Experience

Promotional Designs, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• General Manager

  • Aug 2022 - Present

  Green Bay, Wisconsin, United States

• Client Relationship Manager

  • Sep 2020 - Aug 2022



Home Instead Senior Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sales & Recruitment Assistant

  • Mar 2018 - Mar 2020

  Green Bay, Wisconsin



FedEx Supply Chain

• United States
• Freight and Package Transportation
• 1 - 100 Employee

• Operations Manager, Managed Transportation

  • Oct 2016 - Nov 2017

  Green Bay, Wisconsin Area



Cummins NPower LLC

• OEM Project Coordinator

  • Mar 2015 - Oct 2016

  De Pere, WI



Schneider National

• United States
• Railroad Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2013 - Mar 2015

  Schneider Logistics, Green Bay Promoted to lead team of 20 Logistics Technicians and one Team Coordinator. Accountable for strategic service to the customer and maintaining contractual service agreements. • Provided operational and staffing direction, including recruitment, coaching, mentoring, developing, and managing a team of associates. • Interfaced closely with organizational functions, customer contacts and ensure operational alignment with account management. Functioned as a business partner, assuming… Show more Promoted to lead team of 20 Logistics Technicians and one Team Coordinator. Accountable for strategic service to the customer and maintaining contractual service agreements. • Provided operational and staffing direction, including recruitment, coaching, mentoring, developing, and managing a team of associates. • Interfaced closely with organizational functions, customer contacts and ensure operational alignment with account management. Functioned as a business partner, assuming responsibility for identifying and addressing quality, transportation and service issues. • Supported and implemented new enterprise initiatives, to include continuous improvement and cost savings opportunities for account and enterprise. • Supported associate development by mentoring key performance indicators, service level agreement metrics, and provided associates cross-training opportunities. Identified performance issues, conducted business partnerships, performance evaluations, including appraisals.

• Team Coordinator

  • Jan 2012 - Aug 2013

  Schneider Logistics, Green Bay, WI * Work escalations, project management. * Evaluate and manage day-to-day work flow operations of a team of logistic technicians, exceeding the goals of the customer. * Accountable for providing input, and assist in conducting monthly business partnerships touch point meetings. * Provide input to customer service manager, on mid-years, performance appraisals, and individual development plans. * Support associate development by monitoring and mentoring associates on individual… Show more * Work escalations, project management. * Evaluate and manage day-to-day work flow operations of a team of logistic technicians, exceeding the goals of the customer. * Accountable for providing input, and assist in conducting monthly business partnerships touch point meetings. * Provide input to customer service manager, on mid-years, performance appraisals, and individual development plans. * Support associate development by monitoring and mentoring associates on individual key performance indicators, and service level agreement metrics, in addition to providing cross-training of team associates. * Identify and address perfomance issues, provide team with additional support when customer service manager is unavailable, identify and support associate development as needed, and equip associates with skills for future roles of interest. * Participate in special projects within the customer service group, and/or Schneider Logistic groups. * Understand, report, and manage carrier performance, to include service, electronic connectivity, compliance, and payment issues. * Share and promote associate recognition. Accountable for ensuring Quality ISO/RCMS Compliance. * Ensure and audit work quality, and regular review of documented work instruction. * Identify and resolve customer/carrier/vendor issues regarding daily transactional items. * Approach work critically to identify continuous improvement opportunities, such as, potential cost savings for both SLI's and/or customer. * Demonstrate effective oral, written, and interpersonal communication skills. * Highly skilled in the following: Situational leadership, planning, organization, problem and conflict resolution, stress tolerance, high initiative, and work standard.



Interstate Batteries

• United States
• Manufacturing
• 700 & Above Employee

• Manager

  • Apr 2008 - Dec 2011

  Northeast Wisconsin Leader of the Appleton office ensuring that sales goals are met and that policies and procedures are followed. Providing an outstanding experience for our customers, as well as our employees. • Direct supervision of staff of 18. Human resource duties, including hiring, terminating, benefits, manage performance issues, payroll, and mentor. • Key account management, including national customers. Provide exemplary customer service. • Maintaining and balancing general ledger. Monitor… Show more Leader of the Appleton office ensuring that sales goals are met and that policies and procedures are followed. Providing an outstanding experience for our customers, as well as our employees. • Direct supervision of staff of 18. Human resource duties, including hiring, terminating, benefits, manage performance issues, payroll, and mentor. • Key account management, including national customers. Provide exemplary customer service. • Maintaining and balancing general ledger. Monitor inventory levels, order product and supplies based on forecasting and current trends. • Ensure that compliance and regulatory guidelines regarding industry and corporate standards are strictly adhered to; my supervision of these laws keeps our business in good standing. • P&L management, budgeting, accounts receivable/payable functions. • Under my management, the Appleton Interstate Batteries office has gone from a corporate ranking of 220, to top 5 status (total of 293 distributors). • Work closely with owner; determine policies, strategic planning, and goal achievement. Show less



