Experience

Open Up Resources

• United States
• Education Administration Programs
• 1 - 100 Employee

• Customer Success Director of Partnerships

  • Nov 2021 - Present

• Customer Success Manager

  • Jan 2020 - Present

  Grow existing customer base through cross-selling and upselling. Maintain a high renewal rate for all existing accounts. Cultivate customer relationships through timely meetings; ensure customer satisfaction through excellent customer support. Employ solution selling techniques including calls/video demonstrations as well as productive questioning and listening strategies that lead to a successful customer experience in evaluation of OUR offerings. Demonstrate superb customer… Show more Grow existing customer base through cross-selling and upselling. Maintain a high renewal rate for all existing accounts. Cultivate customer relationships through timely meetings; ensure customer satisfaction through excellent customer support. Employ solution selling techniques including calls/video demonstrations as well as productive questioning and listening strategies that lead to a successful customer experience in evaluation of OUR offerings. Demonstrate superb customer focus, response, and follow-up abilities, while leveraging a matrix of internal and external support. Develop and maintain expert content and services knowledge for the OUR portfolio, the K-12 educational marketplace, and factors influencing the Open Educational Resources movement. Effectively use promotional materials to support marketing messaging through email, social media, and presentations. Demonstrate teamwork by sharing best practices and working cross-functionally. Maintain an “always improving and learning” attitude internally and externally. Maintain accuracy in company records such as ensuring all calls have been logged correctly in SalesForce.com, opportunities have been tracked correctly and customers’ details are accurately captured. Assist with developing regional and local marketing plans on a monthly basis. Partner with sales reps to ensure consistency from sales to implementation.

• Director, ELA Field Team

  • Sep 2018 - Present

  Open Up Resources is a nonprofit developing the highest quality full-course curricula available to districts, provided for free to promote instructional equity. We partner with the country’s foremost materials experts to develop superb curriculum and deliver essential implementation support, from professional development to printing. Districts spend more than $5 billion annually on curricula, yet they struggle from a dearth of standards-aligned content. Our mission is to provide… Show more Open Up Resources is a nonprofit developing the highest quality full-course curricula available to districts, provided for free to promote instructional equity. We partner with the country’s foremost materials experts to develop superb curriculum and deliver essential implementation support, from professional development to printing. Districts spend more than $5 billion annually on curricula, yet they struggle from a dearth of standards-aligned content. Our mission is to provide students and educators with equal access to rigorous, standards-aligned core programs.

• ELA Field Specialist

  • Nov 2017 - Aug 2018



Noodle Markets

• United States
• Education Administration Programs
• 1 - 100 Employee

• Customer Success Manager

  • 2016 - 2017

  • Liaison between schools, vendors, sales team, and upper management, ensuring complete success in meeting purchasing needs and long-term customer satisfaction • Manage school accounts; guide schools through RFI/RFP creation, contact related vendors, ensure follow through and relay purchasing decisions to vendors • Create and manage sales and marketing campaigns and emails, via SalesForce and iContact/iContactPro, to message procurement needs to vendors and track account… Show more • Liaison between schools, vendors, sales team, and upper management, ensuring complete success in meeting purchasing needs and long-term customer satisfaction • Manage school accounts; guide schools through RFI/RFP creation, contact related vendors, ensure follow through and relay purchasing decisions to vendors • Create and manage sales and marketing campaigns and emails, via SalesForce and iContact/iContactPro, to message procurement needs to vendors and track account progress • Connect with vendors, current and new to the platform, to demonstrate platform usability and deliver targeted leads to further their business outreach • Facilitate presentations between school leads and vendors to ensure customers have access to all information needed to make educated purchases • Timely management of customer service calls and emails, ensuring positive and successful resolution • Maintain positive and supportive relationships with all customers and vendors Show less • Liaison between schools, vendors, sales team, and upper management, ensuring complete success in meeting purchasing needs and long-term customer satisfaction • Manage school accounts; guide schools through RFI/RFP creation, contact related vendors, ensure follow through and relay purchasing decisions to vendors • Create and manage sales and marketing campaigns and emails, via SalesForce and iContact/iContactPro, to message procurement needs to vendors and track account… Show more • Liaison between schools, vendors, sales team, and upper management, ensuring complete success in meeting purchasing needs and long-term customer satisfaction • Manage school accounts; guide schools through RFI/RFP creation, contact related vendors, ensure follow through and relay purchasing decisions to vendors • Create and manage sales and marketing campaigns and emails, via SalesForce and iContact/iContactPro, to message procurement needs to vendors and track account progress • Connect with vendors, current and new to the platform, to demonstrate platform usability and deliver targeted leads to further their business outreach • Facilitate presentations between school leads and vendors to ensure customers have access to all information needed to make educated purchases • Timely management of customer service calls and emails, ensuring positive and successful resolution • Maintain positive and supportive relationships with all customers and vendors Show less



