Experience

Department of Resources (Queensland)

• Australia
• Government Administration
• 700 & Above Employee

• Senior Accommodation Officer

  • Jan 2019 - Present

  The Business The Accommodation Services group manage corporate accommodation related projects to achieve cost effective and efficient accommodation outcomes across a cluster of six departments. Staff provide advocacy for a broad range of activities related to the corporate management of owned and leased properties. The Role Monitor trends and undertake critical analysis of accommodation issues to service existing or deliver emergent accommodation requirements. Delivery of accommodation related projects including refurbishments, fit outs, re-locations and lease management Skills and Capabilities: - Thinks critically and strategically, linking Departmental needs with operational plans - Uses data and leverages technology to achieve greater productivity - Actively participates in Leadership and Innovation networks - Builds stakeholder rapport to establish strong and mutually beneficial outcomes - Recognises and reflects on the purpose and impact of work - Takes personal accountability for outcomes and operations expectations - Supports team objectives with timely information and co-workers through inclusion and acceptance Show less



Griffith University

• Australia
• Education Management
• 700 & Above Employee

• Accommodation Operations Coordinator

  • Sep 2015 - Dec 2018

  The Business The Griffith University Accommodation business unit operate various styles of on-campus student accommodation at the Nathan and Mt Gravatt academic campuses. Approximately 950 student rooms are available across these two campuses and include dorm rooms, self-catered apartments, en-suite rooms and postgraduate flats. The Role Develop and manage the college’s maintenance and refurbishment programs in accordance with the accommodation strategic direction and annual budget. Maximise annual income by strategically planning occupancy practices and overseeing daily administration and operation practices. Develop and implement processes and procedures aligned to achieving efficient and effective business outcomes and aligning with industry best practice. Skills and Capabilities - Upholds integrity when handling personal information or situations - Analyses information to proactively identify business risks and opportunities - Leads performance development and management processes with staff - Seeks creative and innovative ideas to support effective service delivery - Prioritises projects in line with strategic goals and changing industry drivers - Takes responsibility for the health, safety and wellbeing of others - Responds constructively to periods of unncertainty, difficulty and change Show less



Site Institute

• Australia
• Higher Education
• 1 - 100 Employee

• Campus Manager

  • Oct 2014 - Sep 2015

  The BusinessSite Institute is part of Site Group International, an ASX registered company with facilities established around the world, delivering training to corporates and individuals looking to enter or advance in Industry.The RoleManage student services and administration functions to facilitate effective educational delivery. Onboard and train new administration and facilitator staff. Manage training rosters, class scheduling and deliver accredited training. Review trends in student numbers and completion rates to strategically adjust methodologies for success. Lead difficult conversations to ensure business performance, student success and industry compliance.Capabilities- Maintains a high standard of practice through governance and risk management- Strengthens and mobilises the unique talents and capabilities to deliver strategic objectives- Builds and sustains relationships to enable the collaborative delivery of customer-focused outcomes- Gathers insights and embraces new ideas and innovation to position for the future- Coordinates complex schedules and practices to achieve sound cost/time benefits Show less

• Orientation Manager

  • Jun 2014 - Oct 2014

  Duties- Manage the enrollment and orientation of students to the facility - Utilise Training expertise to improve the performance and compliance (ASQA, DETE) of training services. - Foster a positive team environment and ensure the company achieves efficient allocation of training resources across facilities. - Provide ‘hands on’ support to the Operations managers - Manage the Student Administrating Officer duties and performance. - Facility Open Day and Promotion Management - Manage Student Support Programs - Provide reports to senior management on performance KPI’s - Manage Ground Floor Sales and Promotions - Work with the Business Faculty Managers for course delivery Show less



