escalated call from external customers by making them feel at ease with her exceptional listening skills and problem solving abilities. She is a superb team leader and shows great management skills. She has great attention to detail and documents her work thoroughly. I highly recommend Ginger.
Lee Branch Hill
Ginger is an exceptional, tenacious, hands on Leader! While she is highly driven, her enthusiasm and dedication to service is infectious to all those around her. Ginger has a "can do" attitude and approaches obstacles both strategically and intelligently. During the two years that I worked with Ginger, there was never a call that she was unable to de-escalate nor a dissatisfied caller that she was unable to retain. Ginger is simply--a jewel!
Cynthia Trow, R.N.
Ginger exemplifies the meaning of customer service. From helping both internal and external customers, Ginger is professional, experienced and ready to handle any question or problem. Her communication skills are excellent and her knowledge base is strong. She has the ability to communicate effectively with any type of escalated call from external customers by making them feel at ease with her exceptional listening skills and problem solving abilities. She is a superb team leader and shows great management skills. She has great attention to detail and documents her work thoroughly. I highly recommend Ginger.
Lee Branch Hill
Ginger is an exceptional, tenacious, hands on Leader! While she is highly driven, her enthusiasm and dedication to service is infectious to all those around her. Ginger has a "can do" attitude and approaches obstacles both strategically and intelligently. During the two years that I worked with Ginger, there was never a call that she was unable to de-escalate nor a dissatisfied caller that she was unable to retain. Ginger is simply--a jewel!
Cynthia Trow, R.N.
Ginger exemplifies the meaning of customer service. From helping both internal and external customers, Ginger is professional, experienced and ready to handle any question or problem. Her communication skills are excellent and her knowledge base is strong. She has the ability to communicate effectively with any type of escalated call from external customers by making them feel at ease with her exceptional listening skills and problem solving abilities. She is a superb team leader and shows great management skills. She has great attention to detail and documents her work thoroughly. I highly recommend Ginger.
Lee Branch Hill
Ginger is an exceptional, tenacious, hands on Leader! While she is highly driven, her enthusiasm and dedication to service is infectious to all those around her. Ginger has a "can do" attitude and approaches obstacles both strategically and intelligently. During the two years that I worked with Ginger, there was never a call that she was unable to de-escalate nor a dissatisfied caller that she was unable to retain. Ginger is simply--a jewel!
Cynthia Trow, R.N.
Ginger exemplifies the meaning of customer service. From helping both internal and external customers, Ginger is professional, experienced and ready to handle any question or problem. Her communication skills are excellent and her knowledge base is strong. She has the ability to communicate effectively with any type of escalated call from external customers by making them feel at ease with her exceptional listening skills and problem solving abilities. She is a superb team leader and shows great management skills. She has great attention to detail and documents her work thoroughly. I highly recommend Ginger.
Credentials
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Certified Travel Associate
Los Medanos College -
EMT Basic
Ceres Adult School
Experience
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Patelco Credit Union
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United States
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Banking
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700 & Above Employee
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Senior Financial Specialist
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May 2022 - Present
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Senior Consumer Loans Representative
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Jan 2021 - May 2022
Assisting members with their Financial needs.
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MedicAlert Foundation - United States
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United States
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Non-profit Organizations
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1 - 100 Employee
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Associate Director of Member Services
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Aug 2017 - Mar 2018
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Team Leader
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Aug 2004 - Aug 2017
Overseeing Technical Chat Operations, Managing Order Processing, New hire training, Coaching and Feedback, Customer Service Escalations & Call Handling, Administrative duties, Processing mail inquiries.
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Paul Davis USA
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United States
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Construction
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700 & Above Employee
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Collections Specialist, Administrative Assistant
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Feb 2009 - Aug 2010
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Old Republic Home Protection
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Real Estate
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300 - 400 Employee
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Accounts Payable Supervisor
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Mar 2003 - Aug 2004
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CSAA Insurance Group, a AAA Insurer
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United States
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Insurance
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700 & Above Employee
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Auto Policy Underwriter
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Jan 1999 - Jan 2003
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Education
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Los Medanos College
Certified Travel Associate -
EMT Trained
Ceres Adult School Certificate, Emergency Medical Technology/Technician (EMT Paramedic)