MobyMax

• United States
• E-learning
• 1 - 100 Employee

• Editor

  • 2015 - 2016

  MobyMax is a web-based, integrated curriculum and teaching tool solution for students in kindergarten through Grade 8. With a focus on math, language arts, and social studies, the interactive learning platform engages and accelerates differentiated learning for all students. • Develop and write engaging and interactive k-8 social studies lessons • Design and build online manipulative questions for web-based engagement • Review and revise lessons for grammatical, technical, and… Show more MobyMax is a web-based, integrated curriculum and teaching tool solution for students in kindergarten through Grade 8. With a focus on math, language arts, and social studies, the interactive learning platform engages and accelerates differentiated learning for all students. • Develop and write engaging and interactive k-8 social studies lessons • Design and build online manipulative questions for web-based engagement • Review and revise lessons for grammatical, technical, and age-appropriate cohesion Show less MobyMax is a web-based, integrated curriculum and teaching tool solution for students in kindergarten through Grade 8. With a focus on math, language arts, and social studies, the interactive learning platform engages and accelerates differentiated learning for all students. • Develop and write engaging and interactive k-8 social studies lessons • Design and build online manipulative questions for web-based engagement • Review and revise lessons for grammatical, technical, and… Show more MobyMax is a web-based, integrated curriculum and teaching tool solution for students in kindergarten through Grade 8. With a focus on math, language arts, and social studies, the interactive learning platform engages and accelerates differentiated learning for all students. • Develop and write engaging and interactive k-8 social studies lessons • Design and build online manipulative questions for web-based engagement • Review and revise lessons for grammatical, technical, and age-appropriate cohesion Show less



LightSail Education

• United States
• E-Learning Providers
• 1 - 100 Employee

• Director of Content

  • Aug 2013 - Oct 2015

  • Built and managed Content team, overseeing all aspects of the company related to instructional design, professional development, content acquisition, publisher relationships, and product functionality and design • Supervised all phases of content product development life cycle from cradle to grave; lead development efforts of designers, senior software engineers, off-shore developers and quality assurance engineers to create highly technical literacy application software for non-technical… Show more • Built and managed Content team, overseeing all aspects of the company related to instructional design, professional development, content acquisition, publisher relationships, and product functionality and design • Supervised all phases of content product development life cycle from cradle to grave; lead development efforts of designers, senior software engineers, off-shore developers and quality assurance engineers to create highly technical literacy application software for non-technical users • Researched and purchased new content for LightSail repository, including non-traditional and originally published texts and articles • Oversaw development and release of over 900 LightSail published classics • Managed e-Library growth of 2,400+%, developing a library with the most engaging and academic titles • Liaise with development team overseas, developed and maintained strong professional relationships with publishers and partners • Created company wide presentations and professional development to deepen knowledge of available content • Maintained data and created weekly reports to message company-wide with the status of e-Library and content relationships • Created meticulous screening process and consultant training, growing our assessment consultant team from 25 to 85 members • Managed over 3,000 assessment creations and 85 consultants, ensuring rigorous assessments aligned to state standards, PARCC, and SBAC for grades K-12 • Oversaw and managed four in-house associates • Continuously revised LightSail curriculum as needed for individual schools/districts to reflect feedback from LightSail Lab Site teachers • Created additional curricular materials to support optimal instructional practices in LightSail classrooms • Network with customers regularly through on-site visits, usability tests and focus groups to gather feedback for future product improvements Show less • Built and managed Content team, overseeing all aspects of the company related to instructional design, professional development, content acquisition, publisher relationships, and product functionality and design • Supervised all phases of content product development life cycle from cradle to grave; lead development efforts of designers, senior software engineers, off-shore developers and quality assurance engineers to create highly technical literacy application software for non-technical… Show more • Built and managed Content team, overseeing all aspects of the company related to instructional design, professional development, content acquisition, publisher relationships, and product functionality and design • Supervised all phases of content product development life cycle from cradle to grave; lead development efforts of designers, senior software engineers, off-shore developers and quality assurance engineers to create highly technical literacy application software for non-technical users • Researched and purchased new content for LightSail repository, including non-traditional and originally published texts and articles • Oversaw development and release of over 900 LightSail published classics • Managed e-Library growth of 2,400+%, developing a library with the most engaging and academic titles • Liaise with development team overseas, developed and maintained strong professional relationships with publishers and partners • Created company wide presentations and professional development to deepen knowledge of available content • Maintained data and created weekly reports to message company-wide with the status of e-Library and content relationships • Created meticulous screening process and consultant training, growing our assessment consultant team from 25 to 85 members • Managed over 3,000 assessment creations and 85 consultants, ensuring rigorous assessments aligned to state standards, PARCC, and SBAC for grades K-12 • Oversaw and managed four in-house associates • Continuously revised LightSail curriculum as needed for individual schools/districts to reflect feedback from LightSail Lab Site teachers • Created additional curricular materials to support optimal instructional practices in LightSail classrooms • Network with customers regularly through on-site visits, usability tests and focus groups to gather feedback for future product improvements Show less