Thiess

• Mining
• 700 & Above Employee

• Safety Development Trainer

  • Sep 2013 - Jun 2014

  Thiess is Australia’s leading construction, mining and services contractor. With approximately 20,000 employees and subcontractors across more than 200 projects it spans several industries globally with a strong presence in Australia, New Zealand, Indonesia & India. Thiess has been awarded a landmark $1.8 billion contract by coal seam gas producer QGC for construction of gas compression facilities and associated works for the QCLNG project in the Surat Basin. A newly developed On-Boarding and Training Centre in Brisbane commenced operation on 5 August 2013. The centre, located at Salisbury, will now become the point for all new project inductions and initial skills testing before joining the project. Duties Leadership and facilitation of new employees during induction and on-boarding schedule - Delivering human resources and safety packages to large groups (50 - 120 pax) - Providing advice and expertise in updating package content and delivery methodology - Supporting new employees through the induction process - Working to foster positive culture that supports both business and clients requirements Show less



Rio Tinto

• United Kingdom
• Mining
• 700 & Above Employee

• Recruitment Advisor

  • Jul 2013 - Sep 2013

  Rio Tinto is a leading global mining and metals company. The focus is on finding, mining and processing the Earth's mineral resources in order to maximise value for our shareholders. Production and development in all minerals and metals areas is supported by a strong corporate team, maximising people resources globally. Duties Internal customer care and recruitment management. Contracting to Rio Tinto to manage business growth. — Recruitment and candidate support for sites in Western Australia — Diary management and scheduling — Contract automation and delivery — Database management Show less



Rio Tinto

• United Kingdom
• Mining
• 700 & Above Employee

• Recruitment & Talent

  • Mar 2013 - May 2013

  Rio Tinto Alcan is one of the world's largest producers of bauxite, alumina and aluminium. RTA is one of five product groups operated by Rio Tinto, a leading international mining group. Duties Internal, front end, recruitment management. Contracting to Rio Tinto to manage business growth. — High volume phone screening — Reference and professional checks — Travel booking and management — Database management Rio Tinto Alcan is one of the world's largest producers of bauxite, alumina and aluminium. RTA is one of five product groups operated by Rio Tinto, a leading international mining group. Duties Internal, front end, recruitment management. Contracting to Rio Tinto to manage business growth. — High volume phone screening — Reference and professional checks — Travel booking and management — Database management



Ausenco

• Australia
• Mining
• 700 & Above Employee

• Training Advisor

  • May 2012 - Nov 2012

  Ausenco draws on the talents of 3300 employees in 30 offices worldwide to provide a global offering. As a knowledge-based business that prides itself on innovative solutions, learning resides at the heart of Ausenco’s success. Delivering results through insightful creativity is an identifying characteristic. Duties Creating and designing business-specific training packages in core systems, professional and leadership development to support continued growth and development of staff in a flexible style of delivery. — Review and delivery of internal systems training — Review and coordination of induction pathway for new staff — Management and mentoring of Graduate Program (Brisbane and Perth) — Administration of training records — Provision of monthly reports Additional Business Value — Design and development of training packages in line with leadership models — Involvement in business-wide training needs analysis for strategic placement — Business assessment of graduate program and associated budget Show less



KBR, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• HR Training & Development

  • Aug 2007 - Dec 2011

  National Training Development Delivering strategic and operational solutions to develop business capability and people performance. Career progression within the HR and L&D department. — Design and delivery of in-house training to meet business needs nationally — End-to-end management of training in line with compliance requirements — Analysis of strategic business needs to provide critical direction to key stakeholders — High level consultancy to develop long term capability of resources Value Add — Critical involvement in the design, development and delivery of national cultural safety program — Management of state and national training budgets including clear definition of ROI placement of strategies and transparency in capital requirements QLD Training Coordinator Providing client services regarding development and learning opportunities to support business growth. Delivery of managed budget spend and proven ROI on training strategies. — Management and scheduling of training — Design and delivery of training to meet business needs — Budget development, monitoring and reporting — Management of auditable training requirements Value Add — Provision of training strategies linking development reviews with employee training plans to increase capability — Inception, creation and implementation of a national LMS — Successful development and implementation of processes to manage budget and ROI for training QLD HR Coordinator Supporting the HR team and wider business by implementing and coordinating business processes to manage high-volume workloads. Provide guidance and support to key stakeholders within the business on protocols and services provided — Coordination of on-boarding program — Coordination of national and international relocations Value Add — Development of an HR Admin manual to support QLD operations Show less