Gannett

• IT Services and IT Consulting
• 1 - 100 Employee

• Advertising Account Executive

  • Jun 2006 - Sep 2007

  Appleton, Wisconsin Sold advertising solutions to a diverse group of customers within a geographic territory. Acquired new customers through cold calling, and provided excellent customer service to an already established book of business. • Grew a struggling territory. Consistently met sales goals by developing trust and growing strong relationships with customers; exceeded sales goals by 10% to 20% monthly. • “Saved” several customers who were ready to switch their business to competing medias.… Show more Sold advertising solutions to a diverse group of customers within a geographic territory. Acquired new customers through cold calling, and provided excellent customer service to an already established book of business. • Grew a struggling territory. Consistently met sales goals by developing trust and growing strong relationships with customers; exceeded sales goals by 10% to 20% monthly. • “Saved” several customers who were ready to switch their business to competing medias. • Worked closely with a diverse group of businesses, providing marketing solutions, and advertising consultation. Show less



Applicant Insight

• Events Services

• Major Account Manager

  • Jun 2004 - Jan 2006

  New Port Richey, Florida Implemented and managed employee screening, clinical services and random drug testing programs for 10 key clients. • Coordinated all activity between business partners and internal associates. Ensuring that Department of Transportation compliance laws were closely followed and adhered to. • Designed and managed workflow, operational procedures, and data security measures necessary to deliver contracted services. • Directed and trained operational staff. Ensuring compliance, and high… Show more Implemented and managed employee screening, clinical services and random drug testing programs for 10 key clients. • Coordinated all activity between business partners and internal associates. Ensuring that Department of Transportation compliance laws were closely followed and adhered to. • Designed and managed workflow, operational procedures, and data security measures necessary to deliver contracted services. • Directed and trained operational staff. Ensuring compliance, and high levels of customer service. • Recognized by 2 key customers for outstanding customer service with an award (JJ Keller and Wisconsin Public Service). • Influenced and communicated with top executives. Show less



Neiman Marcus

• United States
• Warehousing and Storage
• 1 - 100 Employee

• Cosmetics/Fragrance Manager

  • 2000 - 2004

  Tampa, Florida • Key manager tasked with launching a brand new Neiman Marcus store in the Tampa Bay marketplace. • Responsible for operations of two major departments, cosmetics and fragrances. • Hire, train, coach, mentor, a team of 42 salespeople. • Responsible for success and growth in sales of 30+ brands. • Manage budget, oversee P&L statements. • Successfully drove sales increases at an average rate of 27% annually. • Maintained strong relationships with outside vendors.… Show more • Key manager tasked with launching a brand new Neiman Marcus store in the Tampa Bay marketplace. • Responsible for operations of two major departments, cosmetics and fragrances. • Hire, train, coach, mentor, a team of 42 salespeople. • Responsible for success and growth in sales of 30+ brands. • Manage budget, oversee P&L statements. • Successfully drove sales increases at an average rate of 27% annually. • Maintained strong relationships with outside vendors. • Tasked with special event planning, merchandising, marketing, and inventory control. • My department’s sales grew from $2M annual to $5M from 2000 to 2004, and cosmetics line was ranked at the top of all Neiman Marcus stores. Show less



Bath & Body Works

• United States
• Retail
• 700 & Above Employee

• Assistant Store Director

  • Apr 1998 - Jul 1999

  Monroe, Michigan Supported the growth and profitability of the retail division. Recruited, trained and managed all beauty advisors for local retail store. Coordinated and planned events with Mall Directors and Marketers to ensure maximum exposure to community



Union Fire/Bakers Gas/Airgas

• LP Specialist

  • 1993 - 1998

  Monroe, Michigan Liquefied Petroleum Administrator Managed purchasing: including bulk and cylinder gases, welding equipment and heavy machinery. Managed all resale, pricing and dispatch for bulk and cylinder gases as well as drivers. Surpassed company’s profitability goals. Promoted local/regional sales among 27 Michigan locations. Directed rental equipment operations, administered all aspects of billing and all equipment inventory levels.