Alexander Robertson School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• 4th / 5th Grade Teacher

  • Sep 2011 - Aug 2013

  • Determined key critical educational goals aligned with Common Core and integrated this knowledge into the development of literacy content in Grades K-5 • Designed professional development content and services as well as materials and resources • Facilitated planning meetings, modeled lessons within classrooms and coached teachers around rigorous instruction and classroom management • Taught 5th Grade writing and created fifth grade writing, interactive read aloud and test prep… Show more • Determined key critical educational goals aligned with Common Core and integrated this knowledge into the development of literacy content in Grades K-5 • Designed professional development content and services as well as materials and resources • Facilitated planning meetings, modeled lessons within classrooms and coached teachers around rigorous instruction and classroom management • Taught 5th Grade writing and created fifth grade writing, interactive read aloud and test prep curricula • Oversaw 4th Grade curricula development, assisting in the scripting of literacy and test prep curricula • Assisted students and families on intense outplacement process for rising 6th grade students • Requested by every student’s family to “loop” and continue as Fifth Grade teacher Show less • Determined key critical educational goals aligned with Common Core and integrated this knowledge into the development of literacy content in Grades K-5 • Designed professional development content and services as well as materials and resources • Facilitated planning meetings, modeled lessons within classrooms and coached teachers around rigorous instruction and classroom management • Taught 5th Grade writing and created fifth grade writing, interactive read aloud and test prep… Show more • Determined key critical educational goals aligned with Common Core and integrated this knowledge into the development of literacy content in Grades K-5 • Designed professional development content and services as well as materials and resources • Facilitated planning meetings, modeled lessons within classrooms and coached teachers around rigorous instruction and classroom management • Taught 5th Grade writing and created fifth grade writing, interactive read aloud and test prep curricula • Oversaw 4th Grade curricula development, assisting in the scripting of literacy and test prep curricula • Assisted students and families on intense outplacement process for rising 6th grade students • Requested by every student’s family to “loop” and continue as Fifth Grade teacher Show less



Fairfax County Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Third Grade Teacher - Gifted and Talented Program Instructor

  • Jan 2005 - Aug 2012

  School lead for all Advanced Academics and Curriculum implementation • Designed professional development sessions for literacy coaches, teachers, administrators and district personnel, producing all deliverables, including guides, handouts, templates, activities, and surveys • Led weekly planning and implementation meetings and professional development around literacy, math, discipline, data analysis and school culture • Designed and implemented custom lesson plans for Twice… Show more School lead for all Advanced Academics and Curriculum implementation • Designed professional development sessions for literacy coaches, teachers, administrators and district personnel, producing all deliverables, including guides, handouts, templates, activities, and surveys • Led weekly planning and implementation meetings and professional development around literacy, math, discipline, data analysis and school culture • Designed and implemented custom lesson plans for Twice Exceptional, Learning Disabled and English as a Second Language learners • Developed consistent behavior guidelines emphasizing positive reinforcement • Built positive parental relationships to assist in communicating learner progress Show less School lead for all Advanced Academics and Curriculum implementation • Designed professional development sessions for literacy coaches, teachers, administrators and district personnel, producing all deliverables, including guides, handouts, templates, activities, and surveys • Led weekly planning and implementation meetings and professional development around literacy, math, discipline, data analysis and school culture • Designed and implemented custom lesson plans for Twice… Show more School lead for all Advanced Academics and Curriculum implementation • Designed professional development sessions for literacy coaches, teachers, administrators and district personnel, producing all deliverables, including guides, handouts, templates, activities, and surveys • Led weekly planning and implementation meetings and professional development around literacy, math, discipline, data analysis and school culture • Designed and implemented custom lesson plans for Twice Exceptional, Learning Disabled and English as a Second Language learners • Developed consistent behavior guidelines emphasizing positive reinforcement • Built positive parental relationships to assist in communicating learner progress Show less



Washington Redskins

• United States
• Wellness and Fitness Services

• Redskins Cheerleader

  • Apr 2005 - Apr 2007

  • Performed and engaged with fans in many public events throughout the D.C Metropolitan area, including all Redskins’ home games • Traveled to Afghanistan and Doha Qatar to perform for and visit our active duty military troops • Spokesperson for various cosmetic, apparel, and resort companies through print advertisements, blogs, and interviews • Performed and engaged with fans in many public events throughout the D.C Metropolitan area, including all Redskins’ home games • Traveled to Afghanistan and Doha Qatar to perform for and visit our active duty military troops • Spokesperson for various cosmetic, apparel, and resort companies through print advertisements, blogs, and interviews