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Recruitment Specialist

  • Feb 2007 - Jul 2007

  Experts in recruiting qualified, professional and skilled people across a wide range of specialised industries and professions. Operating across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments in 46 locations throughout Australia, New Zealand and South East Asia. Recruitment Consultant – Resource & Mining Duties — Management of the metaliferous desk for Queensland recruitment — Client relationship management — End-to-end candidate services — Management of job applications and advertising — Database management Additional Business Value — Consistent achievement of budget expectations — Generation of new business clients Show less



Linde Material Handling

• Machinery Manufacturing
• 700 & Above Employee

• Sales Coordination

  • Jul 2006 - Jan 2007

  Major participant in Australia’s material handling equipment industry, with a client list which includes small, medium and large businesses and some of the best known companies in Australia. Sales Coordinator – Queensland Operations Providing an end-to-end delivery of services to clients including contract auditing and approval, ordering and cataloguing overseas machine requirements, client liaison and delivery scheduling, invoice and payment generation. Act as a central point of contact and liaison between the departments involved with service provision (Sales, Operations, Maintenance, Management). Duties — Contract and agreement processing — Production and monthly forecasting — Debtor invoicing and reconciliation — Stock reporting and management Additional Business Value — Generate open channels of communication between departments and increasing opportunities of cross-sales strategies — Review and implement changes to operational procedures to streamline client provision and add transparency to offered services Show less



Origin Energy

• Australia
• Utilities
• 700 & Above Employee

• Facilities Management & LPG Sales

  • Jun 2004 - Jul 2006

  Origin is the leading Australian integrated energy company. Being integrated, Origin has diverse operations spanning across the energy supply chain; from gas exploration and production to power generation and energy retailing. Brisbane Facilities Coordinator Develop and maintain the facilities services within the corporate offices located at Milton. Provision of corporate reception, stationery supplies, catering, mail distribution, building maintenance and body corporate liaison to all staff within the premises. The inclusion of budget management and contract negotiation for these services was considered a core requirement. Duties — Maintenance Reporting — Processing of Operational Invoices for Brisbane Corporate Offices — Tenancy Management and Maintenance — Management of Facilities Team (2 full time, 2 part time) — Management and delivery of corporate office services Additional Business Value — Creation and structural development of the Brisbane facilities team including scope of service provision, hiring and managing staff and managing stakeholder and client expectations — Successful development and implementation of a service offering covering the range and response to facility needs throughout the building. — Position of building Chief Fire Warden carried out during the tenure Sales Coordinator - LPG Duties — Small load customer sales – client management — Debt collection - small load customers — Sales support for on-road Sales Team Additional Business Value — Development of LPG Sales procedural manual to support employee training — Successful implementation of a revised competitor database Show less



Cashcard

• Brisbane, Australia

• Sales Coordination

  • Feb 2000 - Apr 2004

  Leading ATM and switching service provider Sales Coordinator – Operations Duties — Contract auditing — Scheduling machine installations — Office management — General reception and administration tasks Additional Business value — Provision of business support and new employee training through an international acquisition — Training and supervision of reception staff — Office based sales delivery to clients — Management of Brisbane office relocation Receptionist Duties — Managing incoming client and management calls — Schedule confirmation for technical staff — Sales and research assistance — General administrative tasks Additional Business Value — Development and implementation of administration manual to streamline business practices and support employee on-boarding Show less



Hospitality & Tourism

• Hobart/Brisbane

• Various

  • Jan 1997 - Jun 2001

  Hospitality & Tourism Industry Experience Tasmania / Queensland 1997 – 2001 — Inbound Tourism Consultant (Tasmania) — Multiple 5* hotel positions – Back of house — Bar & Restaurant positions — Small business management (cafe sandwich bar) Hospitality & Tourism Industry Experience Tasmania / Queensland 1997 – 2001 — Inbound Tourism Consultant (Tasmania) — Multiple 5* hotel positions – Back of house — Bar & Restaurant positions — Small business management (cafe sandwich bar)