Experience

Dennis Paper & Food Service
• Director Risk Mitigation

  • Sep 2019 - Present

First National Bank - Maine
• United States
• Banking
• 1 - 100 Employee
• Branch Manager

  • Feb 2017 - Sep 2019


The Jackson Laboratory

• United States
• Biotechnology Research
• 1 - 100 Employee

• Senior Manager Quality Systems

  • 2006 - 2016

  Responsible for program development and realizing key performance indicators in Process Quality Control, Document Management, Quality Assurance and Animal Welfare & Compliance Office. • Re­organized and re­defined roles and responsibilities to ensure employees were integrated into the right positions, commensurate with their skills, growth goals and the needs of the institution. Resulted in happier employees and greater efficiencies for work output. • Championed process improvement… Show more Responsible for program development and realizing key performance indicators in Process Quality Control, Document Management, Quality Assurance and Animal Welfare & Compliance Office. • Re­organized and re­defined roles and responsibilities to ensure employees were integrated into the right positions, commensurate with their skills, growth goals and the needs of the institution. Resulted in happier employees and greater efficiencies for work output. • Championed process improvement efforts via process, risk and/or root cause analysis and facilitation of cross functional teams. Process improvement successes included faster review cycles for compliance documentation, processing equipment routinely meeting higher standard of operating parameters and faster resolution of findings from internal audits. • Created and implemented a comprehensive supplier management program consisting of supplier audits, a risk matrix, supplier training, contract development and performance analysis. Resulted in the reduction of supplier non-conformance, less frequent damage to processing equipment and lower risk to animal health and welfare. • Developed and delivered training programs to all levels within the organization. Training topics included writing SOPs, workplace organization, auditing procedures, animal welfare regulations, biosafety regulations, pest management, equipment maintenance and reagent labelling, among others. • Led employees and teams to identify and prioritize key metrics resulting in better accountability in processes and team performance. • Created, implemented and leveraged technology, such as, a Quality Management Software product, shared files, databases and SharePoint team pages to create an integrated approach to animal welfare, compliance and process control.

• Quality Assurance Manager

  • Jan 2001 - Jun 2006

  Responsible for program development and realizing key performance indicators in Process Quality Control and Quality Assurance. • Developed multiple process monitoring systems to assess process performance. Resulted in increased process stability and decreased production of non-conforming material. • Created and maintained a comprehensive electronic document control system consisting of a database and internal websites to manage the issue, revision and recall of documents. This provided… Show more Responsible for program development and realizing key performance indicators in Process Quality Control and Quality Assurance. • Developed multiple process monitoring systems to assess process performance. Resulted in increased process stability and decreased production of non-conforming material. • Created and maintained a comprehensive electronic document control system consisting of a database and internal websites to manage the issue, revision and recall of documents. This provided up-to-date, standardized training tools, eliminated the use of obsolete documents and increased employee accountability. • Performed audits of internal work areas assuring consistency of processes and output across multiple areas.